M GANESHHAN

A highly organized Office Administrator with 5 years of experience in document management, KYC analysis and reporting. Demonstrated expertise in reviewing and correcting documents according to internal and external submission guidelines. Skilled in updating spreadsheets and databases to track, analyse and report on performance and sales data.

• Renewal Contest and Rewarded with incentive for Quarterly Basis
• Got Yellow rating with satisfactory status in continuous monitoring sturatory Audit (CMS)
• Awarded ultimate contributor employee for the quality of service through customer retention

• Administer and maintain daily front office operations, including greeting client, responding to phone calls and performing billing tasks.
• Communicated with multiple departments and commitment to providing unsurpassed service to customers.
• Carrying out entire gamut of activites pertaining to the policy servicing section, all servicing related aspects including underwriting for revival of policies, assignments, underwriting, customer services
• Accountable for resolving customer issues/queries, providing first time resolution, handling escalated issues and maintaining highest standards of customer service
• Responsible for Audit and Compliances and Business process management system for the sales team by proper business retention forecasting.
• Answerable to Customer complaints and suggesting solutions through discussion with service heads reporting to the Branch Service Manager for operations and business retention.
• Handling Branch petty cash and Expenses management process, vendor payments and adherence to banking & cash management process
• Handling medical claims, death claims, maturity claims and survival benefit claims
• Conducting the HR related tasks such as new joining & exit formalities and maintaining branch attendance in online and offline (Manual) form
• Responsible for renewal premium collection and maintaining persistency, focusing on the monthly renewal persistency target to achieve 100%
• Handling over the monthly renewal data's to Sales team and advisor's(agents) for their follow-up and gets feedback for each and every case
• Managing Operations at the branch, new business application processing, customer service and service recovery, ensuring adherence to documented processes, procedures and controls
• Involved in WIP management & management of TAT for business process and handling discrepancy management to have 100% accuracy in operational processing
• Responsible for Advisor (Agents) contracting, ensuring training of Advisors(Agents) and office staff for any new process & procedures
• Responsible for administration of the branch and coordinating with medical departments for empanelment for medicals & follow up on medical reports for requirements.

• Father's Name: S. Marshal ditto
• Date of Birth: 14/02/92
• Gender: Male
• Marital Status: Married

• Self motivated, punctual and passionate
• Positive attitude
• Commitment towards Teamwork
• Readiness to learn entire functions in the work system
• Basic understanding of organizational process, Strategic thinking and planning abilities
• Problem-solving abilities
• Time management
• Attention to detail

• Participated in International conference held at SASTRA University, Thanjavur.
• Participated in state level symposium held at Bishop Heber college, Trichy
• Summer Internship on the topic "Shree investments pvt ltd" in Trichy.
• Academic project on "A Study on attitude and opinion of pilgrims towards pilgrimage tourism in Trichy".