Front end/ Backend/Web Development
Ganesha Pandiyan S V
Network Engineer
Chennai
Summary
Results-driven Network engineer with three years of expertise in deploying and maintaining LAN and WAN infrastructure. Dedicated technology professional with a strong track record of accurately conducting system repairs and troubleshooting. Offering exemplary planning, project management, and communication talents.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Network Engineer - ( Zoho Mail )
Zoho Corporation
12.2022 - Current
- Oversaw network capacity and performance, adeptly diagnosing and resolving intricate network issues.
- Detected intrusion attempts and promptly responded to distributed denial of service (DDoS) attacks, ensuring network security.
- Collaborated with vendors to assess and recommend optimal solutions for enhancing network performance.
- Escalated emergency technical issues beyond expertise to uphold optimal system uptime.
- Provided comprehensive end-to-end engineering and installation services for route-based IP network solutions.
- Implemented effective monitoring, tracking, and coordination of problem resolution and escalation processes.
- Actively engaged with a daily average of 30 users through email or phone, expeditiously initiating troubleshooting steps to swiftly resolve email-related queries.
- Handling several types of mail modules includes domain activation and setting up domain DNS, anti-spam, spoofing, malware, and suspicious logins, as well as enhancing different TFA modes for account security.
- Testing and analyzing different product features could speed up the given task.
Networking Engineer - ( Telstra Broadband - AUS )
Tech Mahindra
09.2021 - 12.2022
- Orchestrated, monitored, and facilitated the resolution of issues through systematic problem resolution and escalation processes.
- Implemented the provisioning of static IP addresses to clients as a preemptive measure in the event of network IP blacklisting.
- Allocated technical resources to address potential issues arising from damage to Internet router components need replacement.
- Developed a comprehensive understanding and deep knowledge of and constructed a structured diagram illustrating the five distinct types of broadband internet connections.
- Regularly engaged with a daily average of 30 clients to troubleshoot and resolve network-related issues, demonstrating adept troubleshooting skills.
- Demonstrated exceptional enthusiasm and proficiency in the field, achieving a promotion from L1 network engineer to L2 network engineer within six months of joining.
Technical Support ( Bell Canada )
SITEL
11.2019 - 03.2021
- Delivered proficient 2nd and 3rd level technical support and troubleshooting services to both internal and external clients.
- Assisted customers in identifying and resolving product issues, providing timely and effective technical support.
- Addressed customer technical support inquiries and complaints via phone and email, ensuring real-time solutions and proactively anticipating future product concerns.
- Conducted essential technical support functions and facilitated product training sessions for customers.
- Efficiently managed call flow to address the technical support needs of customers, optimizing responsiveness.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues in a timely manner.
- Conducted thorough research on products and issue resolution tactics to effectively address customer concerns.
- Monitored operational systems and promptly troubleshooted errors to maintain seamless functionality.
- Handled an average of 30 inbound calls per day, effectively managing user requests related to product pricing and specifications.
Education
Bachelor of Engineering - Full Stack Java Development/AI On Cloud Computing
IIT ROORKIE
Online Course 05.2022 - 11.2023
Bachelor of Engineering - Civil Engineering
Dhanalakshmi College of Engineering
Chennai 08.2015 - 06.2019
Skills
Modifying domain DNS and propagation
Additional Information
In September 2023, I successfully concluded comprehensive training in Java full-stack development and artificial intelligence on cloud computing, augmenting my capabilities as a website developer and advancing my aspiration to become an artificial intelligence engineer. Presently, as I accumulate valuable insights in my role as a Network Engineer at Zoho Corp., specifically within the Zoho Mail domain, I am fervently working on the development of a personal website. This endeavor reflects my passion for delivering top-notch solutions encompassing website development, domain management, and email hosting on a global scale. The anticipated launch of the website is within the next 30 days, awaiting activation to align with my unwavering commitment to pursuing my professional interests.
Software
Email configurations/Integrations/API
AWS/Google cloud platform
IDE's/ Version control
Aurdino
Creating and establishing websites
Designing a website is an integral process that extends beyond its creation to include seamless integration with email services and collaborative tools, along with the incorporation of plugins aimed at optimizing the website's functionality. With over three years of experience in this domain, my overarching vision transcends mere website creation; it encompasses the provision of essential plugins and services, including email functionalities and business development tools such as CRM, Sales Force, automated email systems, and invoicing solutions tailored for business needs. My commitment is to deliver a comprehensive suite of services, encompassing website creation, at an affordable price point, enabling clients to efficiently manage all aspects under a unified platform. Creating a website is incomplete without connecting with email and other collaborative tools and plugins to enhance the potential of the website. After being in this field for more than 3 years, my vision is not just creating website but also providing the necessary plugins and services of email and business development tools like CRM, Sales force, Automated email, invoice for business, etc. I'm looking forward to offering all the services, including creating a website, at an affordable price so that the client can manage everything under one roof.
Timeline
Network Engineer - ( Zoho Mail )
Zoho Corporation
12.2022 - Current
Bachelor of Engineering - Full Stack Java Development/AI On Cloud Computing
IIT ROORKIE
05.2022 - 11.2023
Networking Engineer - ( Telstra Broadband - AUS )
Tech Mahindra
09.2021 - 12.2022
Technical Support ( Bell Canada )
SITEL
11.2019 - 03.2021
Bachelor of Engineering - Civil Engineering
Dhanalakshmi College of Engineering
08.2015 - 06.2019
Similar Profiles
Ashwin KumarAshwin Kumar
Member of Technical Staff at Zoho Corporation | ZOHO CRMMember of Technical Staff at Zoho Corporation | ZOHO CRM
Gowtham RamasamyGowtham Ramasamy
Senior Technical Consultant at Zoho CorporationSenior Technical Consultant at Zoho Corporation
Mohamed Rasheed KMohamed Rasheed K
Member of Technical Staff at Zoho CorporationMember of Technical Staff at Zoho Corporation