People-focused professional with proven experience in project coordination, client onboarding, and administrative support. As a PMO Analyst at CareStack, I successfully onboarded 5 clients within the set timeline, achieving 100% success while ensuring clients felt supported throughout implementation. I'm skilled at building strong relationships, solving problems, and delivering clear, solution-oriented communication. My background also includes managing schedules, internal communications, and executive support in fast-paced environments. Whether coordinating projects or assisting customers, I take pride in providing excellent service and simplifying complex processes.
• Acted as the primary point of contact for client queries, ensuring timely issue resolution and satisfaction throughout the onboarding phase, while tracking deliverables and timelines in line with project plans.
• Delivered empathetic, prompt, and solution-oriented responses to clients during implementation challenges, coordinating with internal teams to manage risks and maintain project progress.
• Maintained strong customer relationships, ensuring alignment between client needs and service delivery goals, and monitoring scope changes to avoid project delays.
• Worked cross-functionally to communicate technical requirements and product usage in a clear, customer-friendly manner, while facilitating stakeholder updates and documentation.
• Guided clients through service features and workflow enhancements, contributing to improved customer retention and supporting post-implementation reviews for continuous improvement.
• Used Darwinbox to manage attendance, leave, payroll, and approvals, support daily operations, track HR/admin updates, ensure compliance via self-service tools, and improve process automation and data accuracy with centralized HR systems.