Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Ganeshbalan S

Iyyappanthangal

Summary

Result-driven and technically skilled Customer Support professional with years of experience in troubleshooting complex network problems, application issues, and managing incident resolutions. Proven track record of providing L1/L2 support to international clients, ensuring high customer satisfaction and strict SLA compliance. Possesses strong foundational knowledge of core networking concepts and technical troubleshooting. Ready to leverage expertise to contribute effectively in my new role.

Overview

10
10
years of professional experience

Work History

Senior Technician

Foundever CRM India Private Limited
Chennai
03.2021 - Current
  • Provide technical support for AVG/Avast Antivirus programs and network support for WOW(Wide-open West), actively troubleshooting end-user network connectivity, application errors, and configuration problems.
  • Guide customers step-by-step through technical solutions, ensuring comprehensive customer satisfaction and adhering to service-level agreements.
  • Resolve complex customer queries via email and chat with a focus on incident management and first-contact resolution.

Senior Consultant

Sutherland Global Services
Chennai
06.2016 - 12.2020
  • Delivered high-quality technical and customer support live chat and email services for International Amazon customers.
  • Managed and resolved a wide range of inquiries and complex technical issues, including product information, account management, and retail platform troubleshooting.

Education

Master of Computer Applications (MCA) -

Rajalakshmi Engineering College
Chennai, India
05-2017

Bachelor of Science (B.Sc.) -

Alpha Arts and Science College
Chennai, India
10-2015

Skills

  • Troubleshooting Skills
  • Network Troubleshooting
  • Customer Handling
  • Remote Support
  • Problem Solving
  • Multi-channel Communication (Chat & Email)

Interests

  • Cricket
  • Football

Timeline

Senior Technician

Foundever CRM India Private Limited
03.2021 - Current

Senior Consultant

Sutherland Global Services
06.2016 - 12.2020

Master of Computer Applications (MCA) -

Rajalakshmi Engineering College

Bachelor of Science (B.Sc.) -

Alpha Arts and Science College
Ganeshbalan S