Cadmatic & Cutrite
Ganesh BR
Service Engineer
Bangalore
Summary
Logical Service Engineer with extraordinary troubleshooting and problem-solving skills. Offering over 11 years of experience performing equipment installation, inspection and assembly. Well-versed in monitoring installed equipment and maintaining equipment in proper condition.
Overview
16
16
years of professional experience
1
1
Language
Work History
Service Engineer
Homag India
08.2014 - 12.2025
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Engaged in first-level support for customers requiring routine support and troubleshooting.
- Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
- Tested and checked performance of hardware and software programs.
- Improved system efficiency with thorough troubleshooting and root cause analysis of technical issues.
- Reduced equipment downtime by performing regular maintenance checks and implementing preventive measures.
- Installed, configured and tested equipment on specialized platforms.
- Increased client retention, delivering exceptional customer service during on-site visits and remote support sessions.
- Contributed to company growth by generating new business leads through positive word-of-mouth referrals from satisfied clients.
- Ensured compliance with safety regulations during installations and repairs, prioritizing a safe work environment at all times.
- Developed strong relationships with vendors, negotiating favorable terms for equipment purchases and service contracts.
- Worked cross-functionally within organization and external partners, integrators and vendors.
Full Term Apprenticeship
Dynamatic Technologies Limited
11.2009 - 10.2013
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Education
High School Diploma -
Peenya Education Society
Peenya03.2007
Skills
installing the Beam saw machines
Fine tuning the edge banding machines
Software
Interests
Playing cricket
Timeline
Service Engineer
Homag India
08.2014 - 12.2025
Full Term Apprenticeship
Dynamatic Technologies Limited
11.2009 - 10.2013
High School Diploma -
Peenya Education Society