GANESH DEVRAM TUPE

*Manage relationships with outsourced debt collection agencies.
*Develop and implement collection strategies to optimize performance and drive growth.
*Monitor and analyze agency performance against targets and goals.
*Identify trends and opportunities for improvement in the collections process.
*Develop strategies for improving collection rates and reducing write-offs.
*Ensure compliance with relevant laws, regulations, and industry standards.
*Prepare regular reports on collections activities and performance.
*Manage a team of collection agents or supervisors.
*Provide guidance, training, and support to team members.
*Communicate effectively with customers and stakeholders.

Lead and manage a team of collection agents.
Set and monitor performance targets for the team.
Provide training, support, and guidance to team members.
Ensure compliance with company policies and regulatory requirements.
Handle escalated customer issues and resolve in a timely manner.
Analyze collection data to identify areas for improvement.
Develop and implement strategies to improve collection efficiency.
Prepare and present regular reports on team performance.

*Contact debtors via phone to discuss overdue payments.
*Negotiate repayment plans and terms to facilitate debt recovery.
*Maintain accurate records of all communications and agreements.
*Follow up on payment commitments and update the status of outstanding debts.
*Ensure compliance with legal regulations and company policies.
*Provide customers with information and support to help them resolve their debts.
*Collaborate with other departments to address disputes and discrepancies.

Making calls to potential customers
Explaining company services and products
Maintaining daily call records
Submitting daily progress reports

*Client Visits: Conducting on-site visits to collect outstanding payments, negotiate payment plans, and resolve collection issues.
*Documentation: Maintaining accurate records of all collection activities and interactions with clients.
*Relationship Building: Building positive relationships with debtors and offering solutions to address their concerns.
*Reporting: Preparing regular status reports for management on collection progress and challenges.
*Compliance: Ensuring compliance with debt collection laws and regulations.
*Negotiation: Negotiating settlements and payment plans with debtors.
*Training: May conduct training sessions for internal teams on collection procedures and best practices.