Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Ganesh K Kumar

Chennai

Summary

Proactive Cloud Support Specialist with 3+ years’ experience delivering technical support, managing cloud services, and supporting enterprise IT environments. Adept at troubleshooting diverse system issues, ensuring uptime, and streamlining user administration across leading platforms (AWS, Azure, Google Workspace, Office 365, VMware, Linux/Windows).

Overview

5
5
years of professional experience
1
1
Certification

Work History

Support Desk Associate

FutureNet Technologies Pvt. Ltd.
05.2022 - Current
  • Provided comprehensive technical support (hardware/software) for Windows environments, minimizing downtime and ensuring high user satisfaction.
  • Installed, configured, and maintained desktops/laptops, adapting to varied business requirements.
  • Deployed, updated, and troubleshot software applications; delivered remote support using Zoom, Ultra Viewer, and Microsoft Teams.
  • Administered user accounts, mailboxes, and distribution groups in Zimbra and Google Workspace, ensuring smooth onboarding/offboarding and access control.
  • Proactively resolved issues in Office 365; liaised with Microsoft to accelerate problem resolution and service restoration.
  • Analyzed mail logs, improved reliability/performance of email services, and resolved delivery issues.
  • Managed OTRS ticketing workflows, guaranteeing timely closure and documentation of support tickets.
  • Handled IT equipment lifecycle and asset tracking to optimize procurement and resource allocation.
  • Created/configured VMware virtual machines, enhancing system performance and resource utilization.
  • Monitored ISP servers and firewalls, issuing critical alerts to customers.
  • Executed onboarding/leaver processes in Active Directory and Zimbra.
  • Produced monthly server utilization billing reports, ensuring accurate client billing.
  • Administered Ubuntu/CentOS environments for system administration and troubleshooting.

Quality Engineer

V.G. Industries
01.2021 - 04.2022
  • Monitored and analyzed quality performance metrics, ensuring compliance with safety and regulatory requirements.
  • Investigated product/process issues and implemented corrective actions for improved outcomes.
  • Supervised manufacturing processes, maintained quality standards, and documented unsafe practices.
  • Oversaw IT equipment tracking, procurement, and allocation.

Education

Post Graduate Program - Cloud Computing

Great Lakes Institute of Management
01.2022

B.E. - Mechanical Engineering

KCG College of Technology
01.2020

Skills

  • Cloud Platforms: AWS (EC2, S3, Route 53, VPC, Lightsail, RDS, CloudWatch), Azure (VMs, VNets, NSGs)
  • IT Support & Monitoring: Check-Mk, OTRS, Office 365, Zoom, Ultra Viewer, Microsoft Teams
  • User & Directory Services: Active Directory, Group Policy, Zimbra, Google Workspace
  • Virtualization & OS: VMware, Windows Server/Windows, Linux (Ubuntu, CentOS)
  • Reporting & Billing: Server utilization reporting, Asset management

Websites

Certification

  • AWS Certified Cloud Practitioner
  • Red Hat Certified System Administrator

Timeline

Support Desk Associate

FutureNet Technologies Pvt. Ltd.
05.2022 - Current

Quality Engineer

V.G. Industries
01.2021 - 04.2022

B.E. - Mechanical Engineering

KCG College of Technology

Post Graduate Program - Cloud Computing

Great Lakes Institute of Management

Similar Profiles

CREATE PROFILE
Ganesh K Kumar