Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Certification
Languages
Timeline
Generic
Ganesh K

Ganesh K

Bangalore/Bengaluru

Summary

IT Director with B.E. in ECE with 16 years of experience in managing IT Infrastructure.Seasoned executive with expertise in defining information technology strategy and roadmap to drive digital transformation. Partner with key stakeholders, C-level executives, and senior decision-makers to align technology with business needs. Adept at leading cross-functional teams of direct and indirect reports.

Overview

16
16
years of professional experience
1
1
Certification

Work History

IT Director

Amadeus
06.2023 - Current
  • Direct & manage large technical programs & operation teams that includes multiple international and local teams.
  • Manage and analyze €23 MM R&D engineering operations’ budget. Heads $7MM development budget from different departments including engineering, sales, IT, & marketing.
  • Expertise in modern IT governance frameworks, risk management, and cybersecurity best practices.
  • Track record of successful budget management and vendor negotiations for complex IT projects and infrastructure investments.
  • Experience in building IT solutions for new Office floors expansion / renovation / new site
  • Strong experience in hiring, motivating, and developing teams.
  • Experience in developing technical requirement documentations, contracts, SOWs, RFEs, etc.
  • Experience in establish strategies ensuring a stable, secure and cost effective infrastructure in alignment with and in support of the overall IT and corporate strategies.
  • Experience in initiating & managing vendor relationships.
  • Experience in presenting reports to C-level executives.
  • Experience in product management and software development.
  • Knowledge of emerging technologies and trends, including cloud computing, AI, IoT, and their potential business applications.
  • Initiated a large-scale migration to cloud-based infrastructure, reducing IT costs by 35%
  • Integrated AI within IT operations, delivering a 45% improvement in user satisfaction and saved €400K/year
  • Steered large-scale transformational initiatives to replace legacy on-premises systems with cloud and hybrid solutions.

Head of Department and Manager IT

Airbus
10.2019 - 02.2023
  • Oversaw the End-to-End Technical operations and IT Infrastructure teams like Service Desk, Front Office, SCCM, IT Security Compliance, IT Asset Management, IT Procurement, Software License Management,NOC, Hybrid Work Management, MDM, ServiceNow, Innovation Lead, Techbar and Application Support team in right direction to achieve the success
  • Provides 24X7 support Providing leadership and vision for the IT department includes strategic planning of information systems including technology deployment plans and departmental budgets Developed managed and tracked IT departments annual budget Analyzed business requirements of all departments to determine their technology needs and purchased efficient and cost effective technological equipment and software as per the business AOP Skilled in building cross-functional teams, demonstrating exceptional communication skills, and making critical decisions during challenges
  • Maintain a strong relationship with the upper management and stakeholders by identifying their business needs and expectations Direct all information technology and network system deployment and maintenance including all IT infrastructure, wireless communications, PC systems, local networks and mobile environment
  • Responsible for the operational reporting team delivering actionable SLA,KPIs to all levels of the enterprise
  • Create operational policies, procedures, standards, guidelines and best practices
  • Recruit, hire and train IT staff, project managers, engineers and network administrators
  • Oversee department meetings with staff leads and managers to ensure continuity of information systems support and goal attainment
  • Assisted in building relationship with 7+ IT vendors and creating cost effective contracts Applied new infrastructure to optimize resources, manage and supervise staffs; improving the overall IT process by 30% Communicates improvement, updates and obsolescence management of products to the upper management Performs the ITIL based support processes that include incident, problem, change, configuration, and event management
  • Work in multi-functional teams to enable changes in companys (Transition,mergers and acquisitions, organization changes, go-live of new IT solutions) Coordinate with our operations teams and communicate clearly in case of a major incident or crisis
  • Collaborated with facilities management, human resources, legal, finance and other members of IT to develop a DR/BCP response and capability which involved partnerships with various vendors and compressive testing Supervise the work of our IT vendors to ensure they perform incident, request and change management on time and quality and review them monthly, quarterly and annually Work with Human Resources Team to interview and recruit right team based on the business need Work closely with IT Procurement and Finance team to make sure to deliver business IT requirements on-time Manage escalations and participate actively in escalation calls Manage VIP support (Includes President of India, CFO, CTO, HR Director and all Business Heads) Act as intercultural bridge between partners and working groups engaged globally in projects Manage global communications and alignment with widely spread global stakeholders Implement agile management ideals by facilitating exercises such as new tool/upgrades planning and team- leading standups High level presentation to the CTO on regular basis about the Operational SLA,KPI's, progress, challenges,on going and upcoming activities

Service Delivery Manager

Fujitsu Consulting India
01.2018 - 08.2019
  • Managing IT Infrastructure (Service Desk, Incident Management, NOC, IT Access Management, Asset Management, Network, Storage, Backup, Software Installation and VHD) across two locations (Bangalore & Gurgaon) with 202 staffs engaged with operational activities
  • Progress Monitoring and Reporting, evaluate, review and challenge of project/programme status against plan and highlight issues to the Senior Management, recommending corrective action

Service Desk Manager

HCL Technologies Ltd
01.2015 - 12.2017
  • Overseeing all technology operations and evaluating them according to established goals
  • Customer base of 23,000End users Managed 32 Service Desk Analysts in a 24/7 environment Monitor and Analyze the SLAs are being met
  • Ensure accurate generation, timely delivery and efficient analysis of weekly and monthly reports, focusing on creating precise and true records of performance, optimum utilization of resources for higher efficiency

Service Desk Team Lead

Verizon Data Services India
01.2012 - 01.2015
  • Serves as a liaison to other IT Services Desk operations and lead the team of 14 members
  • Maintain a comprehensive knowledge base of known problems and their resolutions Research, evaluate, and provide feedback on problematic trends and patterns Develop standard operating procedures (SOP) and accompanying knowledgebase articles Develop/enhance customer service performance requirements Ensure the rigorous application of information security/information assurance policies and practices Analyze/recommend/implement systems and processes such as voice recording systems, logging, and tracking systems Ensure compliance with appropriate service level agreements Monitor the mail-in databases, forward mail as appropriate, and enter reported problems into the ITSM ticketing system
  • Attends training sessions, workshops and/or conferences as either a participant or a presenter.Attends meetings and provides detailed minutes of the meeting.Ensures that problems are escalated appropriately until a resolution is reached.

IT Service Desk L2

Symantec Software Services India
04.2011 - 11.2011
  • As a L2 Service Desk Support assisted user over call or remote to diagnosis or guidance to internal or external clients with technical issues
  • The main tasks of this role, which fits very well with what is expected in the Service Desk and took a full ownership of the tickets from start till closure and monitor them periodically and update the ticket status to the users.Escalate, if needed, unresolved problems to a higher level of support

Associate IT Service Desk

HCL Technologies
01.2009 - 04.2011
  • Promptly handles user queries via calls/email/chats as appropriate
  • Logs incidents and service requests and maintains relevant records: Identifies and classifies incident types and service interruptions Records incidents cataloging them by symptom and resolution

Education

B.Tech/B.E. - Electronics And Communications

SMK Fomra Institute of Technology
Chennai
07.2008

12th -

Tamil Nadu
01.2004

10th -

Other
01.2002

Skills

  • IT Infrastructure Management
  • IT Operations Management
  • Project Management
  • Vendor Management
  • Stakeholder Management
  • Communication Skills
  • Strategic Planning
  • Budgeting
  • IT Governance
  • Compliance Management
  • IT Procurement
  • Asset Management
  • PMO
  • Leadership Skills
  • Team Management
  • Transition
  • Service Desk Management
  • Helpdesk Management
  • ITIL
  • Incident Management
  • Problem Management
  • ITSM
  • Change Management
  • Agile
  • Scrum
  • AI
  • Compliance Monitoring
  • Contract Management
  • License Management
  • Decision Making
  • BCP
  • Risk Management
  • Trend Analysis
  • Innovation & Adaptability

Accomplishments

Global Award from Airbus CTO

Global Award Winner for Techbar (OneStop IT solution)and Website devlopment 2022


Global Award from Amadeus COO

Award Winner for setting up Customer Experience Centre (CEC) in Amadeus


List of Achievements:


- Awarded by the HCL Management for maintaining the SLA and CSAT in a positive trend (2016)

- Employee No:1 in Fujitsu (2018)

- My Project ranked No:1 among 238 projects in Fujitsu because of Project status is continuously green from Go live and client NPS 91% consistently (FY18 and FY19)

- Successful implementation of UI path automation reduced the cost to the company by saving $ 5 million per year

- Successful Merger of East Asia Service Desk with Airbus India Service Desk (2022)

- 2021 Won Global Award for developing Airbus IT website

- 4 SPOT awards from business & stake in 2021 for enabling the business seamless during COVID 2020 & 2021- by making IT team fully available from office to support the users

- CIO award for successful implementation of Techbar and its success

- Airbus India IM Survey with 98%(NPS) in 2022

- Best AI driven award year 2023 in Amadeus

Personal Information

  • Date of Birth: 06/25/86
  • Gender: Male

Certification

ITIL Certified

PMP Trained

Data Analytics

Ui Automation

Cloud Computing

Virtual Machines

Windows Administration

Active Directory

Ibm Tivoli Monitoring

Zabbix

O365

Intune

PowerBI

Languages

English
Advanced (C1)

Timeline

IT Director

Amadeus
06.2023 - Current

Head of Department and Manager IT

Airbus
10.2019 - 02.2023

Service Delivery Manager

Fujitsu Consulting India
01.2018 - 08.2019

Service Desk Manager

HCL Technologies Ltd
01.2015 - 12.2017

Service Desk Team Lead

Verizon Data Services India
01.2012 - 01.2015

IT Service Desk L2

Symantec Software Services India
04.2011 - 11.2011

Associate IT Service Desk

HCL Technologies
01.2009 - 04.2011

B.Tech/B.E. - Electronics And Communications

SMK Fomra Institute of Technology

12th -

Tamil Nadu

10th -

Other

Similar Profiles

CREATE PROFILE
Ganesh K