GANESH KRISHNAN
Product Manager
Mumbai
Overview
17
17
years of professional experience
1
1
Certificate in Foreign Exchange issued by FEDAI
4
4
Language
Work History
Product Manager
JP Morgan Chase
Mumbai
03.2021 - Current
- Established criteria for each milestone within product roadmap as means to measure developmental progress
- Work closely with Reserve bank of India to implement regulatory changes
- Spearheaded the LEI implementation project for cross-border transactions in 2022 for all branches in India
- TSFX revenue initiative project with a YOY 53% increase basis project plan resulting in $14.87MM revenue, India recognized as leader in FX revenue for 2022
- Successfully completed change management and new business initiatives for E-commerce and TP3 client product launches
- Innovative cross-border product launches catering to successful RFP wins
- Conceptualized and deployed enhanced product features and optimized implementation for use in marketing strategies.
- Liaised with clients to better understand business needs and current market landscape.
- Reduced project downtime with quality product inspections.
- Reviewed new opportunities to drive business strategy at planning sessions.
- Consulted with buyers to determine projected demand for products and services.
- Prioritized roadmap in order to achieve product goals and metrics.
- Coordinated design meetings and decisions with internal departments and teams.
- Monitored market trends and competitor performance to update promotional strategies.
- Directed planning and budgeting efforts.
- Managed product demonstrations and testimonials for performance evaluation.
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Spearheaded collaborative efforts to bring products to market.
- Set goals and formalized policies to maximize team performance and keep project on-task.
Client Services Manager
J.P.Morgan Chase Bank NA
Mumbai
09.2013 - 03.2021
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Production adoption drive across Asia and successful completion of Manual to electronic project resulting in 86% conversion in
2019 - Portrait award winner as the best performing Service manager in 2018
• Treasury services recognition in 2018 for volume hike from Key clients
• Impact award finalist in 2019 for Client focus and performance
• Key escalation point for Mumbai besides being first back-up for Delhi, Bangalore and Chennai
• Set-up the incremental client Service site from a service perspective in Bangalore( Aug’16) - Established performance and service goals and held associates accountable for individual performance.
- Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
- Developed new employees and on-going performance assessment of current employees.
- Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
- Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
- Maintained client files with sales contracts, records of client interactions, client notes and other information.
- Collaborated with finance department on invoicing accuracy for applicable products, services, software and logistics.
Team Leader
J.P.Morgan Services India Private Limited
Mumbai
10.2011 - 09.2013
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Participated in cross-functional team-building activities.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted with new hire processing and existing training programs.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Cross-trained and provided backup support for organizational leadership.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Monitored operating machinery to assess progress, adjust settings and maintain production speeds.
- Coordinated weekly meetings for internal and external groups.
- Worked with colleagues to create prototypes for designs and training materials.
- Facilitated training for associates through daily coaching and regular performance appraisals.
Team Leader
TCS Eserve BFS BPO
Mumbai, Maharashtra
05.2008 - 10.2011
- Built strong relationships with customers through positive attitude and attentive response.
- Coordinated weekly meetings for internal and external groups.
- Monitored operating machinery to assess progress, adjust settings and maintain production speeds.
- Supported office business development and customer service.
- Assisted with new hire processing and existing training programs.
- Initiated timely response to emails, voicemails and written correspondence.
- Cross-trained and provided backup support for organizational leadership.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Quality Analyst
Intelenet Global Services Private Limited
Chennai
08.2006 - 03.2008
Customer Service Representative
24/7 Customer Private Limited
Chennai
06.2005 - 08.2006
Education
B.Com -
DG Vaishnav College, Madras University
Certification
SKILL SET
Timeline
Product Manager
JP Morgan Chase
03.2021 - Current
Client Services Manager
J.P.Morgan Chase Bank NA
09.2013 - 03.2021
Team Leader
J.P.Morgan Services India Private Limited
10.2011 - 09.2013
Team Leader
TCS Eserve BFS BPO
05.2008 - 10.2011
Quality Analyst
Intelenet Global Services Private Limited
08.2006 - 03.2008
Customer Service Representative
24/7 Customer Private Limited
06.2005 - 08.2006
B.Com -
DG Vaishnav College, Madras University
Skills
Product development
undefinedSimilar Profiles
Lisa Olivia GrenviczLisa Olivia Grenvicz
Private Client Banker at JP Morgan Chase & Company (Chase Bank)Private Client Banker at JP Morgan Chase & Company (Chase Bank)
Taylor SimsTaylor Sims
Client Services Specialist & Associate Banker at JP Morgan Chase & Chase BankClient Services Specialist & Associate Banker at JP Morgan Chase & Chase Bank
Miranda GuerreroMiranda Guerrero
Associate Banker Market Expansion at Jp Morgan Chase ChaseAssociate Banker Market Expansion at Jp Morgan Chase Chase
Soumya ShobhanaSoumya Shobhana
Risk Analyst at JP Morgan Chase & Co.Risk Analyst at JP Morgan Chase & Co.
Suraj SethSuraj Seth
Assistant Manager – Direct Tax at CBV & Associates LLPAssistant Manager – Direct Tax at CBV & Associates LLP