GANESH PRAJAPATI
Mumbai
Summary
Enthusiastic about leveraging robust skills in server provisioning, decommissioning, and systems optimization to enhance operational efficiency and ensure security. Proven track record in supporting PCI compliance for multiple banking clients and adept in using AWS and Azure platforms. Eager to contribute to stakeholder engagement and enhance user experiences by streamlining processes and improving system management. Technically adept Information Systems Technician with experience in implementing and troubleshooting IT systems. Strengths include network configuration, software installation, and data management. Proven ability to identify system inefficiencies and implement solutions that enhance operational performance. Known for streamlining processes across multiple projects while maintaining high levels of security and compliance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Information Systems Technician 1
Epsilon
04.2022 - Current
- Specializing in optimizing server deployment and management efficiency, while enhancing data security and ensuring PCI compliance for banking clients
- Increased server deployment efficiency by 30% through rigorous patching, backups, and monitoring protocols pre-production
- Reduced operational overhead by 20% by systematically decommissioning servers and optimizing backup and monitoring processes
- Standardized server decommissioning workflows across 5 types, enhancing efficiency and compliance in operations
- Improved data security by conducting 100 tailored disk wipes for physical devices during decommissioning processes
- Streamlined server management for 10 critical platforms like AWS and Azure, enhancing operational effectiveness
- Ensured seamless PCI compliance support for 50 banking clients, resolving DNS and critical system issues efficiently
User Engagement Executive
WhiteHat Jr.
12.2021 - 02.2022
- Client engagement and onboarding specialist focused on educational program management
- Enhanced student and parent engagement by 25% through active communications and support initiatives
- Amplified onboarding satisfaction by 40% by facilitating comprehensive processes for 100 new students
- Provided actionable insights from 30 performance metrics, boosting collaboration effectiveness with teaching staff
- Organized 10 community events that heightened program awareness and participant engagement by 50%
Education
Bachelor of Engineering (B.E.) -
Acharya Institute of Technology
India05.2021
Higher Secondary Education -
Bhartiya Vidya Bhavans
India05.2017
Skills
- Systems administration
- Windows
- Unix (Basic)
- Active directory
- Troubleshooting
- System diagnostics
- Computer monitoring
- Remote support
- Patch management
- Cybersecurity protocols
- Software updates
- Operating systems
- Server management
- VPN configuration
- ServiceNow
- AWS
- Azure
- Python programming
Accomplishments
- Enhanced server efficiency by 30% using optimized protocols.
- Achieved PCI compliance for 50 banking clients efficiently.
- Amplified onboarding satisfaction by 40% for new students.
- Organized 10 events, boosting participant engagement by 50%.
Programming Languages
- C,C++
- Python
- HTML
- CSS
- Javascript
Passions
- Exploring and enjoying a wide variety of manga across all genres.
- Embarking on exciting journeys and exploring new destinations.
Certification
- Full Stack Web Development
- CyberSecurity fundamentals
- Network and Application Security
- IBM Cloud Computing
- DevOps Basics
- Jira & Confluence
Timeline
Information Systems Technician 1
Epsilon
04.2022 - Current
User Engagement Executive
WhiteHat Jr.
12.2021 - 02.2022
Bachelor of Engineering (B.E.) -
Acharya Institute of Technology
Higher Secondary Education -
Bhartiya Vidya Bhavans
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