Ganesh K
Advisory Services, Senior Consultant
Hyderabad
Summary
Experienced Consultant with a solid grasp of the healthcare sector, particularly in Revenue Cycle Management, Payment Integrity, Contact Center, and Provider Operations. Proficient in Strategic Planning, Project and Implementation Management, Journey & Solution Mapping, Data Analytics, and Utilization Improvements. Bringing 17 years of expertise to tackle new challenges in the field.
At Optum, have led the charge in identifying digital transformation opportunities and crafting automation strategies for various Payor and Provider enterprises. Designed and implemented automated solutions using appropriate tools and technologies, while leveraging process streamlining and transformational levers.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
4
4
Certifications
Work History
Advisory Services Senior Consultant
Optum Global Solutions
HYDERABAD
06.2024 - Current
- Develop comprehensive digital transformation strategies aligned with business goals
- Identify gaps, inefficiencies and areas for improvement
- Identify and manage stakeholders to engage in applicable engagement activities
- Gather needed data/information for engagement and conduct appropriate analyses
- Identify/develop solutions to meet client needs
- Develop work plans for engagement, as needed
- Manage engagement execution
- Package engagement deliverables and provide to applicable stakeholders
- Research, understand and anticipate client's future business needs, challenges and strategies
- Identify and recommend ways to improve overall organizational performance, based on knowledge of business
- Leverage knowledge of market and industry to drive service excellence and business growth.
Senior Engagement Manager
Optum Global Solutions
HYDERABAD
04.2019 - 06.2024
- Part of Enterprise Analytics & Automation team at Optum Global Solutions (OGS), managing and executing consulting engagements for teams across the healthcare value chain
- Partnered with Soroco to lead activities in driving Task Mining & Process Mining for automated process discovery utilizing Scout tool within Provider Revenue Cycle Management to identify business optimization and automation opportunities
- Partnered with Client Advisory team and worked on Intelligent Automation Assessments for Triple-S and Humana
- Identified 16 opportunities and recommended solutions across 12 business streams with proposed SG&A benefit and transformative impact with an ROI suitable for implementation
- Conducted automation assessments and designed future state art of possible for various Payor and Provider businesses with proposed SG&A around $9+ million
- Identified process streamlining and transformational opportunities
- Built implementation road map for prioritized opportunities based on realized value.
Deputy Manager
Optum Global Solutions
HYDERABAD
06.2015 - 04.2019
- Introduced new methods, practices, and systems to reduce turnaround time
- Maintained, documented and presented progress reports to leaders
- Supervised and motivated 115 staff employees
- Performed statistical analyses to gather data for operational and forecast team needs
- Partnered with upper management in executing functional strategies and reporting capabilities
- Provided strategic allocation of resources to various departments and managers in alignment with needs.
Team Leader
Karvy ComputerSharePrivate Limited
HYDERABAD
12.2014 - 06.2015
- Mentored and guided 15 employees to foster proper completion of assigned duties
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables
- Conducted performance review for appraisals.
Process Specialist
Cognizant Technology Solutions Private Limited
HYDERABAD
06.2011 - 12.2014
- Identified and resolved process issues to drive optimal workflow and business growth
- Analyzed process flows and identified areas of improvement to increase productivity and reduce costs
- Developed standard operating procedures and document workflows to drive current and future processes.
Process Trainer
Bank of America Continuum Solutions
HYDERABAD
04.2007 - 06.2011
- Provided subject matter expertise on all process offerings
- Developed new and improved training programs to fit underserved areas
- Developed and implemented successful onboarding program.
- Trained and mentored 50+ new personnel hired to fulfill various roles
Education
Bachelor of Commerce - Financial Accounting & Statistics
Bhavan's Vivekananda Degree College
Hyderabad 06.2004 - 04.2007
Skills
Strategic Planning
Certification
AHM 250
Timeline
Advisory Services Senior Consultant
Optum Global Solutions
06.2024 - Current
Defining a Digital Transformation Roadmap (Udemy)
06-2023
Senior Engagement Manager
Optum Global Solutions
04.2019 - 06.2024
AHM 250
05-2017
Deputy Manager
Optum Global Solutions
06.2015 - 04.2019
Team Leader
Karvy ComputerSharePrivate Limited
12.2014 - 06.2015
Process Specialist
Cognizant Technology Solutions Private Limited
06.2011 - 12.2014
Process Trainer
Bank of America Continuum Solutions
04.2007 - 06.2011
Bachelor of Commerce - Financial Accounting & Statistics
Bhavan's Vivekananda Degree College
06.2004 - 04.2007
Data Analytics (Coursera), In-Progress
Leadership with Generative AI, In-Progress
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