Ganesh Palaniswamy
IT Leader
Bangalore
Summary
Strategic IT and Operations Leader with over two decades of experience building high-impact teams, and driving resilient service operations across global organizations. Known for translating business vision into executable delivery blueprints—delegating with clarity, influencing tech stack decisions, and fostering scalable operational models.
Overview
23
23
years of professional experience
3
3
Certificates
Work History
Director – Site Reliability Operations
Walmart Global Tech
11.2019 - Current
- Member of Walmart’s Site Location Strategy Team, which evaluated Tier-II cities for delivery center expansion—factoring in talent ecosystems, infrastructure potential, and business resilience
- Directed the launch of 24/7 delivery hubs in Bangalore and Chennai, establishing 90+ seats by owning infrastructure decisions, and hiring charters
- Scaled operations from zero to 150+ members by mapping org strategy to delivery pillars—delegating ownership across Site Reliability, Technical Incident Response, and Business Analysis.
- Technically influenced observability strategy—evaluating vendor tools, shaping architecture direction, and securing investment for recovery platforms.
- Reduced incident lifecycle times by 30% through microservices-led transformation and the adoption of Prometheus, Grafana, App Insights, and Azure Log Analytics.
- Steered HIPAA-compliant pharmacy operations by aligning InfoSec policies to global health-sector standards and decentralizing enforcement via regional security stewards.
- Drove business continuity protocols by identifying failure modes, assigning resiliency leaders, and integrating DR playbooks into regional ops.
- Led multi-year budget cycles—balancing cost, performance, and talent growth across dual sites while managing external vendor contracts and service SLAs.
Co-Founder & CTO
Spogworks IT Solutions
01.2018 - 10.2019
- Co-founded a cloud-native analytics platform for distributed microservices, converting product vision into scalable architecture and agile delivery teams.
- Influenced platform direction through deep stakeholder engagement, prototype iteration, and feedback-driven roadmap refinements.
Senior Manager – IT Operations
VMware Inc
05.2012 - 01.2018
- Served on VMware’s Architecture Review Board, contributing to platform direction and evaluating system designs for performance, scalability, and compliance.
- Led the establishment of VMware’s Coimbatore operations—negotiated infrastructure strategy, onboarded regional leadership, and drove accelerated time-to-value.
- Assigned leadership charters for local ops, CSR engagement, and talent enablement—delivering cost-effective growth and community impact.
- Directed platform operations globally across multi-cloud environments and co-located infrastructure spanning networking, DR, ERP/CRM, telecom, and support services.
- Championed policy alignment for global security, compliance, and continuity—advising leadership on risk posture while operationalizing control frameworks.
- Delivered executive dashboards with real-time service metrics, fueling data-backed decision-making across corporate functions.
Team Lead – Engineering Operations
NetApp
02.2011 - 04.2012
- Managed centralized software repositories and platform systems for business-critical applications—setting delivery cadences and tooling strategies.
- Delegated automation charters to engineering pods, resulting in a 30% reduction in deployment lag and 15% improvement in uptime.
- Coached team members in techniques necessary to complete job tasks.
Software Developer
Hewlett Packard
01.2006 - 02.2011
- Developed high-throughput computing platforms for scientific data workloads—designing systems optimized for scale and precision.
- Influenced tooling decisions in data center design, contributing to large-node infrastructure exceeding 1,000+ processing units.
- Updated old code bases to modern development standards, improving functionality.
IT Support Engineer
CMC (Tata Group)
01.2004 - 06.2006
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
- Increased user satisfaction through effective communication and timely resolution of support tickets.
Hardware Technician
Accel
09.2002 - 12.2003
- Troubleshooting PC hardware failures, Peripherals and Assembling
- Network of Computers, Crimping and troubleshooting netware
Education
B.Tech - Electrical Engineering
Anna University
Coimbatore, India05-2001
Skills
Infrastructure planning
Tier-II city operations
vendor contracts
Team scaling
role definition
chartering accountability
Tool stack selection
architecture guidance
observability
Business continuity
Certification
ITIL Foundation
Additional Information
[Add if applicable], [Optional], [Optional]
Timeline
Director – Site Reliability Operations
Walmart Global Tech
11.2019 - Current
Co-Founder & CTO
Spogworks IT Solutions
01.2018 - 10.2019
Senior Manager – IT Operations
VMware Inc
05.2012 - 01.2018
Team Lead – Engineering Operations
NetApp
02.2011 - 04.2012
Software Developer
Hewlett Packard
01.2006 - 02.2011
IT Support Engineer
CMC (Tata Group)
01.2004 - 06.2006
Hardware Technician
Accel
09.2002 - 12.2003
B.Tech - Electrical Engineering
Anna University