Hi, I’m
Ganesh Shetty
Fraud And Credit Risk Consultant @ PayPal Inc
Bengaluru
The problem is not to find the answer; it’s to face the answer.
Terence McKenna
Summary
CAREER SUMMARY: Highly accomplished professional with a Six Sigma Green Belt and Enterprise Risk Management certification, boasting 12 plus years of diverse experience encompassing credit and fraud risk management and Order to Cash (OTC) operations . Possessing a deep comprehension of end-to-end OTC processes and proficient in deploying strategies for credit fraud mitigation, I have consistently excelled in risk management, cash flow optimization, and safeguarding organizations against financial setbacks. My demonstrated mastery lies in evaluating customer creditworthiness, establishing credit limits, and deploying effective credit control measures to counter fraud risks. I excel at conducting comprehensive investigations, discerning patterns, and executing proactive steps to avert fraudulent incidents. Recognized for my adeptness in navigating intricate financial systems and tools to ensure precise credit assessments and prompt order processing.
I am an exceptional communicator and negotiator, adept at dissecting intricate financial data and formulating strategic decisions. My unwavering commitment lies in risk minimization, performance enhancement, and elevating the overall customer experience. I hold an MBA in Finance and Accounting, further solidifying my qualifications.
Overview
13
years of professional experience
2
Certifications
4
Languages
Work History
PayPal IncBangalore
Fraud And Credit Risk Consultant
05.2021 - Current
Job overview
- Proficiently handle intricate and dynamic scenarios related to seller credit card processing, chargebacks, fraud, money laundering, and terrorism financing. Consistently make solution-oriented decisions while thriving in a fast-paced and unpredictable environment.
- Conduct fraud investigations and implement appropriate risk mitigation strategies, striving to strike a balance between minimizing losses and enhancing the merchant experience, particularly in the Micro seller segment.
- Act as a trusted partner, employing a proactive and balanced approach to minimize loss and prioritize the merchant experience on a global scale. This includes assessing trends, proposing rule and policy changes, and taking an end-to-end perspective.
- Perform comprehensive risk assessments of Merchants in the Business Seller Segment using various workflows, ensuring a holistic evaluation that considers both risk and the merchant experience.
- Lead the development of customer-facing products and processes aimed at enhancing the worldwide PayPal user experience while maintaining a high level of accuracy in Risk decisions. Proactively engage and educate merchants, making well-informed decisions that strike a balance between Risk and Experience. Additionally, oversee teams, set daily goals and metrics, and conduct quality audits to uphold performance standards. Demonstrated leadership in coaching mid-sized teams, resulting in high performance and self-motivated individuals. Pioneered multiple process improvement and training initiatives within the organization.
Honeywell InternationalBangalore
Senior Credit Collections Analyst
09.2017 - 05.2021
Job overview
- Responsible for managing the collection of receivables, account reconciliation, and order control within a portfolio of 4 Honeywell GBEs.
- Conduct thorough credit appraisals, assessing creditworthiness, setting and monitoring credit limits and risk codes, releasing orders, and maintaining customer master data.
- Focus on aging accounts, taking necessary actions to collect and oversee past-due payments from customers, ensuring compliance with business Key Performance Indicators (KPIs) and agreed-upon terms.
- Collaborate in receivable review meetings, addressing customer issues and escalating as needed.
- Established and monitored credit lines by performing financial statement analysis and evaluating Dunn, DNB, CRM reports, and external sources, while maintaining accurate credit files and conducting credit checks and order release approvals.
Classic Fashion Apparel Industry Ltd Co. Jordan
Procurement Officer
07.2016 - 01.2017
Job overview
- Spearheaded end-to-end procurement operations, encompassing sourcing, vendor selection, contract negotiations, and supplier relationship management.
- Devised and enacted procurement strategies and policies aimed at enhancing cost-efficiency, operational effectiveness, and risk mitigation.
- Conducted comprehensive market research to pinpoint potential suppliers, assess product/service offerings, and secure favorable terms and conditions.
- Orchestrated supplier relationships, including performance assessments, contract renewals, and resolution of issues.
- Collaborated with cross-functional teams, such as finance, operations, and legal, to ensure strict adherence to procurement regulations and internal policies.
Teksalah Business Solutions Pvt LtdMANGALORE
Team Lead - Order Processing
09.2011 - 05.2016
Job overview
- Directed the complete order management process, guaranteeing the accurate and punctual processing of customer orders.
- Led a team of order management specialists, offering guidance, training, and performance assessments.
- Formulated and executed order management policies, protocols, and best practices to enhance efficiency and customer contentment.
- Worked in tandem with sales, logistics, and customer service teams to orchestrate order fulfillment, resolve order-related issues, and ensure punctual delivery.
- Kept a close watch on order statuses and proactively communicated updates to customers, delivering exceptional service and managing expectations. Collaborated with suppliers and internal stakeholders to ensure product availability, regulate inventory levels, and address supply chain challenges. Conducted regular audits and quality checks on order management processes to pinpoint areas for enhancement and enforce corrective actions. Utilized order management systems and tools for monitoring order progress, generating reports, and analyzing order-related data. Skillfully resolved escalated customer complaints and inquiries related to order management, showcasing effective problem-solving and customer-centric solutions. Worked collaboratively with cross-functional teams to implement process improvements, streamline workflows, and enhance the overall order management experience.
Wipro TechnologiesBangalore
Finance Associate
12.2010 - 09.2011
Job overview
- Oversaw the comprehensive accounts payable process, guaranteeing the precise and prompt handling of invoices and payments.
- Verified and reconciled vendor invoices, purchase orders, and receiving documents, resolving any discrepancies that arose.
- Handled vendor payments and generated checks, electronic transfers, or other payment methods in accordance with company policies and protocols.
- Maintained up-to-date vendor records, including the management of contact information, payment terms, and tax details.
- Collaborated closely with procurement and receiving teams to ensure the accurate alignment of invoices, purchase orders, and goods receipts. Additionally, responded promptly and professionally to vendor inquiries and resolved payment-related issues.
Education
Canara First Grade CollegeMangalore
B.Com from Computer Application
06.2005 - 2008.06
MSNM Besant Institute of Management Studies, Mangalore UniversityMangalore
MBA from Finance
06.2008 - 2010.06
Skills
COMPUTER PROFICIENCY:FIT, C-Programming, Visual Basics, Oracle/DBMS, JAVA, HTML/Web design, Networking
Accomplishments
- In the third quarter of 2023, I was honored by PayPal with an award for Innovation, recognizing my outstanding contributions.
- During the second quarter of 2023, I received another accolade from PayPal for achieving the highest levels of efficiency and productivity.
- Throughout 2022, I earned multiple recognitions, including a spot award from PayPal Inc for maintaining exceptional Average Handling Time (AHT) and consistently high productivity in the third quarter.
- I was also presented with the Quality Champ award at PayPal Inc for consistently achieving top-quality scores.
- Additionally, I received a Silver Award from Honeywell's Business Unit for significantly reducing past-due accounts in the portfolio.
Certification
Lean Six Sigma Green Belt Certificate from AIGPE
Availability
See my work availability
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Timeline
Lean Six Sigma Green Belt Certificate from AIGPE
09-2023
Enterprise Risk Management
07-2023
Fraud And Credit Risk Consultant
PayPal Inc
05.2021 - Current
Senior Credit Collections Analyst
Honeywell International
09.2017 - 05.2021
Procurement Officer
Classic Fashion Apparel Industry Ltd Co. Jordan
07.2016 - 01.2017
Team Lead - Order Processing
Teksalah Business Solutions Pvt Ltd
09.2011 - 05.2016
Finance Associate
Wipro Technologies
12.2010 - 09.2011
MSNM Besant Institute of Management Studies, Mangalore University
MBA from Finance
06.2008 - 2010.06
Canara First Grade College
B.Com from Computer Application
06.2005 - 2008.06
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