Ganesh Subhash

• HR Tech and people leadership: Leading a team of four members, overseeing HR product stacks - SAP SuccessFactors (all modules: Employee Central, Performance Management, Compensation, Talent Management, and Offboarding), ATS (Zwayam), Reflect (360 Feedback), OC Tanner (Thanks and recognition), and HGS Payroll system support on data integration and workflow automation, design, enhancement, integration, testing, and deployment implementation across modules, including ensuring system design and ROI aligns with organizational needs.
• Product Lifecycle Management: Drove the end-to-end implementation of multiple HR technologies, including SAP SuccessFactors, Learning Management Systems (LMS), and ATS, streamlining HR processes, and improving overall efficiency.
• Digital Transformation & Data Strategy: Spearheaded the overhaul of Flipkart’s HR data strategy, enhancing data governance, and accuracy. Led the design and implementation of data governance frameworks to ensure compliance and reporting integrity across HR platforms.
• Process Automation & AI Integration: Led the implementation of RPA and bot-driven automation solutions, reducing manual intervention in HR processes, and driving a 25% reduction in time to completion for key HR tasks.
• Cross-functional Collaboration: Collaborated closely with CoEs, HRBPs, and leadership to drive HR technology initiatives that impacted key areas such as talent development, compensation, and learning management.
• User Experience Enhancement: Spearheaded the successful launch of a new SAP SuccessFactors user interface and mobile application to enhance user engagement and accessibility, improving employee satisfaction with HR systems by 30%.
• LMS Transformation: Led the revamp of the SAP SuccessFactors LMS at Flipkart, consolidating content platforms and promoting a continuous learning culture within the organization.
• Stakeholder Management: Acted as a strategic partner for leadership, driving key HR digital transformation initiatives, and aligning HR technology investments with long-term business goals.
• Implemented the BRD process as the primary intake channel for all technical changes, focusing on process excellence and stakeholder engagement.
• Expert in managing the end-to-end HRIS product life cycle, including system design, architecture, implementation, integration, deployment, and post-implementation support.
• Adept at aligning HR technology with organizational goals, optimizing HR processes, and driving efficiency through data analytics, AI-powered tools, and process automation (RPA and bots).
• A proven track record of leading cross-functional teams, managing complex projects, and delivering HR tech solutions that improve the overall employee experience, streamline operations, and enhance HR service delivery.

Key Responsibilities and Achievements:

• HR Digital Center Lead: Managed the global implementation and support of SAP SuccessFactors and other HR technologies, driving the digital transformation of HR operations across a global workforce of 65,000+ employees.
• HRIS Integration & Optimization: Led the integration of various HR systems and platforms, including Zendesk for HR support digitalization, AI-powered knowledge bases, and RPA-driven support models. These initiatives reduced service desk tickets by 20% and improved stakeholder satisfaction by 30%.
• Strategic HR Product Management: Developed and implemented a global HR technology roadmap, integrating new tools and systems to improve the employee lifecycle from recruitment to offboarding, resulting in improved HR efficiency.
• Digital Employee Experience: Launched "We Help" digital support tools, including AI-powered chatbots, RPA, and Zendesk, leading to a 30% increase in HR service user experience.
• Data-Driven Decision Making: Developed dashboards and key performance indicators (KPIs) to track HR system performance and guide the optimization of HR operations.
• Operational Excellence: Led the transition to an internal HR service model in the Philippines, stabilizing operations, and improving support functions while reducing operational costs by 30%.

• Lead a team of 14 members from the Bangalore Shared Service Center, specializing in HRIS and LMS (performance management, goal management, recruitment, Learning Management System functional, and technical).
• Learning System's Lead: Managed the global deployment and administration of SumTotal LMS, ensuring the effective delivery of learning and development initiatives across Essilor's global operations.
• Content Development & Instructional Design: Partnered with external vendors for e-learning content development, using tools such as Captivate and Articulate to create engaging, mobile-compatible learning solutions for a global workforce.
• System Support & Optimization: Provided both functional and technical support for EssilorU (SumTotal LMS) across all regions, ensuring system performance met business needs, and adhered to established SLAs.
• Employee Engagement: Fostered employee engagement by promoting learning initiatives and optimizing the LMS platform to increase adoption and user enrollment in critical training programs.
• Global Project Leadership: Led global LMS initiatives and played a key role in the integration of learning systems across business units, significantly improving the learning experience.
• Digital Ticketing System Deployment: Oversaw the implementation and management of Zendesk for L&D and LMS support, streamlining issue resolution, and reducing system downtime.

• Lead and managed a team of 3 members to support the client and maintain the learning system and data in the PeopleSoft Learning Management System.
• MS Optimization: Conducted ongoing system optimization projects to improve user experience and functionality, resulting in increased adoption and utilization rates.
• System Integration: Led integrations between LMS, HRIS, and performance management systems to streamline the employee development process.
• Data Analytics & Reporting: Generated insights from LMS data to guide HR decision-making, including training effectiveness, learning gaps, and compliance reporting.
• Vendor Management: Coordinated with LMS vendors to ensure system stability, troubleshoot issues, and manage upgrades in alignment with business needs.

• Managed a team of three members to support the client and maintain the learning system and data in the PeopleSoft Learning Management System.
• Employee Self-Service Portal Management: Led the development and rollout of an employee self-service portal, significantly reducing HR service desk tickets and improving employee engagement.
• Learning Management System Administration: Supported the administration and implementation of Saba LMS, ensuring employees had access to relevant training and development materials.
• HR Data Analytics: Managed data analytics for HR reporting and performance management systems, improving decision-making for HR initiatives.
• Change Management: Played a key role in change management efforts related to HR system upgrades, ensuring smooth adoption across the organization.

• Engaged in consulting and collaboration efforts, gathering learning requirements from leaders, business units, and stakeholders, and ensuring their fulfillment.
• Employee Self-Service Portal Management: Led the development and rollout of an employee self-service portal, significantly reducing HR service desk tickets, and improving employee engagement.
• Learning Management System Administration: Supported the administration and implementation of SumTotal LMS, ensuring employees had access to relevant training and development materials.
• HR Data Analytics: Managed data analytics for HR reporting and performance management systems, improving decision-making for HR initiatives.
• Change Management: Played a key role in change management efforts related to HR system upgrades, ensuring smooth adoption across the organization.