Ganesh Thirukkovalluri

Work Experience

Data Analyst and Team Lead

TalkTalk (Shell Energy Migration Project), UK
January 2024 - Present

• Spearheaded a high-speed migration project, transferring nearly 500,000 Shell Energy broadband customers to TalkTalk.
• Acted as a Data Analyst and Team Lead, resolving initial fallout cohort of 187,000 customers, reducing it to 7,500 within five months.
• Coordinated with TalkTalk, Shell Energy, CGI, and consumer leads from TTC, identifying and resolving issues.
• Developed and implemented processes, created SOPs, and ensured sign-off from all parties.
• Recognized with “Pat on the Back” and “Standing Ovation” awards for outstanding contributions.

Subject Matter Expert (SME)

OSS Disconnections Project, UK
March 2022 - December 2023

• Led a new project on the OSS side, focused on the disconnections area for fiber (FTTP) products.
• Developed and implemented trackers, created SOPs, and conducted knowledge transfer sessions.
• Acted as an SME, providing domain expertise and training team members.
• Achieved Azure Data Fundamentals certification in December 2023.
• Completed a course on generative AI and ChatGPT.

Onsite Experience

Client Location, UK - Manchester
December 2019 - October 2020

• Worked closely with clients and senior management, gaining a deep understanding of project and organizational structures.
• Built strong client relationships and demonstrated project management skills during the lockdown period.
• Assisted in a migration project, collaborating with clients and senior management.
• Adapted to different work settings and gained valuable insights while working at the client’s location for one year.

Data Analyst and SME

Various Roles, UK
June 2018 - November 2019, November 2020 - February 2022

• Created Excel documents to pull metrics data and present information to stakeholders.
• Acted as a subject matter expert on core and new products, developing SOPs to minimize errors.
• Trained, coached, and directed team members to ensure compliance with company standards.
• Worked with SQL for relational database query authoring.
• Oversaw corrective action plans and collaborated with stakeholders to identify business needs and data sources.
• Awarded “Pat on the Back” for exceptional performance during these periods.

Certifications

• Azure Data Fundamentals, December 2023