Ganesh CM
Assistant Manager
Bengaluru Krpuram Devasandra
Summary
Dynamic Assistant Manager with a proven track record at McDonald's Restaurant, excelling in operations management and team leadership. Enhanced customer satisfaction through effective complaint resolution and fostered a collaborative environment. Skilled in cost reduction and employee performance evaluations, driving team efficiency and service excellence.
Overview
6
6
years of professional experience
5
5
Languages
Work History
Assistant Manager
McDonald's Restaurant
07.2019 - 02.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Senior Steward
Pepsi Bluo
10.2017 - 03.2019
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Mentored junior stewards, providing guidance on best practices and fostering a strong team dynamic for consistent service excellence.
- Provided personalized service to VIP guests, anticipating their needs and exceeding expectations for memorable events.
- Enhanced team efficiency by implementing streamlined procedures for inventory management and service execution.
Education
Bachelor of Arts - B.Com Financial Accounting
Dr.Ambedkar First Grade College
Bengaluru, India 05.2001 -
Skills
Operations management
Team leadership
Employee performance evaluations
Cost reduction
Team motivation
Task delegation
Decision-making
Customer relations
Team building
Swimming
A great physical workout that builds endurance
Timeline
Assistant Manager
McDonald's Restaurant
07.2019 - 02.2024
Senior Steward
Pepsi Bluo
10.2017 - 03.2019
Bachelor of Arts - B.Com Financial Accounting
Dr.Ambedkar First Grade College
05.2001 -