GANESH SHRIMANT MIRGANE
Assistant Manager
Talegaon Dabhade
Summary
Results-driven retail professional with over 10 years of experience in store operations, sales management, and customer engagement. Demonstrated success in achieving sales targets, optimizing inventory, and leading high-performing teams to deliver exceptional customer experiences. Committed to contributing to organizational growth while continuously enhancing professional skills.
Overview
14
14
years of professional experience
1
1
Language
Work History
Assistant Store Manager
Reliance Digital
11.2020 - 12.2025
- Manage overall store operations, ensuring consistent achievement of sales targets
- Build and maintain strong customer relationships to drive repeat business
- Oversee inventory, stock replenishment, and supply chain coordination
- Implement effective sales strategies to enhance store performance
- Lead, train, and motivate team members to improve productivity and service quality
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Store remove for non profitable to profitable its goes to 32lac per annual profit current financial year.
Junior Sales Associate
Panasonic India Pvt. Ltd.
12.2014 - 06.2019
- Managed product sales and customer engagement initiatives.
- Maintained optimal stock levels and ensured smooth store operations
- Consistently achieved and exceeded sales targets
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Reported issues to higher management with great detail.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Achieve first rank in the West Zone for new launch UHD LED sales. Achievements.
Sales Associate
Samsung India Pvt. Ltd.
04.2014 - 12.2014
- Promoted and sold electronic products with a customer-focused approach
- Provided detailed product guidance and excellent customer service
Customer Service Associate
Croma
04.2012 - 03.2014
- Assisted customers in product selection and purchase decisions.
- Maintained visual merchandising and store display standards.
- Boosted customer satisfaction by addressing inquiries and resolving product-related issues promptly.
- Improved customer retention rates through personalized follow-ups after purchases were made.
- Played a pivotal role in achieving team goals by sharing best practices with colleagues and supporting their growth and success.
- Set and achieved company defined sales goals.
- Met existing customers to review current services and expand sales opportunities.
- Rewards for private label products in four months in a year and three months of maximum sales achievements.
Customer Service Associate
Aditya Birla Retail Ltd.
10.2011 - 03.2012
- Supported daily store operations and sales activities.
- Maintained a high level of product knowledge, providing accurate information to customers.
- After six months, the company promoted me to team leader for consistent and best performance.
Education
Bachelor of Arts - Bachelor of Arts
Baburaojee Gholap Arts,Science & Commerce College
Sangvi Pune 04.2001 -
Higher Secondary Certificate - HSC
Shri Shivaji Mahavidyalaya Barshi
Barshi Solapur06-2009
Secondary School Certificate - SSC
Madhyamika Ashram School Khamgaon
Khamgaon, Barshi03-2007
Skills
Sales Target Achievement & Strategic Planning
Customer Relationship Management (CRM)
Team Leadership & Staff Development
Oversee daily store operations aligned with organizational goals
Motivate and engage teams to deliver superior customer experiences
Plan and execute promotional and sales strategies
Ensure accurate inventory control and stock management
Maintain safety and compliance standards for store, staff, and inventory
Consistently achieved and exceeded sales targets
Improved customer satisfaction and retention levels
Strengthened inventory management and operational efficiency
Contributed to improved store profitability and margins
ADDRESS
- Flat No. 01, Ranka Society, Near Ganpati Mandir
- Varale Road, D.Y. Patil Engineering College
- Ambi, Talegaon Dabhade – 410506
Timeline
Assistant Store Manager
Reliance Digital
11.2020 - 12.2025
Junior Sales Associate
Panasonic India Pvt. Ltd.
12.2014 - 06.2019
Sales Associate
Samsung India Pvt. Ltd.
04.2014 - 12.2014
Customer Service Associate
Croma
04.2012 - 03.2014
Customer Service Associate
Aditya Birla Retail Ltd.
10.2011 - 03.2012
Bachelor of Arts - Bachelor of Arts
Baburaojee Gholap Arts,Science & Commerce College
04.2001 -
Higher Secondary Certificate - HSC
Shri Shivaji Mahavidyalaya Barshi
Secondary School Certificate - SSC
Madhyamika Ashram School Khamgaon