Summary
Overview
Work History
Education
Skills
Certification
LNGG
Accomplishments
Timeline
Generic
Ganesh Sharma

Ganesh Sharma

Kosi Kalan

Summary

To make use of my interpersonal skills to achieve goals of a company, which allows me to continue learning and perfecting my skills as I provide high-quality work, and encourages me to flourish as an hotelier.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Front Office Supervisor

Six Senses Fort Barwara
01.2025 - Current
  • Supervised daily front office operations including guest arrivals, departures, and room allocations with a focus on personalized and seamless service.
  • Ensured consistent delivery of Six Senses' emotional hospitality and sustainability-driven guest experiences.
  • Managed and trained front office team members to maintain brand standards and exceed guest expectations.
  • Handled VIP, VVIP, and repeat guest profiles with high attention to detail and discretion.
  • Resolved guest concerns efficiently, ensuring satisfaction and loyalty through proactive problem-solving.
  • Coordinated closely with housekeeping, wellness, reservations, and F&B teams for smooth inter-departmental operations.
  • Maintained accuracy in PMS (Opera), guest profiles, billing procedures, and shift handovers.
  • Supported the implementation of wellness check-ins and meaningful arrival experiences aligned with brand ethos.

Guest Experience Maker

Six Senses Yao Noi ( Taskforce )
02.2025 - 04.2025
  • Supported operations in delivering personalized and intuitive guest experiences in a luxury island setting.
  • Assisted in managing guest itineraries, wellness journeys, and bespoke experiences aligned with Six Senses' ethos.
  • Collaborated with cross-functional teams to ensure service excellence and seamless communication.
  • Promoted sustainability-focused activities and wellness offerings unique to the Yao Noi property.
  • Contributed to training and mentoring team members on Six Senses brand standards and guest engagement.

Guest Experience Maker

Six Senses Kyoto (Taskforce)
10.2024 - 12.2024
  • Supported pre-opening operations and guest experience standards in alignment with Six Senses brand values.
  • Assisted in training local team members on service excellence, guest profiling, and wellness-focused hospitality.
  • Delivered personalized service to international guests, managing itineraries, activities, and wellness experiences.
  • Ensured smooth communication between departments to enhance overall guest satisfaction.
  • Promoted sustainability initiatives and wellness offerings unique .

Guest Experience Maker

Six Senses Fort Barwara
11.2022 - 12.2024
  • Promoted and upsold in-house experiences, including destination dining, wellness packages, and curated activities, contributing to increased revenue.
  • Conducted property tours and horticulture walks, enhancing guest engagement and showcasing on-site offerings.
  • Developed and maintained professional relationships with guests by anticipating needs and delivering proactive service.
  • Handled VIP and repeat guests with high attention to detail, creating emotional connections and fostering brand loyalty.
  • Proficient in handling booking software including Opera PMS, MS Excel, Infrasys and Six Senses App ( Okkami) other property management systems.
  • Anticipated guest needs and preferences through effective profiling, ensuring seamless coordination of activities, dining, wellness, and in-villa services.
  • Managed guest itineraries, including bespoke excursions, spa appointments, dining experiences, and surprise moments tailored to individual guests.
  • Collaborated closely with front office, wellness, F&B, and housekeeping teams to deliver consistently exceptional service and resolve any guest concerns.

Wellness Butler

Six Senses Fort Barwara
10.2021 - 10.2022
  • Delivered personalized wellness experiences, including spa therapies, yoga sessions, and wellness rituals tailored to guest preferences.
  • Coordinated wellness schedules by liaising with spa therapists, yoga instructors, and nutrition consultants to ensure seamless service delivery.
  • Promoted and upsold signature wellness packages, treatments, and holistic experiences, contributing to guest satisfaction and revenue generation.
  • Maintained high standards of hygiene and ambiance in all wellness areas, ensuring a tranquil and inviting atmosphere for guests.
  • Provided in-depth knowledge of wellness products, treatments, and lifestyle practices to enhance the guest journey.
  • Handled VVIP and high-profile guests with utmost discretion and personalized attention, aligning with their wellness goals and preferences.
  • Collected guest feedback and maintained detailed wellness profiles to personalize future visits and ensure continuous improvement.

Trainee

Fairmont, Jaipur
07.2019 - 11.2019
  • Successfully completed rotational training across four core departments: Front Office & Guest Services, Housekeeping & Special Services, Food & Beverage (Dining & Kitchen Operations), and Finance & Administration.
  • Contributed to achieving departmental targets through effective and efficient performance in all assigned tasks.
  • Demonstrated strong focus on guest satisfaction, operational excellence, and service quality in each department.
  • Received appreciation letters from all major departments for outstanding performance and dedication.

Education

B.Sc. - Hospitality & Hotel Administration

I.H.M Kurukshetra
01.2021

Higher Secondary - undefined

Saraswati Vidya Mandir
01.2017

Matriculation - undefined

Saraswati Vidya Mandir
01.2015

Skills

  • Strong Communication & Interpersonal Skills
  • Positive Attitude and Professional Demeanor
  • Fast Learner with High Adaptability
  • Goal-Oriented with a Focus on Results
  • Proven Leadership Qualities and Team Collaboration
  • Proficient in MS Office (Word, Excel)
  • Hands-on Experience with Opera PMS, Infrasys, Okkami & Booker (Wellness)

Certification

  • Got Certificate of Completion for “Online South African Wine Education Course, 2020”.
  • Participated in “Social Values & Ethical Problems Webinar”, 2020
  • Participated in Workshop for “Basics of Plant - Based Culinary Arts”, 2020
  • Participated in “Spanish Learning Webinar” 2022
  • Winner of School level Games in Chess Competition

LNGG

English
Hindi

Accomplishments

  • TripAdvisor of the Year 2023
  • TripAdvisor of the Year 2024
  • Heartbeat Champion of the month For Feb 2024
  • 5 Times Trip Advisor of the Month
  • Host of the month for 2024 (January)
  • Highest Medallia Scorer for 2023

Timeline

Guest Experience Maker

Six Senses Yao Noi ( Taskforce )
02.2025 - 04.2025

Front Office Supervisor

Six Senses Fort Barwara
01.2025 - Current

Guest Experience Maker

Six Senses Kyoto (Taskforce)
10.2024 - 12.2024

Guest Experience Maker

Six Senses Fort Barwara
11.2022 - 12.2024

Wellness Butler

Six Senses Fort Barwara
10.2021 - 10.2022

Trainee

Fairmont, Jaipur
07.2019 - 11.2019

Higher Secondary - undefined

Saraswati Vidya Mandir

Matriculation - undefined

Saraswati Vidya Mandir

B.Sc. - Hospitality & Hotel Administration

I.H.M Kurukshetra
Ganesh Sharma