Ganesha

• Business Process Optimization: Analyzed, restructured, and optimized client workflows within HighLevel, ensuring efficiency, automation, and scalability in their operations.
• Process Automation: Implemented CRM automation solutions, enhancing lead management, sales pipeline efficiency, and customer engagement for agencies.
• Client Consultation & Strategy: Conducted in-depth business process analysis, identifying inefficiencies, and developing custom strategies for process improvement.
• Stakeholder Collaboration: Worked closely with technical teams to implement process improvements, ensuring alignment between business needs and system capabilities.
• System Implementation & Training: Led the deployment of automated workflows, trained clients on optimized business processes, and provided continuous support for performance enhancement.
• Data-Driven Decision Making: Utilized reporting & analytics tools to track KPIs, evaluate operational performance, and provide data-backed recommendations for improvement.
• Cross-Functional Communication: Engaged with key decision-makers to align their business goals with the best technology-driven process solutions.

✅ Key Achievements:

• Successfully streamlined agency workflows by integrating automation tools, reducing manual workload by 40%.
• Improved client retention rates through process optimization and strategic consulting.
• Helped businesses scale efficiently by implementing custom CRM and automation solutions tailored to their needs.

• Knowledgeable and performance-driven Customer Success Associate (Asst Manager) with a wealth of experience in managing multiple accounts, increasing sales and revenue, developing client on-boarding processes, and organising various professional events and meetups
• Possess strong customer orientation, great communication skills, excellent problem-solving skills, and significant ability to successfully lead and manage a group of people
• Own overall relationships with new and old clients, which includes managing on-boarding, smooth transition, increasing adaption, ensuring retention, and high levels of customer satisfaction
• Clarified customer issues and determined the root cause of problems to resolve product or service complaints
• Provided primary customer support to internal and external customers
• Offered advice and assistance to customers, paying attention to special needs or wants
• Maintain existing customer success metrics and data as directed
• Provide critical insights to the product team as a means to improve our developing platform
• Contribute to intiatives outside of customer conversations that better the customer experiance, both low-touch and high touch
• Effectively maintaining client relationships with folw-up, collecting regular feedback.