Ganesh Patil

• Delivery Management
• Project Management
• Operations Management : SLA tracking and improvements
• People Management
• Recruitment & Hiring
• SOW ( Statement of Work) Draft & Reviews
• CCN ( Contractual Change Note) process Management
• New application onboarding & Effort estimation for FP and T&M engagements
• Transition & Transformation Management
• Change Management
• Customer Relationship Management
• IT and Business Stakeholder Management
• Crisis and Major Incident Management
• TEC Area Risk Management
• Problem Management
• Incident Management
• Governance of Learning and Development of new joiners
• Internal and external Audits
• CSS ( Customer Satisfaction Survey ) and CSI

( Customer Satisfaction Index) tracking and Improvement

• Implementing Governance and controls to improve CSI
• Implementation of compliance and various governance controls for project towers and BU
• Weekly / Monthly Reporting to internal and external stakeholders

Responsibilities Executed :

• Enhanced team performance by providing regular feedback, coaching, and training opportunities.
• Managed resources effectively to avoid unnecessary delivery delays.
• Mentored junior team members to develop their skills and advance within the organization.
• Facilitated cross-functional meetings to address challenges, share best practices, and strategize plans for future growth.
• Reduced customer complaints by implementing proactive communication strategies with clients.
• Implemented risk mitigation strategies to minimize potential disruptions caused by unforeseen events or issues.
• Improved delivery efficiency and productivity by optimizing workload , bringing synergies through improved documentation , SOPs , Trainings and manual workload elimination through automation and permanent fixes to recurrent issues
• Acted as a liaison between the delivery team and upper management, effectively communicating concerns and suggestions for improvements.
• Championed a customer-centric approach, consistently seeking feedback from clients to make improvements and enhance the overall delivery experience.
• Coordinated efforts across multiple teams during peak periods or special events to optimize staffing levels while meeting customer demand especially during key production releases and BCM events .
• Managed relationships with key stakeholders to ensure smooth project deliveries and overall satisfaction.
• Coordinated delivery of contracted solutions at program level and in full accordance with outlined cost, scheduling and quality terms.
• Conducted regular review meetings to assess project status and adjust plans accordingly, ensuring alignment with client expectations.
• Achieved significant reduction in project costs by optimizing resource allocation and workflows.
• Enhanced team productivity by establishing clear delivery timelines and milestones.

Client : Barclays UK

Location : Pune, Tokyo, Singapore, London, US

Company : BTCI ( Barclays Technology Centre India)

Project : AMSC Support

Role : L2 Production Support Analyst

Technologies : Autosys CLI 4.5, Service Now, Unix , Linux , Windows, putty , MS SQL server Management Studio : Versions used : 2005/2008/2012/2019. SSRS ( SQL Server Reporting Service, TOAD , Cyberark,

Responsibilities :

Major Incident Management

Problem Management

Change Management

SLA and OLA tracking and improvements for upstream and downstream feed delivery

Defect logging in JIRA

Release management

Weekend maintenance activities , server reboots , application recycle activities , patching ,etc

Reviewing documentation , KB articles and wiki pages to make sure they are up to date

Knowledge sharing with junior team members for SME building

Client : HSBC UK

Location : Pune

Company : Capgemini Pune

Technologies : Oracle 10g/11i, Unix , Linux , windows , Control M , shell scripts, Lotus Notes, Quality center , Oracle SQL developer , telnet Techia client, Exceed,etc

Project : GSD Level II Support

Role : Consultant

Responsibilities :

Incident management

Change Management

Problem Management

Defect logging and bug fixing

Major incident management

Application health checks

Release Management

Creating project plans for application recycle activities

TSS Onboarding Application Support for JP Morgan Chase :

Technologies : Unix , linux , Oracle 10g/11i, Control-M , shell scripts, Peregrine , Quality Center, SQL Navigator , putty,etc

Responsibilities :

L2 Production support ( 24*5) :

Writing shell scripts to automate daily wellness checks

Daily system health checks , defect logging in QC,

co-ordination of defect fixes with various support groups

Application maintenance and outage handling

Troubleshooting failures/issues by referring to underlying logs and scripts

Conducting project specific KT sessions to new joiners in Team

Conducting internal weekly/monthly meetings to resolve technical and personal issues

Client : Morgan Stanley

Location : Pune

Project : WISE ( Warehouse Integration for System Enterprise)

Technologies : Unix , linux , Autosys , Shell scripting , Falcon client ,etc

Responsibilities :

Incident Management

Change Management

Performance Tuning and Troubleshooting of database related issues

Creating and updating stored procs in sybase ASE 12.5 as per client requirements

Autosys and Infra alerts Monitoring and implementing fixes

Defect logging and bug fixes and helping junior members in team in resolution of issues

Client Name : National Grid / Transco

Compnay : Zensar Technologies Ltd.

Location : Pune and UK

Project Name : EMW ( Emergency Metering Works) Support

Technologies : Oracle D2K forms and reports , SQLPlus Oracle 10g/11i , Unix ( Sun SOlaris ) and Windows and Linux

Role : Production Support Executive

Responsibilities :

Incident Management

Change Management

Problem Management

Application and system Infra health monitoring

co-ordination with Dev and other infra team to identify RC for recurrent issues and apply permanent fixes

Shift rota management

Shift lead activities