Ganesh J

Client: Caterpillar | Senior Business Analyst

• Managed backlog through feature grooming and prioritization, collaborated with stakeholders to define business needs, facilitated sprint planning and reviews, refined backlog, elicited and documented requirements, and authored user stories with clear acceptance criteria to support Agile delivery.

Client: CMA CGM | GAP Lead / Project Manager

• Led GAP Assessment phase for enterprise transformation program, conducting GAP analysis and business process assessments to identify optimization and automation opportunities. Engaged business stakeholders and end users to validate current-state processes, refine solution requirements, and mitigate risks for informed decision-making.

Client: CMA CGM GBS India | Lead Business Analyst / Scrum Master

• Led business analysis for strategic cloud migration program, partnering with finance, operations, and booking teams to define current/target-state processes and scope.
• Collaborated with stakeholders across India and Lebanon to analyze processes, identify functional gaps, and recommend improvements aligned with business objectives.
• Acted as Scrum Master, managing Azure DevOps backlogs, sprint planning, daily stand-ups, backlog refinement, sprint reviews, and retrospectives for Agile delivery.
• Created wireframes, validated UI/UX designs, authored BRDs and FRDs, and coordinated dev, QA, and UAT activities to ensure successful solution delivery.

Conducted As-Is/To-Be analysis, process mapping, and solution design, translating business requirements into functional specifications.

• Optimized logistics and supply chain processes by identifying and implementing automation and process improvements.
• Led project transitions for FLSmidth US, Party City, and Unilever, ensuring seamless project setup, effective knowledge transfer, and smooth operational stabilization.
• Managed client relationships for FLSmidth and Party City, enhancing collaboration in supply chain and logistics.
• Served as Scrum Master, ensuring effective team collaboration and adherence to Agile principles.
• Authored BRDs, FRDs, Use Cases, and Process Flow Diagrams, coordinated SIT/UAT, and supported Oracle Transportation Management (OTM), BlueYonder TMS, and Paperless WMS.

Facilitated logistics operations for HPI and HPE clients

• Managed international air freight operations, coordinating hazardous and non-hazardous cargo while ensuring compliance with customer, regulatory, and Certificate of Origin (COO) requirements.
• Monitored end-to-end shipment execution, consolidated consignments, issued customer pre-alerts, and maintained accurate shipment status to enhance operational and financial visibility.
• Optimized procure-to-pay (P2P) and logistics processes through implementation of cost-saving initiatives, enhancing shipment tracking, milestone visibility, and transport performance reporting.
• Led 4-member team transition during intra-company merger, ensuring knowledge transfer, operational continuity, and standardized processes.

Oversaw export and logistics operations, managing all related processes.

• Managed end-to-end export documentation for global customers, ensuring compliance with international shipping and trade regulations to facilitate smooth transactions.
• Managed Importer Security Filing (ISF) activities and coordinated document release with carriers, CHAs, and operations teams.
• Prepared and validated shipping documents including Shipping Orders, FCR, HBL/HSWB, and MBL, while coordinating cargo receiving, container stuffing, vessel planning, and bookings.
• Monitored shipment milestones from origin to consignee using carrier and container tracking, achieving on-time delivery and enhancing logistics visibility.
• Oversaw payment collections, invoice reconciliation, and financial tracking in SAP, ensuring accurate BL draft validation and timely Shipping Instruction SI submissions for seamless export operations.

Inbound Operations & Workflow Management:

• Managed daily inbound operations, optimizing workload allocation to consistently meet production targets in high-volume environment.
• Prioritized tasks to fulfill service-level commitments while enhancing team productivity and operational efficiency.
• Monitored workflow and tracked deadlines, delivering regular status updates to senior management.
• Recognized for responsive client communication, effective stakeholder coordination, and strong problem-solving skills.