Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic
Ganesh Gireesan

Ganesh Gireesan

PMO Analyst
Kollam,KL

Summary

People-focused professional with proven experience in project coordination, client onboarding, and administrative support. As a PMO Analyst at CareStack, I successfully onboarded 5 clients within the set timeline, achieving 100% success while ensuring clients felt supported throughout implementation. I'm skilled at building strong relationships, solving problems, and delivering clear, solution-oriented communication. My background also includes managing schedules, internal communications, and executive support in fast-paced environments. Whether coordinating projects or assisting customers, I take pride in providing excellent service and simplifying complex processes.

Overview

3
3
years of professional experience

Work History

PMO ANALYST

CareStack
Trivandrum, Kerala
12.2024 - 07.2025

• Acted as the primary point of contact for client queries, ensuring timely issue resolution and satisfaction throughout the onboarding phase, while tracking deliverables and timelines in line with project plans.
• Delivered empathetic, prompt, and solution-oriented responses to clients during implementation challenges, coordinating with internal teams to manage risks and maintain project progress.
• Maintained strong customer relationships, ensuring alignment between client needs and service delivery goals, and monitoring scope changes to avoid project delays.
• Worked cross-functionally to communicate technical requirements and product usage in a clear, customer-friendly manner, while facilitating stakeholder updates and documentation.
• Guided clients through service features and workflow enhancements, contributing to improved customer retention and supporting post-implementation reviews for continuous improvement.
• Used Darwinbox to manage attendance, leave, payroll, and approvals, support daily operations, track HR/admin updates, ensure compliance via self-service tools, and improve process automation and data accuracy with centralized HR systems.

ADMINISTRATIVE ASSISTANT

IAS Brains
Hyderabad, Telangana
01.2019 - 02.2021
  • Managed academic scheduling, document filing, and interdepartmental coordination to support seamless day-to-day operations in a fast-paced academic environment.
  • Provided executive-level support to senior management, including calendar management, meeting coordination, and travel planning.
  • Drafted, formatted, and distributed internal communications, academic notices, and event materials in alignment with institutional standards.
  • Organized academic events and workshops, overseeing logistics, resource allocation, and post-event reporting to ensure successful execution.
  • Maintained confidential student and institutional records, ensuring secure access, accurate documentation, and efficient retrieval.

SALES OFFICER

Hinduja Global Solutions
Kollam, Kerala
07.2018 - 12.2018
  • Marketed financial products including Demat accounts, mutual funds, insurance, and SIPs by targeting sales opportunities.
  • Evaluated client requirements and offered customized suggestions.
  • Cultivated client relationships, identified sales trends, and facilitated business growth through strategic follow-ups.

Education

MASTER OF BUSINESS ADMINISTRATION - Marketing Analytics

Solbridge International School of Business
Daejeon, South Korea
03.2022 - 02.2024

MASTER OF COMMERCE - Professional

Manipal Academy of Higher Education
Karnataka, India
07.2016 - 04.2018

Bachelor of Commerce - Taxation

University of Kerala
Kerala, India
07.2013 - 04.2016

Skills

  • Project Coordination
  • Client Onboarding
  • Customer Support Coordination
  • Stakeholder Management
  • Issue Resolution
  • Follow-up
  • Cross-functional Collaboration
  • Workflow Optimization
  • Process Improvement
  • Customer Retention Support
  • Communication Skills
  • Problem Solving
  • Time Management
  • Administrative Support
  • Documentation
  • Business Analysis
  • Market Research
  • Market Analysis
  • Schedule Management
  • Calendar Management
  • JIRA
  • Microsoft Office Suite
  • Google Workspace
  • HubSpot

Languages

Malayalam
First Language
English
Proficient (C2)
C2
Korean
Elementary (A2)
A2

References

References available upon request.

Timeline

PMO ANALYST

CareStack
12.2024 - 07.2025

MASTER OF BUSINESS ADMINISTRATION - Marketing Analytics

Solbridge International School of Business
03.2022 - 02.2024

ADMINISTRATIVE ASSISTANT

IAS Brains
01.2019 - 02.2021

SALES OFFICER

Hinduja Global Solutions
07.2018 - 12.2018

MASTER OF COMMERCE - Professional

Manipal Academy of Higher Education
07.2016 - 04.2018

Bachelor of Commerce - Taxation

University of Kerala
07.2013 - 04.2016
Ganesh GireesanPMO Analyst