Ganesh Duraisamy
Chennai
Summary
Participate in dynamic company that offers avenues for showcasing talent and acquiring advanced skills for future achievements.
Overview
10
10
years of professional experience
2
2
Languages
Work History
Executive 2 (Customer Sales & Experience)
Navi FinServ Limited
12.2022 - 09.2025
- Manage real-time customer interactions via live chat regarding Cash Loans and sales.
- Engaged with clients via phone and chat to promote insurance products, explain policies, handle inquiries, and convert leads into policyholders while ensuring customer satisfaction and meeting sales targets.
- Pre-selling customers on Cash Loans and Home Loans, while promoting investments in Navi Mutual Funds and driving adoption of Navi UPI for seamless transactions.
- Assist customers with a step-by-step guide to avail a cash loan through the Navi app, ensuring a smooth and hassle-free experience.
- Providing prompt and accurate responses to customer inquiries about products, services, and procedures while adhering to service level agreements and quality standards.
- Providing steps to change the EMI date, foreclose the loan, Part Pre-payment and advance payment.
- Providing information about the upcoming EMI date, payment status, bounce fee, late fee and penalty charges.
- Escalating the customer issue if there are any technical issues during loan disbursal, penny drop, e-Mandate set up and bank statement flow.
Senior Representative Operations
Concentrix Service India Private Limited
11.2017 - 12.2022
- Receive and respond to incoming chats and e-mails regarding Mac, iOS and iPad technical issues and iTunes/App store issues.
- Assist the customer with Mac OS installation, partition, Factory Reset, connectivity, upgrading and downgrading the Mac software.
- Assist the customer with iOS and iPad OS issues related to face ID, Touch ID, screen damage, passcode, factory restore, software update, and start-up issues.
- Set up a repair request for replacing or repairing Apple Products (iPhone, iPad, Mac, AirPods, Apple Watch)
- Ensuring all issues and problems are properly documented/logged in the case log.
- Referring to the internal knowledge base, quality parameters and external resources for providing accurate technical solutions for Mac, iPhone, iPad, AirPods and Apple Watch.
- Escalating the unresolved problems and trending issues early to the relevant internal teams.
Customer Relationship Officer (Escalation Desk)
Hinduja Global Solutions
11.2015 - 11.2017
- Follow up with the customer and internal team via email and calls until the issue is resolved.
- Attending escalation cases related to Airtel Prepaid, Postpaid, and broadband through calls, Emails and chat.
- Achieving daily, weekly and monthly targets specified by the client.
Education
B.E - CSE
Muthayammal Engineering College
01.2013
Higher Secondary Course - undefined
Malar Metric Higher Secondary Course
01.2009
Secondary School Leaving Certificate - undefined
Viswabharathi Higher Secondary School
01.2007
Skills
Packages: MS Office (MS Word, MS PowerPoint, MS Excel)
Interests
Reading Books, Bicycle Riding
DECLARATION
I, Ganesh D, hereby assure you that all the above-given details are true to the best of my knowledge. Date: Place: Signature
PERSONAL TRAITS
- Team Worker
- Unique Mindedness
- Work Devotion
- Excellent grasping ability
PERSONAL DETAILS
- Father’s Name: Duraisamy K
- Date of Birth: 14/11/1991
- Nationality: Indian
- Marital Status: Married
Timeline
Executive 2 (Customer Sales & Experience)
Navi FinServ Limited
12.2022 - 09.2025
Senior Representative Operations
Concentrix Service India Private Limited
11.2017 - 12.2022
Customer Relationship Officer (Escalation Desk)
Hinduja Global Solutions
11.2015 - 11.2017
B.E - CSE
Muthayammal Engineering College
Higher Secondary Course - undefined
Malar Metric Higher Secondary Course
Secondary School Leaving Certificate - undefined
Viswabharathi Higher Secondary School