Ganesh K Kumar
Senier Engineer TAC - L3
Thamanakan patti
Summary
Resourceful and determined network engineer, skilled in maintaining. Interested to diagnosing and resolving operational issues. Troubleshooting and optimizing network performance. To utilize my technical skills towards the challenging career growth.
Overview
4
4
years of professional experience
4
4
Languages
Work History
TAC Engineer L3
Tejas Networks
04.2024
- GPON/FTTx Technology – Installation, Commissioning & Testing
- Troubleshooting & Root Cause Analysis
- Network Management Systems (NMS)
- Lab Testing & Equipment Handling
- Field Issue Replication & Resolution
- Cross-functional Coordination
- 24/7 Technical Support Operations
- Strong Communication & Documentation Skills.
- Provided 24/7 technical assistance for GPON/FTTx customer issues.
- Handled installation, commissioning, and testing of GPON products.
- Worked with GPON network elements and NMS platforms to monitor and resolve issues.
- Collaborated with field engineers to understand and analyze field problems.
- Replicated field issues in lab environments using test equipment for deeper analysis.
- Took ownership of issues from identification to resolution, ensuring customer satisfaction
- Team Size: Around 25
Network Engineer – L2
UST global private Limited
12.2022
- Working based on the incidents. Following up the tickets until it is closed.
- We will monitor the links and take relevant action accordingly.
- Creating a problem ticket and following up the tickets until it is closed.
- When a network change is necessary, creating and managing the change request.
- Hands on experience in configuring and installing Nokia (7362(DF8,DF16) & 7360(Fx4, Fx16) OLT’s & ONT’s) and routers.
- Providing FTTx (Vodacom FTTx) service in South Africa
- Expertise in Routing Concepts and protocols.
- Monitoring the interface network status through some of the tools such as Everest NMS, Cacti (Bandwidth utilization.
- Co-ordinating with L1 team and field team and Nokia TAC team as well. Rectify the issues as soon as possible.
- Team Size: Around 20
- Client: Nokia India private Limited
Network engineer-L1
Alphion India Pvt Ltd
04.2019 - 11.2022
- Experience in operation and maintenance of NOC and Field support this includes Implementation, testing and trouble shooting
- Providing Technical support for customers via remote access like Telnet & SSH.
- Handling EMS operations for troubleshooting and taking daily basis NE DB backup
- Responsible for configuration and maintenance of network devices like OLT & ONT in ISP/WAN.
- Configure and implement remote access solution
- Providing support for the RMA raised tickets & it will be closed as on high priority basis.
- Expertise in upgrading OLT & ONT.
- Expertise in Troubleshooting day to day OLT related issues (Management, LAG & ACL,configuration) & ONT related issues (HSI & VOIP).
- Expertise in configuring AOLT400, AOLT400N,AOLT4200,KOLT-4704&KOLT4704
- Expertise in configuring AONT 100C,1531,1601,1143,1443&1444(dual band)
- Strong problem solving, Planning, Organizational and customer service skills.
- Co-ordinating with L1 team and field team and Alphion TAC team as well. Rectify the issues as soon as possible.
- Team Size: Around 10
- Project Name: BSNL & MTNL FTTH Project
Education
Bachelor of Science - CS
Alagappa University
Paramakudi05-2025
Diploma - ECE
Virudhunagar S.Vellaichamy Nadar Polytechnic college
01.2019
HSC - undefined
Government Hr. sec school
01.2017
SSLC - undefined
St,Xaver high school
01.2015
Skills
Have an experience with 6 Years and 5 Month in TAC Engineer
Interests
Cricket, Carrom, Chess, Yoga, Gym
Declaration
I hereby declare that all the above information is true to the best of my knowledge and belief. Thanking you. Place: Bangalore Date: (GANESH KUMAR k)
Debugging & Monitoring Tools
- Application Known: Bugzilla(ticketing tool), Putty & M S Office Suite, Citrix, ITSM, Bugzilla, Jira, Netcool
- Monitoring Tools & Testing: NMS/EMS, Spirent, WinSCP, Mobaxstream, Linux, Python, Iperf.
Timeline
TAC Engineer L3
Tejas Networks
04.2024
Network Engineer – L2
UST global private Limited
12.2022
Network engineer-L1
Alphion India Pvt Ltd
04.2019 - 11.2022
Diploma - ECE
Virudhunagar S.Vellaichamy Nadar Polytechnic college
HSC - undefined
Government Hr. sec school
SSLC - undefined
St,Xaver high school
Bachelor of Science - CS
Alagappa University