GANESH RAVI

Managed all ancillary applications for clients, addressing incidents and service requests efficiently
while aligning solutions with client-specific requirements.
Conducted in-depth analysis of HL7, ORM, and ORU messages transmitted from various EMR
modules and third-party vendors to identify and resolve reporting discrepancies.
Collaborated with cross-functional teams to implement and maintain HL7-based interfaces between
internal systems and external applications.
Monitored and resolved interface errors and message delivery issues using Cloverleaf integration
engine, ensuring seamless data exchange.
• Delivered continuous support and training to stakeholders and end users, promoting best practices
in interface utilization and integration workflows.
Worked extensively with various third-party clinical systems such as Vocera, Critical Alert, GE
CPN, and Mosaiq, troubleshooting integration and functionality issues during on-call support and
incident management.
Proactively identified and managed project risks to ensure timely, successful delivery and
implementation of system integrations and enhancements.

Worked directly with users and vendor teams to troubleshoot and resolve issues on the Symplr
platform, ensuring consistent system performance and user satisfaction.
Utilized ServiceNow to manage incident workflows, track service requests, and enhance operational
efficiency.
Provided critical support during Meditech monthly downtimes to ensure minimal disruption to
clinical and administrative operations.
Handled access tickets across various modules, maintaining system functionality and enforcing
proper access controls.
Implemented changes in the Scheduling module, including creating and modifying user schedules,
building appointment types, and assigning both to specific rooms.
• Managed high-priority incidents and coordinated with relevant teams to ensure timely resolution.
Delivered reliable 24/7 support during on-call shifts, actively monitoring queues and addressing
incoming issues promptly.
Developed user menus and procedures within the NPR environment and processed access requests
related to ZCUS menu configurations.
Applied strong analytical and problem-solving skills to quickly resolve complex production issues
in a fast-paced healthcare environment.

Oversaw production issues across Clinical, MIS, and BAR systems, ensuring minimal disruption to
healthcare operations.
• Utilized ServiceNow for efficient incident tracking, resolution, and documentation.
Monitored HL7 interfaces via Mirth Connect, identifying and resolving message errors, failures, and
alerts.
Validated key HL7 segments (e.g., MSH, PID, PV1, OBR) for accuracy, formatting, and correct
routing.
Troubleshot interface issues by analyzing logs, correcting mapping errors, and reprocessing failed
messages.
• Provided critical support during Meditech monthly downtimes to ensure system stability.
Executed tasks in the Scheduling module within LIVE and TEST environments—created and
modified user schedules, built appointment types, and assigned schedules to rooms.
Handled BAR module responsibilities including day close activities, reprocessing rejection batches,
and charge entry.
• Administered tasks in 3M 360, including user access management, queue pop-up troubleshooting,
upgrade support, and coder manager testing.
• Delivered reliable 24/7 on-call support, monitoring queues and ensuring prompt issue resolution.
Created and maintained NPR menus/procedures and managed application access requests for
users.
• Performed monthly First Data Bank updates and tasks as part of system maintenance.
• Documented resolutions and created knowledge base entries for recurring issues.
• Distributed monthly Wound-Class reports to stakeholders, ensuring timely data sharing.
• Managed high-priority incidents, engaging appropriate teams for fast and effective resolution.
Applied strong analytical and problem-solving skills to consistently resolve production issues with
efficiency.

Client: Tenet, Stellaris Health Network-Meditech work on three modules of Meditech: Admin, Clinical & Financial.
• Performs health check-up on SHN facilities and monitor several servers of all the facilities under SHN.
• Verify no. of entries in the queue for payment posting batches under BAR.
• Reviewing SLA performance and recommend corrective action.
• Perform request tasks and work order on daily basis: Pin/E-sign, Termination of access and Modify access.
• Validates Lab modules if they are in active state.
• Validates if the LDP services/Meditech Document Manager working properly or not.
• Participates in weekly client call to discuss the trend/issues for resolution purpose.
• Responsible for ensuring accurate documentation of the event during high priority Incident calls.
• Manages all the Critical incidents with the help of respective teams.
• Participates in bridge call in case of high severity issues or P1/P2/HP3 incidents.
• Work on various incident tickets on day to day basis and solves the application issues.

• Perform the First Data bank task every month for SHN.