Ganesh M

Ø Managing global T&A implementation projects in 14 countries servicing >70k employees - Delivered an effective, modernized, compliant Time and Attendance (T&A) system within the company.

Ø Providing T&A/Payroll production support to ensure accurate pay and positive employee experience

Ø Lead a global team through the migration process, transitioning from outdated standalone systems and a proprietary third-party system to the new cloud-based tool.

Ø Automated all T&A pay rule calculations to improve accuracy and comply with country specific statutory pay rules.

Ø Standardized Global T&A administration while consolidating multiple disparate systems into one cloud-based tool.

Ø Eliminated recurring software license and maintenance costs, resulting in a 75% reduction in global Time and Attendance operating expenses.

Ø Designated owner for Product backlogs (enhancements/Change requests) - Prioritizing items based on the severity through impact analysis and ensuring on time delivery.

PM Phases:

Initiation:

· Planning of project timelines, project charter, project scope and scheduling, risk assessment.

· Analyse all stakeholders for their communication requirements and determine ways to keep them engaged by using a well-structured communication plan and a campaign.

· Created the detailed project management plan by analyzing project tasks/activities and assigning resources with a timeline.

· Partner with country specific key stakeholders, (Benefits, HR, Legal, Payroll, Finance and IT) identify on-going processes and offered recommendations for best practises.

· Captured all processes/workflows in a Business Requirement Document, secured sign-off and sent to technical team for development

· Analyse and research other best Time and Attendance practises/procedures by conducting thorough market research an identify latest trends, functionalities, innovations that will enhance payroll accuracy, positive employee experience and reduce leakage.

Execution:

· Developed and reviewed 500+ test cases for each roll out.

· Co-ordinate internal and product testing and secure sign-off.

· Document appropriate feedbacks/changes proposed by Geo stakeholders, done an impact analysis there by ensuring a robust change Management process.

· Provided regular updates to project sponsor and key stakeholders

· Create and maintain user job aids.

· Partner with CPO team to refine global branding, creation of exclusive space, content and formatting of messages

· Facilitates and lead trainings for People Managers and local trainers, worked with internal Knowledge Management team, created contents and enrolled employees in online training module.

Monitoring and Controlling:

· Conducted daily reviews to ensure project adherence to timelines, budget, and prevent scope creep

· Resolved team conflicts, effectively handled various expected and unexpected challenges, which are not under the control and established positive working relationships with regional counterparts and functional teams.

· Create go-live readiness planner and cut-over checklist, providing adequate post-go-live support.

Closing:

· Secure user acceptance testing/sign-off, and ensured customers were well-trained in tool usage through online modules and instructor-led training once the deliverables are completed.

· Managed sponsor acceptance of project deliverables and successfully closed the project by conducting a final lesson learned session, and archiving project records.

Change Management:

· Documenting all change requests proposed by Geo HRM’s, impact analysis.

· Validated additional features/changes against Global Time and Attendance best practices.

· Prioritize items based on the impact to payroll, process efficiency and ensure timely delivery (Monthly).

Process Improvements:

· Designates appropriate team resources and oversees T&A operations data metric collection

· Monitors T&A process trends, identify on-going process improvement and demonstrate improvement of defined processes in consultation with Stakeholders and HRM’s

· Identifying process inefficiencies through gap analysis, outlined solutions for implementation consideration

· Maintains and prioritizes a list of platform specific improvement projects

o Oversees project progress and establishes appropriate project timelines

Ø Develops and manages effective T&A input process controls to ensure accurate payroll outputs

Ø Ensure compliance with all pay, leave and timekeeping regulations and policies

Ø Provide support and requested reporting for internal and external audit requests

Ø Provide “troubleshooting” assistance to employees, timekeepers and supervisors regarding coding of hours worked, leave taken and submission of timekeeping data via respective T&A platform pursuant to all policies, rules, regulations, and laws

Ø Serve as a conduit between the T&A respective HRMs, managers and users to identify and address continuing problems with accuracy and timely submission of T&A records

Ø Ensure timely notification and escalations of possible issues/problems, follow-ups to ensure prompt resolution and also provide resolution to the escalations received from Service Delivery Managers, HRM’s and Support teams related to Time and Attendance

Ø Synthesized current business intelligence data to produce reports and polished presentations highlighting findings and recommending changes.

o Apprise senior management of recurring areas of concern – key indicators

o Identify and initiate process improvement projects in T&A support operations

Ø Worked closely with software development and testing team members to design and develop robust solutions to meet requirements for functionality, scalability and performance for new applications.

Ø Support and perform user acceptance testing before production movement.

Ø Support training on new systems and supervised software integration

Ø Review and monitor the implementation and effectiveness pre and post Go-Live of various releases and enhancements

Ø Develop template for common request to standardize and streamline work.

Ø Develop, analyse Time & Attendance monthly dashboards and determine metrics to track improvements in organizational efficiency by projecting it to the top management

Ø Utilized various software applications to collect and analyse data by interpreting it from primary and secondary sources to complete tasks, create reports and deliver results with corporate standards for appropriate actions.

Ø Automated the Manual reports (Time & Attendance) –by coordinating with the Business Intelligence Team.

Ø Developed T&A best practices, tools & techniques and shared it with peers.

Ø Handling Time and Attendance issues through email and Service now tickets for the following Geo’s - Philippines, US, Jamaica, Egypt, Bulgaria, Kosovo, China, Malaysia

Ø Mitigate escalated issues and problems

Ø Ensure T&A records are validated and or approved for all active employees for each payroll cycle

o Adhere to established payroll processing deadlines

Ø Payroll sign-off

Ø Performed Internal Audits using SQMS for ServiceNow tickets and published SLA report on daily basis

Ø Handled employee queries and addressed grievances regarding Company Policies, Attendance, Payroll & General (Phone & Email)