Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Accomplishments
Timeline
Work Preference
Work Availability
Languages
Quote
Websites
Software
Interests
Generic
Ganesh Vishwanadh Elturi
Open To Work

Ganesh Vishwanadh Elturi

Assistant Manager - Operations
Hyderabad,TG

Summary

Dynamic Project Manager with a proven track record at Teleperformance India, excelling in operations management and leadership. Spearheaded initiatives achieving 99% SLA compliance while enhancing AI model accuracy. Adept in stakeholder engagement and analytical problem-solving, driving efficiency and quality across cross-functional teams.

Overview

1
1
Certification
10
10
years of professional experience

Work History

Project Manager, PMO

Teleperformance India Pvt Ltd | Client - Google
Hyderabad, IN
05.2025 - Current
  • Designed and executed end-to-end operational workflows and SOPs for team of 100+ technical contributors, maintaining 99%+ SLA compliance rate against strict 24-hour turnaround time.
  • Led specialized team in adversarial testing and model evaluation, identifying critical loss patterns, vulnerabilities, and edge cases to directly improve AI model alignment and accuracy.
  • Spearheaded architecture of multi-tier quality assurance rubrics and KPI frameworks, establishing rigorous performance baselines that successfully mitigated data delivery error rates.
  • Partnered with external vendors to architect scalable talent pipeline, managing end-to-end resource lifecycle, capacity planning, and onboarding workflows to significantly reduce time-to-hire.
  • Governed program financials and compliance by auditing internal billable hours and cross-verifying complex vendor invoices to guarantee 100% billing accuracy for corporate finance payouts.
  • Established data-driven performance frameworks to track team KPIs, systematically identifying and de-boarding bottom-quarter (BQ) performers to maintain top-tier operational capability.
  • Formulated comprehensive project documentation and records to proactively manage risk assessment processes and eliminate bottlenecks early in delivery cycles.

Product Scrum Master

Teleperformance India Pvt Ltd | Client : Google
Hyderabad, IN
05.2023 - 05.2025
  • Facilitated core Scrum ceremonies for cross-functional teams, resulting in 15% increase in sprint predictability over 6 months through rigorous backlog refinement.
  • Identified and eliminated cross-team technical dependencies, reducing average story cycle time by 20% and accelerating time-to-market.
  • Coached newly formed engineering team on self-organization, driving 25% increase in velocity within first 4 sprints.
  • Partnered closely with Product Owner to refine chaotic backlog, ensuring 100% of sprint items met Definition of Ready prior to planning.
  • Shielded developers from external scope creep, reducing mid-sprint churn by 30% to stabilize team focus.
  • Implemented automated tracking metrics including Burn down charts and Cumulative Flow Diagrams to provide stakeholders clear transparency into release timelines.
  • Managed operational strategies, workflow optimization, and resource allocation in alignment with senior leadership objectives.
  • Analyzed operational data trends to deliver actionable data-driven insights, keeping attrition low through proactive retention planning.

Project Coordinator | Team Lead

Teleperformance India Pvt Ltd | Client : Google
Hyderabad, IN
05.2022 - 05.2023
  • Partnered directly with Google engineering teams to facilitate end-to-end evaluation pipelines, coordinating delivery of high-quality training datasets used to test and refine Google Bard.
  • Supervised complex model testing workflows, including persona-based simulations, single-sided responses, and Side-by-Side (SxS) comparative evaluations to measure model alignment.
  • Managed rigorous factuality and accuracy audits on model outputs, establishing strict quality control checkpoints to identify hallucinations and verify information integrity.
  • Coordinated specialized coding evaluation streams, overseeing technical subject matter experts as
    they reviewed and benchmarked code-generation capabilities.
  • Collaborated with Product Owners to engineer automated categorization tool for core finance project, translating complex financial guidelines into programmatic rules that automatically bucketed and labeled incoming line items.
  • Monitored daily throughput and operational capacity, ensuring testing queues moved seamlessly through pipeline while maintaining data security benchmarks

Operations Team Leader

Teleperformance India Pvt Ltd
Hyderabad, IN
10.2021 - 05.2022
  • Oversaw team of 120 operations staff members and 6 leads, offering clear guidance to drive production efficiency and strict policy compliance.
  • Built and managed team of 85 coders through strategic training initiatives, task allocation, and structured sprint checkpoint adjustments.
  • Conducted regular performance reviews to enforce delivery deadlines, operational costeffectiveness, and customer satisfaction metrics.

Sr. Pod Lead (Sr. Associate Lead)

Teleperformance India Pvt Ltd
Hyderabad, IN
11.2019 - 10.2021
  • Managed offsite teams consisting of over 300 resources, orchestrating daily task allocations and feedback loops to optimize operational workflow.
  • Implemented specialized operations team to identify key feature requests, simplifying platform workflows and resolving systemic cross-departmental bottlenecks.

Pod Lead (Associate Lead)

Teleperformance India Pvt Ltd | Client : Waymo
Hyderabad, IN
11.2017 - 11.2019
  • Directed team ranging from 15 to 50 analysts across multiple projects within Google driverless car project (Waymo), training ML models to accurately identify automobiles, pedestrians, and traffic signs.
  • Facilitated client visits and compiled detailed operational reports utilizing advanced spreadsheets to deliver trend analyses and data-driven recommendations to program managers.

Analyst

Teleperformance India Pvt Ltd
Hyderabad, IN
05.2016 - 11.2017
  • Executed complex annotation and data tasks for Google driverless project, consistently delivering high-quality training datasets.

Education

Master of Technology - Thermal Engineering

JNTUH College of Engeneering
Hyderabad
10.2015

Bachelor of Technology - Mechanical Engineering

JNTUH College of Engineering
Karimnagar
08.2013

Intermediate - MPC Stream

Narayana Jr. College
Hyderabad
08.2009

Class X -

B.P.D.A.V School
Hyderabad
05.2007

Skills

  • Leadership and decision-making
  • Operations management
  • Performance monitoring
  • Analytical problem-solving
  • Time management
  • Client engagement
  • Spreadsheet proficiency
  • Looker dashboard expertise
  • Artificial intelligence and machine learning
  • Project management
  • Stakeholder engagement
  • Critical thinking
  • Cross-functional collaboration
  • Project development
  • Risk assessment
  • Scrum frameworks
  • Quality assurance
  • Stakeholder communication
  • Problem solving
  • Project lifecycle management

Certification

Certified Scrum Master from the Scrum Alliance.

Personal Information

  • Location : Flat 201, GMRC Metro Prime Apartments, Meerpet, Hyderabad - 500097, Telangana.
  • (Open to Relocation)
  • Contact Number: +91-9492209943 , +91-9966319494
  • Email: ganesh.vishwanadh@gmail.com
  • Nationality: Indian
  • Languages: English (Fluent), Hindi, Telugu

Accomplishments

  • Rajya Puraskar (2007): National Scouts and Guides.
  • TP Star Award - Best Manager (2025): Recognized across the program for exceptional leadership in managing a 100+ member cross-functional team and successfully driving operational delivery.
  • TP Special Recognition (2024): Awarded for partnering with Product Owners to design and implement an automated financial data-bucketing tool, directly improving billing and classification accuracy.
  • TP Spotlight Award (2024): Awarded for seamless cross-functional collaboration with client engineering teams to scale critical AI model evaluation and testing workflows.
  • Pillar of Strength Award (2023): Granted for operational reliability and servant leadership in maintaining top-tier team performance during high-volume project spikes.
  • Employee of the Month (September 2016): Recognized for driving high-quality output and exceptional support within daily operational queues.
  • Activities Lead Organizer, Corporate Sports Annual Day (2024): Planned and executed an end-to-end multi-sport tournament for the organization; designed promotional media, coordinated match fixtures via Canva, and supervised tournament logistics for cricket, badminton, and table tennis.
  • Volunteer, Corporate Annual Day (2023): Assisted the organizing committee in coordinating tournament schedules, court logistics, and participant rotations across indoor and outdoor athletic events

Timeline

Project Manager, PMO

Teleperformance India Pvt Ltd | Client - Google
05.2025 - Current

Product Scrum Master

Teleperformance India Pvt Ltd | Client : Google
05.2023 - 05.2025

Project Coordinator | Team Lead

Teleperformance India Pvt Ltd | Client : Google
05.2022 - 05.2023

Operations Team Leader

Teleperformance India Pvt Ltd
10.2021 - 05.2022

Sr. Pod Lead (Sr. Associate Lead)

Teleperformance India Pvt Ltd
11.2019 - 10.2021

Pod Lead (Associate Lead)

Teleperformance India Pvt Ltd | Client : Waymo
11.2017 - 11.2019

Analyst

Teleperformance India Pvt Ltd
05.2016 - 11.2017

Master of Technology - Thermal Engineering

JNTUH College of Engeneering

Bachelor of Technology - Mechanical Engineering

JNTUH College of Engineering

Intermediate - MPC Stream

Narayana Jr. College

Class X -

B.P.D.A.V School

Work Preference

Work Type

Full Time

Location Preference

On-Site

Important To Me

Career advancementWork-life balancePersonal development programsHealthcare benefitsWork from home option

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

Telugu
Native language
English
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Software

SQL

Python

Looker Dashboard

Power BI

Interests

Reading Romantic Novels

Motorbike Riding

Travelling

Cooking

Ganesh Vishwanadh ElturiAssistant Manager - Operations