Ganesh Kumar Shanmugam

• Develop a test concept and strategy aligned with quality goals, outlining test activities, responsibilities, stages, methods, and case design.
• Define requirements and manage the setup of the technical test environment, including test data management and test tool selection.
• Review project deliverables, including the test concept, test cases, scripts, documentation, reporting, and error handling.
• Oversee and control the quality and results of the test process.
• Provide guidance and coaching by establishing documentation policies and conventions.
• Coordinate and manage all testing activities, including test data preparation.
• Plan for the automation of regression tests.
• Collaborate with various cross-functional modules to ensure alignment with the release test plan and cycle.
• Organize daily defect triage meetings with business and IT teams to facilitate effective issue resolution.
• Manage the QA Dashboard for all releases, presenting key execution and defect metrics to the Project Management team.

Key Accomplishments:

• Took charge of over 100 unorganized and untested business reports (SAP, WEBI, Excel). Successfully streamlined the reports through numerous meetings with different workstreams and business units, creating a comprehensive report testing plan for go-live. Received commendation from the AIG Test Director for this initiative.

• I commenced my journey with ADM as a Test Lead for the 1ADM project, where I assumed the responsibility of managing the 2 Process Areas (Production Planning, Staging & Execution | Quality Management process areas) for two ADM production plants located in Eppelhiem and Berlin - Germany
• As a Test Lead, my core duties encompassed orchestrating Product Integration Testing & Business Simulation Testing (UAT) in conjunction with developing the overall Test Plan, Test Suites, and driving Test Execution.
• Recognizing my prompt and exemplary performance, I was afforded the opportunity to drive the business simulation testing phase(UAT), necessitating travel to the ADM production plants in Germany.
• I meticulously scheduled and chaired daily Scrum meetings for both plant locations (Eppelhiem & Berlin), ensuring participation from Business Users, Release Process Leads, Business & ATCI Leadership, and Plant leads, all of whom were integral to the overall success of the Business Simulation Testing phase.
• Established daily meetings with essential teams for test case reviews, transferred all test cases to Azure DevOps, and conducted training sessions for business power users.
• In my capacity as a Test Lead, I held the responsibility of maintaining meticulous oversight over all aspects, including bug counts, test execution percentages, and Azure Dashboards, throughout the entire testing phase.
• I proactively identified obstacles, hindrances, showstoppers, and challenges, taking immediate action to resolve them in alignment with TCOE standard guidelines.
• I served as the representative in daily meetings involving both business and organizational leadership, participated in weekly steerco meetings, and contributed to all other spontaneous floor meetings as needed.
• In addition to my primary role in the assigned process area, I assumed additional responsibilities that encompassed bug management and engaging with key business users from other areas such as Inbound, Outbound, TM, and R2R.

Key Accomplishments:

• I spearheaded the first Process Area within the three major sites (Eppelhiem) to successfully complete Business Simulation Testing, achieving a remarkable 100% Suite Completion rate with no outstanding P1 or S1 bugs.
• My implementation of dedicated Teams Forums, channels, Focused groups, and SWAT sessions significantly contributed to the success of business user testing for the 1ADM program.
• I organized a Site Visit, accompanied by a small crew and Super User, which received accolades from both the business and ATCI leadership.
• I garnered positive feedback in a short span from the TCOE Head, testing leadership, and 1ADM business leaders.

• Orchestrated and managed all testing phases (SIT, UAT, and Cross-Functional Testing) from project inception to delivery, demonstrating my ability to handle complex testing scenarios independently
• Undertook the Test Manager role for the GTS project and played a crucial role in creating functional test cases for both SIT and UAT, ensuring the successful execution of all testing phases
• Collaborated with other program teams, including SD and MM, to identify integration touchpoints and designed comprehensive test cases for both SIT and UAT, streamlining the testing process
• Led Daily Scrums and Scrum of Scrums with other program teams, facilitating effective communication and coordination across multiple stakeholders
• Initiated daily meetings with APAC teams, actively involving business users, to create UAT test cases, ensuring a well-structured and thorough testing process
• Maintained a commitment to timely and precise reporting, consistently highlighting risks and presenting well- defined mitigation plans to both business and Accenture leadership
• Introduced Microsoft Azure DevOps into the GTS Project, enhancing the efficiency of testing activities across all rollout waves
• Achieved successful Go Live for GTS solution implementation in APAC countries (China, HK, JP, TW, KR), showcasing my ability to deliver high-quality results
• Took on responsibilities for Induction KTs, Training sessions, and Handover to WIPRO for future FLASH Waves, showcasing my dedication to knowledge transfer and continuity
• Received recognition and accolades for various contributions and innovations, including delivering the GTS Testing Success Story during the Monthly Showcase Platform and creating an automated tool using CHATGPT

Key Accomplishments:

• GTS Testing Success Story: Presented the GTS Testing Success Story at the Monthly Showcase Platform, earning accolades from Portfolio Leader, a prominent figure in Accenture leadership
• This presentation showcased Accenture's creation and delivery of the User Acceptance Testing Suite for APAC & FLASH businesses
• Automated Tool Development: Pioneered the development of an automated tool using CHATGPT and shared insights by posting a forum in Yammer
• This tool was a testament to innovation and leveraged Python for its implementation
• APEX Award Recipient: Received the prestigious APEX AWARD for outstanding achievements in the second half of FY22, highlighting consistent excellence in performance.

• For ADIDAS, a prominent US client, operating within an Agile Scrum framework
• Conducted meticulous testing of API functionalities using POSTMAN and integrated automation through Rest Assured
• Comprehended complex business requisites, enabling precise task estimations and meticulous Test Case execution
• Proficiently created testing artifacts, including Test Scenarios, Test Cases, Defect Reports, and comprehensive Test Summary Reports
• Provided guidance and mentorship to a team of direct reports, facilitating goal attainment, targeted training initiatives, and issue resolution

Key Accomplishments:

• Exceptional Coordination Skills: Demonstrated exceptional coordination skills as a seasoned QA professional
• Key Contributor to Wishlist Project Success: Made significant contributions to the successful delivery of Wishlist projects, playing a pivotal role within the Basket team
• Go-To Resource for Complex Testing: Recognized as a dependable resource frequently sought after for testing complex scenarios due to deep domain knowledge
• Expertise in Manual and Automation Testing: Showcased expertise in manual testing and initiated automation tasks, enhancing testing capabilities
• Effective Communication and Rapport Building: Leveraged effective communication and rapport-building skills to enhance the overall team dynamic, fostering collaboration with client team members
• Mentorship and Knowledge Sharing: Actively participated in onboarding new team members and provided valuable input by reviewing test cases authored by fellow QA professionals, contributing to knowledge sharing and team growth
• Awarded - Lead with Excellence by North America Portfolio Leader

• Led a 40+ member QA team, overseeing Functional, Automation, and Performance Testers, ensuring overall application quality
• Prioritized team member development through goal-setting and feedback discussions
• Collaborated with clients and business analysts to understand project requirements and create plans
• Managed test initiation, closure, and implemented industry best practices for project delivery
• Coordinated test execution across workstreams, maintained governance frameworks, and stakeholder relationships
• Acted as the representative in daily meetings with business and organizational leadership
• Demonstrated strong leadership in QA, ensuring quality standards and best practices
• Managed and mitigated testing-related risks, optimized testing resources, and controlled budgets
• Implemented comprehensive test automation and defect management strategies
• Fostered collaborative client relationships, aligned testing with business goals, and promoted continuous improvement within the QA team

Key Accomplishments:

• Led Agile training for the entire project team, ensuring alignment with Agile methodologies
• Developed a comprehensive test strategy, outlining responsibilities for Functional Testing, Insprint Automation, and Integration (N+1) teams
• Implemented best practices for monitoring Daily System Health and Webservices using automation
• Provided coaching to Scrum teams, enabling the adoption of methodologies for rapid and reliable product delivery
• Monitored project progress, provided timely feedback, and fostered a culture of agility and continuous learning within the teams
• Bagged 2 awards:
• Sapphire-Empowerment
• Amber Award – Eminent Driving Force

• Managed a diverse testing team comprising Functional, Automation, and Performance Testers for the Order Management program, overseeing 32 QA analysts and taking full ownership of application Quality
• Conducted quarterly Goal setting and feedback discussions, fostering professional development for all team members
• Played a strategic role in planning Functional and System Testing phases, initiating Service Automation for 9 Business Unit & Service Offering combinations, resulting in accelerated testing completion
• Leveraged extensive experience to collaborate effectively with stakeholders, ensuring the project's high- quality delivery
• Assumed an additional role as Scrum Master, conducting daily and monthly scrum meetings, along with Scrum of scrums
• Coached Scrum teams to implement methodologies for the rapid and reliable delivery of business products
• Continuously monitored project progress and provided timely feedback, fostering a culture of agility and continuous learning within the teams

Key Accomplishments:

• Automation Acceleration: Initiated Service Automation for 9 Business Unit & Service Offering combinations, expediting testing completion
• Agile Implementation: Successfully facilitated Agile training for the testing team, ensuring alignment with Agile principles
• Efficiency Enhancement: Implemented automated Test design using the in-house tool ADPART, enhancing efficiency
• Scrum Mastery: Played an additional role as Scrum Master, conducting daily and monthly scrum meetings and coaching Scrum teams for rapid and reliable product delivery
• Promoting Agile Culture: Fostered a culture of agility and continuous learning within the teams by monitoring project progress and providing timely feedback
• Bagged 2 Awards
• QEnA Pride– Delivery – Quarterly Award
• QEnA Maestro– Annual Award

• Analyzed project requirements and business functionalities, providing estimates and plans for all project phases
• Collaborated in Requirement Discussions with clients and Cognizant Business Analysts to ensure alignment on business understanding and features
• Led Test Initiation activities, including Test Plan and Test Strategy development, and managed Test closure activities
• Conducted feasibility studies to identify suitable automation tools, methodologies, and frameworks to meet client requirements
• Assisted in setting up various automation approaches, such as Hybrid, Keyword, Data, and Test Driven, utilizing Java, JavaScript, and TypeScript programming best practices
• Implemented Continuous Integration (CI) and Continuous Deployment (CD) using Azure DevOps (VSTS)
• Guided the Automation team in identifying test cases for automation and coordinated Smoke and Regression suite execution with Selenium
• Analyzed production issues reported by customers, determined their validity, and assisted customers in understanding rule configuration and data setup activities in the system
• Collaborated with External application POCS for issue resolution and data requirements
• Conducted demos for the Project Management team and Automation teams to enhance their understanding of the application under test
• Coordinated Daily Defect Triage meetings with Business and IT teams, ensuring efficient issue resolution
• Owned and managed the QA Dashboard for all releases, presenting crucial Execution and Defect Metrics to the Project Management team

Key Accomplishments:

• Successfully implemented automation methodologies, enhancing testing efficiency and coverage
• Introduced Continuous Integration and Continuous Deployment practices, streamlining the development and deployment process
• Played a pivotal role in analyzing and resolving production issues, ensuring optimal system performance
• Conducted effective demos to enhance the understanding of the application under test among various teams
• Managed the QA Dashboard, providing key metrics that facilitated informed decision-making for the Project Management team
• Awarded, Smile of the Week – Team Award

• Acted as the single point of contact for various modules, leading Requirement Analysis, Test Scenario creation, Test Design, and Test Execution.
• Assumed primary responsibility for comprehensive Test Data setup for Shipment Processing, ensuring data accuracy and completeness.
• Participated in defect Triage meetings, collaborating with cross-functional teams to prioritize and track defect resolutions.
• Took ownership of End-to-End testing, including Integration components, ensuring seamless functionality.
• Specialized in analysing and validating EDI formats integral to the customer's business model, including EDI 204, 990, 214, 210, 211, and 856.
• Configured Tariffs and Master Data for Load Building and Processing, overseeing Shipment/Shipment information reception for E2E processing.
• Managed Freight Moves, encompassing Inbound, Outbound, Trips, Sweeps, Backhaul, and more.
• Held the module owner role for Processing built Loads, including EDI processing (Tendering, Status Update, Voucher creation, and Freight bill matching) and Shipping/Delivery, in addition to Finance processing (Freight accruals, etc.)

Key Accomplishments:

• Demonstrated expertise in EDI formats, ensuring seamless handling of crucial business data.

• Successfully managed the setup of complex Tariffs and Master Data, contributing to efficient Load Building and Processing.

• Led comprehensive Freight Moves handling, ensuring the smooth movement of goods across various scenarios.

• Assumed module ownership for Load Processing, including critical EDI processing and Finance-related activities, optimizing efficiency and accuracy.

• Awarded Going the Extra Mile

• Acted as the single point of contact for various modules, leading Requirement Analysis, Test Scenario creation, Test Design, and Test Execution
• Assumed primary responsibility for comprehensive Test Data setup for Shipment Processing, ensuring data accuracy and completeness
• Participated in defect Triage meetings, collaborating with cross-functional teams to prioritize and track defect resolutions
• Took ownership of End-to-End testing, including Integration components, ensuring seamless functionality
• Specialized in analyzing and validating EDI formats integral to the customer's business model, including EDI 204, 990, 214, 210, 211, and 856
• Configured Tariffs and Master Data for Load Building and Processing, overseeing Shipment/Shipment information reception for E2E processing
• Managed Freight Moves, encompassing Inbound, Outbound, Trips, Sweeps, Backhaul, and more
• Held the module owner role for Processing built Loads, including EDI processing (Tendering, Status Update, Voucher creation, and Freight bill matching) and Shipping/Delivery, in addition to Finance processing (Freight accruals, etc.)

Key Accomplishments:

• Demonstrated expertise in EDI formats, ensuring seamless handling of crucial business data
• Successfully managed the setup of complex Tariffs and Master Data, contributing to efficient Load Building and Processing
• Led comprehensive Freight Moves handling, ensuring the smooth movement of goods across various scenarios
• Assumed module ownership for Load Processing, including critical EDI processing and Finance-related activities, optimizing efficiency and accuracy.

• Designed comprehensive test cases and executed testing activities for assigned tracks, encompassing System Testing, Integration Testing, and Device Testing
• Established and maintained the MSLZ (Module, Side, Level & Zone) in the Quality Assurance module, ensuring the successful validation of end-to-end processes
• Conducted regular audits, including weekly and monthly assessments, to verify inventory accuracy and compliance
• Contributed to order creation processes by synchronizing inventory with the global stock and generating corresponding movements
• Orchestrated activities within the Order Filling module, involving RF Picking, Case Pick, and Pallet Pull operations leading to shipment preparation
• Oversaw the scanning of item labels into containers and the efficient movement of items from the Distribution Center
• Prepared Requirement Traceability Matrix (RTM) artifacts, implementing best practices for streamlined testing processes

Key Accomplishments:

• Proficiently designed test cases and executed tests across various testing phases, ensuring robust quality assurance
• Demonstrated expertise in maintaining MSLZ configurations, enabling smooth Quality Assurance processes
• Successfully conducted regular audits to uphold inventory accuracy, contributing to operational efficiency
• Played a crucial role in ensuring seamless order creation processes by synchronizing global inventory and related movements
• Effectively managed activities within the Order Filling module, optimizing the shipping process
• Implemented efficient scanning procedures for item labels and ensured the timely movement of items within the Distribution Centre
• Developed Requirement Traceability Matrix (RTM) artifacts, fostering effective requirement management and traceability
• Awarded INSPIRE – Above and Beyond