GANESH M

Responsible for overseeing the team's day-to-day operations, distributing workload evenly among employees, and ensuring motivation and performance levels are maintained.

• Handling a team and managing service delivery of AR activities
• Heading Operation calls with client stakeholders for review of SLA risk/issues Involved in service delivery
• Responsible for design and delivery of daily, weekly and monthly dashboard, preparation of SLA reports on a monthly basis
• Complete annual performance reviews for employees and provide timely feedback
• Excellent problem solving skills and ability to handle multiple tasks
• Proven as a strong resource in People Management
• Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
• Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
• Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
• Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
• Conducted regular reviews of operations and identified areas for improvement.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Achieved consistent accuracy in billing processes through diligent oversight and proactive identification of errors.
• Conducted performance reviews and implemented improvement plans.
• Boosted team productivity through effective delegation of tasks, setting performance targets, and providing constructive feedback.

Managing end-to-end AP activities such as vendor management, procurement (PO & Non-PO), expense claims, invoice processing, payment, manual testing, project management, and GL reconciliation.

• Supervise accounting clerks including completion of performance reviews
• Monitor all aspects of accounts payable Operation Expenses and Capital expenses purchase order invoicing
• Manage various Expenses claims – Non-PO vendor claims / Branch Petty cash / Prepaid expenses / Payments / Employee reimbursement
• Managed Vendor management
• Efficiently process vendor Invoices payment and maintain up-to-date system
• Manage all master maintenance Ex( BS-CC / Category / Catalogue / Approval Matrix, etc..)
• Reconcile accounts payable against general ledger
• Asset GL, Payable GL, Expense GL & Suspense GL validation in CBS
• Project functional Testing and migration, SIT, UAT, Pre-Prod, Live environment support
• Implemented Automation Memo module and Electricity bill / Housekeeping bill, etc
• Preparing reporting for management in a time constricted environment
• Created Process Manual and Process flow charts.
• Recruited, interviewed, and hired new accounts payable employees.
• Coordinated with auditors during annual audits, providing necessary information to ensure a timely completion of the audit process.
• Processed all vendor invoices promptly in accordance with company policy.
• Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.

Managing the AR team and activities such as customer master data, reconciliation, statement posting, collection, and invoice file preparation, billing, debtor clearance, handling of emails, and SLA reporting

• Manage collection activities on delinquent accounts
• Allocating the payments to the correct customer account
• Maintain Customer master data
• Downloading collections and Invoice files from oracle for preparation
• Performing Invoice Billing and Exception process
• Reconcile for different clients & countries
• Call and email customers on outstanding balances
• Reconcile customer disputes as they pertain to payment of outstanding balances that are due
• Have always ensured that the SLA & TAT for all the Business Units are Green
• Handling Client calls when required
• Develop and prepare daily, weekly and monthly reports for management on outstanding receivables and collections efforts

Reporting activities.

• Preparing OE Docs, Ageing, Monthly, and Weekly reports, and Volume forecasting. Updating 3X3 and Control Charts, and SLA Reports.

Accenture on-site training.

• I travelled to Poland for pilot process training I learned Accounts Receivable for Invoice Billing process from Nov to Dec – 2016from my mentors and prepared documents to train the team in India
• In the months of July to Aug – 2013, I travelled to the Philippines (Manila) to oversee the transition of a Accounts Receivable for Reconciliations and Cash application process.

Largest Global forwarding USA region managing all in F&A process and supporting the team

• Handling the Accounts Payable – Processing data entry of Invoices received through the workflow
• Performing Invoice Processing within the timeline
• Processing PO & NON-PO Invoices.