Summary
Overview
Work History
Education
Skills
Projectlead
Pastexperiences
Accomplishments
Roles And Responsibilities
Personal Information
Affiliations
Certification
Languages
References
Timeline
Generic
Ganesh Subramanian

Ganesh Subramanian

New Delhi

Summary

Forward-thinking Individual with proven history of leadership, planning and problem solving. Adept collaboration with Operations Head to accomplish demanding objectives, motivate staff and organize resources. Systematic understanding of maintaining coverage for all operational needs.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Assistant Manager-Ops

WNS Global
12.2021 - Current

Manager Sales

SDM Processes
01.2021 - 12.2024

Branch Manager-Marketing

Club Mahindra
- 10.2020

Deputy Manager Business Acquisition

Nestaway.com
05.2017 - 02.2019

Director Sales and Marketing

Homzcart.com
12.2013 - 05.2017

Deputy Manager, Operations

Albion Infotel Pvt Ltd.
07.2012 - 04.2013

Deputy Manager, Operations

Quattro Business Support Services/John Keells BPO
05.2011 - 03.2012

Assistant Manager, Operations

Quattro Business Support Services/John Keells BPO
03.2009 - 04.2011

Assistant Manager, Operations

IBM Daksh
06.2007 - 12.2008

Lead, Process Training

IBM Daksh
- 06.2007

Sr. CCE

IBM Daksh
07.2004 - 09.2005

General Manager Sales & Marketing

Homzcart.com
03.2019

Education

Graduation - B.COM

Satyawati College
New Delhi
07-2004

Skills

  • Task Delegation
  • Employee Scheduling
  • Product and service knowledge
  • Recruiting and interviewing
  • Sales monitoring
  • People Management
  • Client Management

Projectlead

  • Sikka Kapital Grand, Sec 98 Noida Expressway, Commercial.
  • Shubhkaamna Epic, Noida Extension, Sec 12, Residential.
  • Gaur City Mall, Noida Extension, Commercial.
  • Sikka Kaamna Greens, Kimaantra Greens, and Karmic Greens, Noida, Residential.
  • Gaur City Centre, Noida Extension Commercial.
  • Gaur Yamuna City and Oasis Grand Stand Yamuna Expressway, Residential.
  • Galaxy Diamond Plaza, Noida Extension, Commercial
  • Express Eternity and Patel Neo Town, Noida Extension, Residential.

Pastexperiences

  • Albion Infotel Pvt Ltd., Deputy Manager, Operations, 07/16/2012 - 04/07/2013
  • Quattro Business Support Services/John Keells BPO, Deputy Manager, Operations, 05/01/2011 - 03/24/2012
  • Quattro Business Support Services/John Keells BPO, Assistant Manager, Operations, 03/01/2009 - 04/30/2011
  • IBM Daksh, Assistant Manager, Operations, 06/03/2007 - 12/16/2008
  • IBM Daksh, Lead, Process Training, 09/26/2005 - 06/03/2007
  • IBM Daksh, Sr. CCE, 07/14/2004 - 09/25/2005

Accomplishments

  • Have received various awards for Best Team Leader Quarter on Quarter in the year 2022-&2023 and has also been awarded for Extra Miler's contribution.
  • Single handedly led Sikka Group's Commercial Project in Sec 98, Noida Expressway, Sikka Kapital Grand and was awarded A Brand New Car Hyundai I20 Elite for selling One Lakh thirty thousand sqft of office space=650 units with the help of direct and channel sales.
  • Have been awarded as a Best Coach for the month of March and April 2010.
  • Have received the award for "Best Support Function" while handling Bridge in another process named "Tiscali."

Roles And Responsibilities

  • WNS Global Services, Assistant Manager-Operations, Working as Assistant Manager for Google Ads Process., Managing a Team of Account Managers for the US Market., Accomplish Process Objectives by Managing Staff, Planning and Evaluating the Daily Activities., Identify the Product and Process Knowledge Gap in a Team and Fix Them in Real Time., Planning & Monitoring the Daily, Weekly, Monthly and Quarterly Tasks to Achieve The Team Quarterly Targets (Revenue & Performance) by Supporting & Guiding the Team Members., Engaging with Cross Functional Partners Including: Sales, Engineering, Product & Policy Teams for Process Improvement and to Solve Complex Issues., Develop Personal Growth Opportunities and Train the Team with Product & Process Updates.
  • SDM Processes Pvt. Ltd, Manager Sales, Coach, build, promote, and mentor sales teams and leaders through metric performance evaluations, to lead an outcomes driven environment and robust sales culture., Monitor and analyze sales performance and take accountability for driving improvements in sales and revenue growth, sales productivity, sales quality and customer satisfaction., Drive alignment, consistency, and cohesiveness in people practices, call center management activities, overall performance management and customer service and sales delivery, to achieve personal and department goals., Grow and lead an innovative, creative, and fun environment where employees strive to deliver exceptional customer experiences and demonstrate the core values., Work cross-functionally across verticals to identify and address business problems., Effectively resolve complex customer complaints by building rapport with the customer using interpersonal techniques and creative analytical skills., Work with product development teams to optimize product experience for customers based upon findings within Customer Care., Manage schedules, time off requests, and leave to meet the needs of the business unit.
  • Club Mahindra, Branch Head - Marketing, Directing all Sales aspects including target allocation of the branch, Marketing alignments with the sales team and handling other functions like human resources, administration and Member relation in accordance with the branch objectives., Meet goals and metrics., Bring out the best of branch personnel by providing training in coordination with the training team., Focusing on the branch health in terms of productivity, budget allocation for cost of marketing tie ups., Responsible custodian for any escalations related to customers or employees related to the branch., Adhere to high quality parameters defined by the management related to sales retention, and comply with all regulations/applicable laws as per the branch needs., Develop marketing initiatives to expand customer base and to optimize sales., Undertaking promotional activities to ensure brand visibility and awareness in metro markets., Implementation & evaluation of consumer promotions for all new product concepts., To manage the marketing department budget., Designing and producing marketing collateral., Executing tie-ups, promotional activities and events in the venue.
  • Homzcart.com, General Manager Sales & Marketing, Design strategies and techniques necessary for achieving the Sales Target and decide the future course of action for the team., Mapping potential customers generates leads for the organization and generates new opportunities for the organization., Responsible for promoting brand by ensuring effective placements for Banners, Hoardings and Canopies at strategic locations for the best results., Motivating team members by making the team work as a single unit towards a common objective., Develop lucrative incentive schemes and introduce monetary benefits to encourage them to deliver their level best., Tracking team performance and submitting weekly/monthly reports., Maintaining and improving relationships with the client.
  • Nestaway.com, Deputy Manager Business Acquisition, Actively working as the First point of Contact for the Clients. Right from pitching the client promoting the product and selling and acquiring the house for on boarding., Retaining Customers and getting referrals for new business;, Taking complete ownership of Ghaziabad, Sector 62 Noida area as assigned by the senior management and working on the leads given by the Marketing team., Hands on experience in team handling, dealing in corporate tie ups, responsible for reliable relationship management with the client., Monitoring and supervising team to achieve monthly targets, contributing the most to revenue generation by the respective work assigned., Handling grievances of the client and coordinating with the customer care for immediate closure of the complaint and also making follow ups accordingly., Meeting with property dealers & real estate consultants regularly.
  • Homzcart.com, Director Sales and Marketing, Design strategies and techniques necessary for achieving the Sales Target and decide the future course of action for the team., Mapping potential customers generates leads for the organization and generates new opportunities for the organization., Responsible for promoting brand by ensuring effective placements for Banners, Hoardings and Canopies at strategic locations for the best results., Motivating team members by making the team work as a single unit towards a common objective., Develop lucrative incentive schemes and introduce monetary benefits to encourage them to deliver their level best., Tracking team performance and submitting weekly/monthly reports., Maintaining and improving relationships with the client., Maintaining necessary data and record for future reference., Design strategies and techniques necessary for achieving the Sales Target and decide the future course of action for the team., Mapping potential customers generates leads for the organization and generates new opportunities for the organization., Responsible for promoting brand by ensuring effective placements for Banners, Hoardings and Canopies at strategic locations for the best results., Motivating team members by making the team work as a single unit towards a common objective., Develop lucrative incentive schemes and introduce monetary benefits to encourage them to deliver their level best., Tracking team performance and submitting weekly/monthly reports., Maintaining and improving relationships with the client., Maintaining necessary data and record for future reference.

Personal Information

  • Total Experience: 15 Years
  • Date of Birth: 11/11/1982

Affiliations

  • I can juggle multiple roles-whether offering detailed explanation, providing emotional support, or engaging in creative brain storming-all while maintaining a clear and focused dialogue.
  • Just as in life, where balancing work, relationships, personal growth, and leisure is key to overall well-being, I strive to balance these elements in our interactions to create a harmonious and productive experience. This ability to adapt and respond thoughtfully mirrors the importance of balance in daily life

Certification

  • Various Trophies and Certificates for my exemplary performance Quarter on Quarter as a Leader.
  • A brand new Car for my overall Sales Contribution in Real Estate in the Year 2014.

Languages

Hindi
First Language
English
Proficient (C2)
C2

References

References available upon request.

Timeline

Assistant Manager-Ops

WNS Global
12.2021 - Current

Manager Sales

SDM Processes
01.2021 - 12.2024

General Manager Sales & Marketing

Homzcart.com
03.2019

Deputy Manager Business Acquisition

Nestaway.com
05.2017 - 02.2019

Director Sales and Marketing

Homzcart.com
12.2013 - 05.2017

Deputy Manager, Operations

Albion Infotel Pvt Ltd.
07.2012 - 04.2013

Deputy Manager, Operations

Quattro Business Support Services/John Keells BPO
05.2011 - 03.2012

Assistant Manager, Operations

Quattro Business Support Services/John Keells BPO
03.2009 - 04.2011

Assistant Manager, Operations

IBM Daksh
06.2007 - 12.2008

Sr. CCE

IBM Daksh
07.2004 - 09.2005

Branch Manager-Marketing

Club Mahindra
- 10.2020

Lead, Process Training

IBM Daksh
- 06.2007

Graduation - B.COM

Satyawati College
Ganesh Subramanian