Ganesh Kumar Ekanathan
Chennai
Summary
Experienced and talented IT Manager with a strong background in designing, implementing, and optimizing enterprise networks. Adept in network architecture, configuration, and troubleshooting to ensure seamless operations. Demonstrated leadership skills in successfully leading projects and collaborating with cross-functional teams to deliver scalable solutions that meet business needs effectively.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Manager - IT Operations
Canvendor Software Solutions Private Limited
07.2024 - Current
- Working in cloud administration on Microsoft Azure environments, involved in Microsoft Entra Identity, Intune, and Office 365, including Exchange Online, Teams, SharePoint Online, and OneDrive, O365 License Management.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- VMware vSphere, vSAN, vCenter, DRS, HA, vMotion - Veeam Backup & Replication, Cloud Integration, Disaster Recovery - SAN/NAS Management, Storage Virtualization, RAID, Data Replication
- FortiGate Firewall Configuration, VPNs (IPSec, SSL), IPS, Web Filtering, High Availability (HA)
- HP Aruba Switch Configuration, VLANs, LACP, QoS, OSPF, Aruba Central, Network Access Control (NAC)
- Jira (Agile, Scrum, Kanban, Workflow Customization, Dashboards, Automation, Integration with Confluence/Bitbucket)
- CrowdStrike Falcon (Endpoint Security, Threat Detection, Incident Response)
- Malware Analysis and Threat Intelligence
- Security Reporting and Analytics (Dashboards, Metrics)
- Integration with Security Operations
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Jr Manager - IT
Enerji Systems Private Limited
05.2011 - 07.2024
- Managed a team of IT Engineers and Team Leaders, ensuring efficient operations and timely resolution of technical issues
- Streamlined IT processes, resulting in increase in productivity
- Implemented a new project management system that improved project delivery time
- IT Budgeting (Planning, Cost Forecasting, CapEx/OpEx Management)
- Invoice Management (Processing, Payment Tracking, Expense Reporting)
- Vendor Management (Sourcing, Contract Negotiation, Performance Monitoring)
- Procurement (Purchase Orders, Vendor Selection, SLA Management)
- ITIL Framework (Service Strategy, Service Design, Service Transition, Service Operations)
- Incident Management, Problem Management, Change Management
- Continual Service Improvement (CSI)
- Implemented a new server monitoring system, reducing downtime
- Streamlined server deployment process
- VMware vSphere, vSAN, vCenter, DRS, HA, vMotion - Veeam Backup & Replication, Cloud Integration, Disaster Recovery - SAN/NAS Management, Storage Virtualization, RAID, Data Replication
- FortiGate Firewall Configuration, VPNs (IPSec, SSL), IPS, Web Filtering, High Availability (HA)
- HP Aruba Switch Configuration, VLANs, LACP, QoS, OSPF, Aruba Central, Network Access Control (NAC)
- iTop (ITSM, Incident and Change Management, CMDB, Service Desk, Workflow Automation, Reporting)
- Veeam Backup and Replication (Data Protection, Disaster Recovery)
- VMware and Hyper-V Backup Management
- Backup Storage Optimization (Deduplication, Offsite Backups)
- Monitoring and Reporting (Veeam One)
- Cloud Integration for Backup Solutions
- Provided L1 and L2 technical support for macOS users, resolving hardware and software issues to ensure optimal user productivity.
- Managed macOS system configurations, including user accounts, application installations, and security settings, to maintain a secure and efficient environment.
- Conducted training sessions for staff on using macOS systems effectively, enhancing user competency and satisfaction.
- Implemented backup solutions for macOS systems using Time Machine, ensuring data integrity and providing recovery options for users.
System Administrator
Macmillan India Ltd
08.2003 - 05.2011
- Windows Administration: Managed and supported Windows server environments, including Active Directory, Group Policy, and user account management, ensuring optimal performance and security.
- macOS Support: Provided L1 and L2 support for macOS systems, troubleshooting hardware and software issues, and configuring devices for end-users to enhance productivity.
- FortiGate Firewall Management: Administered FortiGate firewall configurations, monitored security policies, and conducted regular updates to maintain network security and performance.
- Technical Support: Delivered L1 and L2 technical support for hardware and software issues across the organization, resolving tickets efficiently and ensuring minimal downtime for users.
- Backup and Recovery: Implemented backup solutions for both Windows and macOS systems, ensuring data integrity and availability through regular testing of recovery processes.
- Network Troubleshooting: Diagnosed and resolved network connectivity issues, collaborating with the network team to maintain reliable connectivity and performance across the organization.
- User Training: Conducted training sessions for staff on best practices for using Windows and macOS systems, enhancing overall user competency and satisfaction.
Education
Bachelor of Computer Applications -
University of Madras
03.2008
Skills
- Team Management
- ERP
- Risk Management
- Change Management
- Budgeting
- Architecture Designing
- Vendor Management
- Network Management
- VMware
- Server Management
- Debugging
- Root Cause Analysis
- Problem Solving
- MacOS support
- Performance Management
- Expense Tracking
- Business Development
- Strategic Planning
- Workforce Management
- Budget Control
- Complex Problem-Solving
- Customer Relationship Management (CRM)
- Team Leadership
- Negotiation
- Verbal and written communication
Languages
English
Tamil
Certification
- ITIL Practitioner
Timeline
Manager - IT Operations
Canvendor Software Solutions Private Limited
07.2024 - Current
Jr Manager - IT
Enerji Systems Private Limited
05.2011 - 07.2024
System Administrator
Macmillan India Ltd
08.2003 - 05.2011
Bachelor of Computer Applications -
University of Madras
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