Ganesh KP Rao
Operations Team Leader
Bengaluru,India
Summary
Demonstrated success in supervising, motivating and mentoring team members to achieve demanding operational objectives under tight deadlines. History of streamlining operations, analytical problem-solver and successful at taking on routine and complex business challenges with resourceful and creative approach.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
Work History
Operations Team Leader
J P Morgan Chase
Banglore, Karnataka
04.2016 - Current
- Implemented Robotics opportunities on recon packet activity resulting in 10 FTE save
- Increased overall quality and productivity of team by revamping activities and performing RCA on various products
- Motivated and trained employees to maximize team productivity
- Enhanced operational performance and reduced FTE cost by moving excess staff to high volume queues
- Ensuring KPI and KRI are met and are updated into OMI (Online Metric Tool)
- Support/Conduct periodic audit trails and part of internal Audit Team - Provocatively identified process gaps and closed with compliance approval
- Preparation of scorecard and progresses are discussed in monthly one on one discussion
Operations Analyst
J P Morgan Chase
Bangalore, Karnataka
04.2012 - 03.2016
- Generated weekly quality reports of findings to help management to showcase team progress
- Successfully implemented Desktop to VDI version for entire LOB of 172 workstations by coordinating with tech team
- Performing daily review on Loans In Process and Payments in Process GL account
- Providing refresher session to bridge knowledge gap and training new joiners on various products
- Successfully migrated Loans sub products from Fort Worth site to Bengaluru
- Involved in weekly calls with multiple sites to discuss on aged entries of account
Reconciliation Specialist
J P Morgan Chase
Bangalore, Karnataka
06.2007 - 03.2012
- Handled Auto, Home, Private Client Services and Business loans payments and provided information regarding outstanding balances
- Performing reconciliation on Loans and Payment GL's for various products
- Responded to branch concerns and questions on daily basis
- Revamped Loan and Payment activities from 49 queues to 4 resulting in save time of 4 FTE's
- Monitored outstanding aged entries of Loans and Payments GL. Effectively escalated to clearing partners to resolve with in set standards
Transactions Processing Officer
MPhasis India Pvt Ltd
Bangalore, Karnataka
12.2005 - 05.2007
- Converted scanned images of individual insurance policy data to electronic version
- Part of India QC team, performed review work on policy data for accuracy
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting of volumes processed.
- Identified hand written issues, analyzed information and provided solutions to problems
Education
Bachelor of Commerce - Accounts
BMS Degree College
Konanur 01.2001 - 03.2004
Skills
Audit Ready Self Inspector
Robotic Process Automation Coordinator
Process Improvement Consultant
UAT Application Tester
Recognitions
- Most Prestigious Impact Award winner
- Best Team of the year
- Best Team lead for the Quarter
Timeline
Operations Team Leader
J P Morgan Chase
04.2016 - Current
Operations Analyst
J P Morgan Chase
04.2012 - 03.2016
Reconciliation Specialist
J P Morgan Chase
06.2007 - 03.2012
Transactions Processing Officer
MPhasis India Pvt Ltd
12.2005 - 05.2007
Bachelor of Commerce - Accounts
BMS Degree College
01.2001 - 03.2004