Ganesh Gireesan

• Acted as the primary point of contact for client queries, ensuring timely issue resolution and satisfaction throughout the onboarding phase, while tracking deliverables and timelines in line with project plans.
• Delivered empathetic, prompt, and solution-oriented responses to clients during implementation challenges, coordinating with internal teams to manage risks and maintain project progress.
• Maintained strong customer relationships, ensuring alignment between client needs and service delivery goals, and monitoring scope changes to avoid project delays.
• Worked cross-functionally to communicate technical requirements and product usage in a clear, customer-friendly manner, while facilitating stakeholder updates and documentation.
• Guided clients through service features and workflow enhancements, contributing to improved customer retention and supporting post-implementation reviews for continuous improvement.
• Used Darwinbox to manage attendance, leave, payroll, and approvals, support daily operations, track HR/admin updates, ensure compliance via self-service tools, and improve process automation and data accuracy with centralized HR systems.

• Managed academic scheduling, document filing, and interdepartmental coordination to support seamless day-to-day operations in a fast-paced academic environment.
• Provided executive-level support to senior management, including calendar management, meeting coordination, and travel planning.
• Drafted, formatted, and distributed internal communications, academic notices, and event materials in alignment with institutional standards.
• Organized academic events and workshops, overseeing logistics, resource allocation, and post-event reporting to ensure successful execution.
• Maintained confidential student and institutional records, ensuring secure access, accurate documentation, and efficient retrieval.

• Marketed financial products including Demat accounts, mutual funds, insurance, and SIPs by targeting sales opportunities.
• Evaluated client requirements and offered customized suggestions.
• Cultivated client relationships, identified sales trends, and facilitated business growth through strategic follow-ups.