Ganesh Chandra Verma
System Engineer
Bengaluru
Summary
Experienced Technical Support Engineer with over 3 years of proven experience in assisting clients to ensure seamless operations. Possessing extensive expertise in software systems and IT infrastructure, adept at swiftly and efficiently resolving downtime issues and seamlessly integrating new hardware and components. Recognized for rapid troubleshooting and effective resolution of technical challenges, consistently delivering optimal solutions to enhance overall system performance.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
Work History
Technical Support Engineer
S.M.S. Group
12.2017 - 04.2020
- Assisted and led in providing scrum, project, and program management oversight
- Provided strong status reporting and managed expectations
- Monitored project/program activities and ensured general project organization
- Raised and managed project/program impediments
- Assisted cross-functional communications and alignment
- Ensured appropriate representation of dependencies in the backlog
- Provided regular visibility on corporate governance project dependencies
- Prepared analysis using benchmark data obtained through internal and external databases
- Supported standard project management and Agile methodologies
Education
Bachelor of Technology - Electrical and Electronics Engineering
B.B.S. Institute of Engineering And Technology
Prayagraj, India 05.2013 - 08.2017
Skills
- Dependency Management
- Business Requirements Documentation
- IT Infra & Service Management (ITSM)
- Program Management
- Cross-functional Communication
- Data Analysis
Certification
Computer Software Management, University of Allahabad
Reading Books, Sports, Writing
I like to explore new books and write creative ideas.
Timeline
Technical Support Engineer
S.M.S. Group
12.2017 - 04.2020
Bachelor of Technology - Electrical and Electronics Engineering
B.B.S. Institute of Engineering And Technology
05.2013 - 08.2017
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