To make use of my interpersonal skills to achieve goals of a company, which allows me to continue learning and perfecting my skills as I provide high-quality work, and encourages me to flourish as an hotelier.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Office Supervisor
Six Senses Fort Barwara
01.2025 - Current
Supervised daily front office operations including guest arrivals, departures, and room allocations with a focus on personalized and seamless service.
Ensured consistent delivery of Six Senses' emotional hospitality and sustainability-driven guest experiences.
Managed and trained front office team members to maintain brand standards and exceed guest expectations.
Handled VIP, VVIP, and repeat guest profiles with high attention to detail and discretion.
Resolved guest concerns efficiently, ensuring satisfaction and loyalty through proactive problem-solving.
Coordinated closely with housekeeping, wellness, reservations, and F&B teams for smooth inter-departmental operations.
Maintained accuracy in PMS (Opera), guest profiles, billing procedures, and shift handovers.
Supported the implementation of wellness check-ins and meaningful arrival experiences aligned with brand ethos.
Guest Experience Maker
Six Senses Yao Noi ( Taskforce )
02.2025 - 04.2025
Supported operations in delivering personalized and intuitive guest experiences in a luxury island setting.
Assisted in managing guest itineraries, wellness journeys, and bespoke experiences aligned with Six Senses' ethos.
Collaborated with cross-functional teams to ensure service excellence and seamless communication.
Promoted sustainability-focused activities and wellness offerings unique to the Yao Noi property.
Contributed to training and mentoring team members on Six Senses brand standards and guest engagement.
Guest Experience Maker
Six Senses Kyoto (Taskforce)
10.2024 - 12.2024
Supported pre-opening operations and guest experience standards in alignment with Six Senses brand values.
Assisted in training local team members on service excellence, guest profiling, and wellness-focused hospitality.
Delivered personalized service to international guests, managing itineraries, activities, and wellness experiences.
Ensured smooth communication between departments to enhance overall guest satisfaction.
Promoted sustainability initiatives and wellness offerings unique .
Guest Experience Maker
Six Senses Fort Barwara
11.2022 - 12.2024
Promoted and upsold in-house experiences, including destination dining, wellness packages, and curated activities, contributing to increased revenue.
Conducted property tours and horticulture walks, enhancing guest engagement and showcasing on-site offerings.
Developed and maintained professional relationships with guests by anticipating needs and delivering proactive service.
Handled VIP and repeat guests with high attention to detail, creating emotional connections and fostering brand loyalty.
Proficient in handling booking software including Opera PMS, MS Excel, Infrasys and Six Senses App ( Okkami) other property management systems.
Anticipated guest needs and preferences through effective profiling, ensuring seamless coordination of activities, dining, wellness, and in-villa services.
Managed guest itineraries, including bespoke excursions, spa appointments, dining experiences, and surprise moments tailored to individual guests.
Collaborated closely with front office, wellness, F&B, and housekeeping teams to deliver consistently exceptional service and resolve any guest concerns.
Wellness Butler
Six Senses Fort Barwara
10.2021 - 10.2022
Delivered personalized wellness experiences, including spa therapies, yoga sessions, and wellness rituals tailored to guest preferences.
Coordinated wellness schedules by liaising with spa therapists, yoga instructors, and nutrition consultants to ensure seamless service delivery.
Promoted and upsold signature wellness packages, treatments, and holistic experiences, contributing to guest satisfaction and revenue generation.
Maintained high standards of hygiene and ambiance in all wellness areas, ensuring a tranquil and inviting atmosphere for guests.
Provided in-depth knowledge of wellness products, treatments, and lifestyle practices to enhance the guest journey.
Handled VVIP and high-profile guests with utmost discretion and personalized attention, aligning with their wellness goals and preferences.
Collected guest feedback and maintained detailed wellness profiles to personalize future visits and ensure continuous improvement.
Trainee
Fairmont, Jaipur
07.2019 - 11.2019
Successfully completed rotational training across four core departments: Front Office & Guest Services, Housekeeping & Special Services, Food & Beverage (Dining & Kitchen Operations), and Finance & Administration.
Contributed to achieving departmental targets through effective and efficient performance in all assigned tasks.
Demonstrated strong focus on guest satisfaction, operational excellence, and service quality in each department.
Received appreciation letters from all major departments for outstanding performance and dedication.
Education
B.Sc. - Hospitality & Hotel Administration
I.H.M Kurukshetra
01.2021
Higher Secondary - undefined
Saraswati Vidya Mandir
01.2017
Matriculation - undefined
Saraswati Vidya Mandir
01.2015
Skills
Strong Communication & Interpersonal Skills
Positive Attitude and Professional Demeanor
Fast Learner with High Adaptability
Goal-Oriented with a Focus on Results
Proven Leadership Qualities and Team Collaboration
Proficient in MS Office (Word, Excel)
Hands-on Experience with Opera PMS, Infrasys, Okkami & Booker (Wellness)
Certification
Got Certificate of Completion for “Online South African Wine Education Course, 2020”.
Participated in “Social Values & Ethical Problems Webinar”, 2020
Participated in Workshop for “Basics of Plant - Based Culinary Arts”, 2020
Founder, Owner, Preschool Teacher, and Camp Director at 5 Senses Learning PreschoolFounder, Owner, Preschool Teacher, and Camp Director at 5 Senses Learning Preschool
No Prior Work Experience (Fresher / Aspiring Softw at Personal Development / Academic ProjectsNo Prior Work Experience (Fresher / Aspiring Softw at Personal Development / Academic Projects