Ganesh Pv
Palakkad
Summary
Resourceful Resort Worker known for high productivity and efficiency in task completion. Specialize in customer service, conflict resolution, and time management. Excel at communication, teamwork, and adaptability, ensuring guests enjoy a seamless and pleasant stay. Committed to enhancing the guest experience through proactive problem-solving and exceptional service standards.
Overview
6
6
years of professional experience
2019
2019
years of post-secondary education
Work History
Resort Worker
Ganesh
Palakkad
03.2020 - 02.2026
- Assisted guests with check-in and check-out processes at the front desk.
- Coordinated activities and events for guests, enhancing their experience.
- Trained new staff on resort policies and operational procedures.
- Resolved conflicts between staff members in a professional manner.
- Managed front desk operations such as check-in and check-out procedures and key distribution.
- Processed payments from guests using point-of-sale systems in accordance with company policies.
- Developed training manuals for new staff members outlining job responsibilities and expectations.
- Assisted guests at check-in, providing information on various services within hotel.
Education
GTHSS Sholayur
Palakkad , India Skills
- Front desk operations
- Guest relationship management
- Event coordination
- Staff training
- Facility maintenance
- Customer service
- Team leadership
- Problem solving
- Communication skills
- Organizational skills
- Quality assurance
- Guest relations expertise
- Time management proficiency
- Strong work ethic
- Maintenance and repair
- Cash handling experience
- Cultural awareness
- Booking systems
- Front desk management
- Problem-solving abilities
- Check-in procedures
- Room service
- Staff supervision
Languages
Malayalam
First Language
Malayalam
Proficient (C2)
C2
Tamil
Proficient (C2)
C2
Hindi
Elementary (A2)
A2
English
Beginner (A1)
A1
Timeline
Resort Worker
Ganesh
03.2020 - 02.2026
GTHSS Sholayur