Ganesh Kumar
Tech Support Engineer
Chennai
Summary
Results-driven professional with a strong commitment to excelling in the role and fulfilling responsibilities. Committed to delivering exceptional outcomes and striving for continuous growth in the career. Valuable contributor to the team, providing insightful suggestions and effective problem-solving techniques to resolve issues efficiently. Skilled in IT principles, with a keen enthusiasm for learning and adapting in a fast-paced environment. Possessing a solid grasp of network protocols and system management, along with hands-on experience in troubleshooting and providing technical support. Excited to leverage problem-solving and analytical skills in a Senior Technical Support position.
Overview
14
14
years of professional experience
2025
2025
years of post-secondary education
2
2
Languages
Work History
IT Operations Associate
AMVIS PVT LTD
03.2022 - Current
- Designed comprehensive training programs for staff members on various IT topics, enhancing overall technical proficiency across the organization.
- Maintained detailed documentation on all aspects of IT operations including policies, procedures and guidelines which streamlined troubleshooting process.
- Implemented robust backup procedures to protect critical data against loss and ensure rapid recovery in the event of a disaster.
- Managed complex IT projects from inception to completion, ensuring timely delivery within budget constraints.
- Reduced downtime through vigilant monitoring of system performance and proactive identification of potential issues.
- Optimized server performance by conducting routine maintenance and monitoring for potential issues.
- Coordinated with cross-functional teams to implement strategic IT initiatives, fostering collaboration and communication across departments.
- Assisted in the deployment of new hardware and software systems, ensuring seamless integration into existing infrastructure.
- Ensured compliance with industry regulations and best practices through regular review and updating of company''s IT policies and procedures.
- Collaborated with vendors on procurement processes for hardware and software assets, negotiating favorable terms that resulted in significant savings for the organization.
- Documented support procedures, processes and solutions in centralized systems, enabling user self-service.
- Monitored network hardware operations to evaluate proper configuration.
- Provided faculty and staff with security software and network configuration support.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Utilized source code control for tracking configurations and changes.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Diagnosed and executed resolution for network and server issues.
- Designed and evaluated WAN and LAN connectivity technologies.
- Established effective communication channels for IT staff, fostering a collaborative environment that led to increased productivity and faster problem resolution.
- Facilitated seamless migrations between platforms while minimizing disruptions to daily operations for both internal teams and clients alike.
- Provided comprehensive technical support to end-users, resolving issues promptly and maintaining high satisfaction levels.
- Contributed to cost-saving efforts by analyzing technology expenditures and recommending cost-effective alternatives where appropriate.
Senior Process Executive
INS (INFO-NET SOLUTIONS) DATA SERVICES PVT LTD
10.2016 - 09.2020
- Worked in INS (INFO-NET SOLUTIONS) DATA SERVICES PVT LTD as a SENIOR PROCESS EXECUTIVE in OCT 2016 to SEP 2020
- As I worked in INS DATA Services worked as a PROCESS EXECUTIVE Regarding About DATA ENTRY and Processing of KEY-PAY Process at AMOUNT & NUMBERIC Fields in OCT 2016 DOJ to MAY 2017
- Then I moved to FORM PROCESSING, SCANNING and INDEXING, Online Data Capturing, OCR & PDF Services Worked in June 2017 to Jan 2018
- Then I moved to OPTI-LIFT PROCESS at FEB 2018 to Sep 2020 as Senior Process Associative in that process
- In Opti-lift process we are using a ORBOGRAPH Technology Software to used CLAIM Services like PAYMENT of Patient's & Doctor Services(HEALTH CARE PROCESS)
- To Generated the File to split and check the EOB HEADER, CLAIM HEADER, SERVICE Line, CLAIM TOTAL and OVERALL CLAIM TOTAL to split the data in OCR CONVERSTION and save the forms with maintain CPH (CLAIM PER HOUR) and also maintain My Company MCPH, Evaulate through CRM Monitor
- Conducted detailed data analyses for informed decision-making and proactive problemsolving.
- Trained junior team members in technical skills and industry best practices, fostering a culture of learning and growth.
- Developed comprehensive reports to track progress, identify trends, and provide actionable insights for senior management.
- Answered telephone or online requests and completed interactions quickly to meet productivity goals.
- Prepared accurate documents for customer and business needs.
- Inputted and submitted client information to facilitate speedy processing of paperwork.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Technical Support Executive
HINDUJA GLOBAL SOLUTIONS
01.2012 - 11.2013
- Streamlined troubleshooting processes for faster resolution times, improving overall productivity.
- Increased customer satisfaction ratings to 80%.
- Coordinated with vendors to resolve hardware and software issues beyond internal capabilities, ensuring timely resolution for customers.
- Conducted root-cause analysis for recurring technical problems, developing long-term solutions to prevent future occurrences.
- Diagnosed and troubleshot hardware, software and network issues.
- Identified key technology defects to streamline problem resolution.
- Created user accounts and assigned permissions.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Configured and tested new software and hardware.
- Helped streamline repair processes and update procedures for support action consistency.
- Installed and configured operating systems and applications.
Customer Support Executive
TECH MAHINDRA
05.2011 - 12.2011
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Increased efficiency and team productivity by promoting operational best practices.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Promptly responded to inquiries and requests from prospective customers.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
B.E - Computer Science
Sri Muthu Kumaran Institute of Technology
Chikkarayapuram, TN01-2015
High School Diploma - Computer Technology
S.R.M POLYTECHNIC COLLEGE
Chennai, India 04.2001 - 04.2010
Skills
Crisis Management Coordination
Support Operations Management
Risk Evaluation
Design Planning Expertise
Multitasking
Time management abilities
Self motivation
Team collaboration
Problem-solving aptitude
Adaptability
Relationship building
Support services
Professionalism
Task prioritization
User support
Continuous improvement
Support users
Computer Qualifications
C, C++, VB.Net, DBMS, MS-Office, Adobe Photoshop, SQL, Oracle (RDBMS), Windows, Linux (Ubuntu)
Key Awards
- Received Cookies Award for Best Employee of the Month in Tech Mahindra
- Received Best Employee Honey-Bee & AHT Award of the Month in HGS
- Received Best Team Player Role in Opti-Lift Process and Client Rewards in INS Data Services Pvt Ltd
- Received Best IT-Operations Expert Award in Tough Time in AMVIS Pvt Ltd Client Award in Client Partner in our Centre in Delhivery Pvt Ltd
Disclaimer
As I given here by declare that the above information furnished above is true to the best of my knowledge and if selected I would apply my sincere effort for the welfare of the organization.
Personal Information
- Blood Group: O+ve
- Date of Birth: 11/14/88
- Gender: Male
- Nationality: Indian
- Marital Status: Single
- Religion: Hindu
Timeline
IT Operations Associate
AMVIS PVT LTD
03.2022 - Current
Senior Process Executive
INS (INFO-NET SOLUTIONS) DATA SERVICES PVT LTD
10.2016 - 09.2020
Technical Support Executive
HINDUJA GLOBAL SOLUTIONS
01.2012 - 11.2013
Customer Support Executive
TECH MAHINDRA
05.2011 - 12.2011
High School Diploma - Computer Technology
S.R.M POLYTECHNIC COLLEGE
04.2001 - 04.2010
B.E - Computer Science
Sri Muthu Kumaran Institute of Technology