Open To Work
Ganesh Vishwanadh Elturi
Assistant Manager - Operations
Hyderabad,TG
Summary
Accomplished operations leader at Teleperformance India Pvt Ltd, driving efficiency through strategic planning and cross-functional collaboration. Expert in operations management and analytical problem-solving, recognized for enhancing productivity by 20%. Proven track record in stakeholder engagement and project development, consistently delivering high-quality results and fostering positive relationships.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager (Operations) - Client : Google
TP India Pvt Ltd
Hyderabad, Telangana
05.2023 - Current
- Led and mentored a high-performing operations team, setting clear performance benchmarks and providing continuous coaching to drive productivity and professional growth.
- Spearheaded recruitment and onboarding initiatives, streamlining the hiring process to build a robust talent pipeline and reduce time-to-fill roles.
- Reduced employee Attrition by analyzing exit interview data to identify attrition triggers, subsequently implementing retention strategies that improved team stability.
- Optimized workflows by identifying bottlenecks and implementing lean process improvements, resulting in a measurable increase in operational efficiency.
- Exceeded Service Level Agreements (SLAs) consistently through proactive monitoring and resource reallocation during peak periods.
- Collaborated with senior leadership on strategic resource allocation and budget planning, ensuring all operational activities remained within fiscal targets while meeting growth objectives.
- Engineered KPI dashboards to track real-time performance, transforming raw data into actionable insights for the executive leadership team.
- Directed data-driven reporting, providing comprehensive analysis on operational trends that informed long-term business strategy and risk mitigation.
- Enhanced cross-functional communication by acting as a primary liaison between departments, resolving complex operational issues and maintaining stakeholder alignment.
- Spearheaded a critical change management initiative by migrating manual performance tracking to a Jira-based project management system; eliminated manual reporting redundancies and improved data accuracy by 90% with zero downtime to operations.
- Directed cross-functional Coding projects, aligning diverse technical and operational teams to deliver ahead of schedule.
Operations Team Leader - Client : Google
Teleperformance India Pvt Ltd
Hyderabad, Telangana
10.2021 - 05.2023
- Directed a multi-tier operations department of 120+ personnel and 6 Team Leads, fostering a culture of high performance, accountability, and professional development.
- Orchestrated a specialized unit of 85 coders, utilizing Agile methodologies and daily Scrum rituals to remove blockers, align task allocation, and ensure continuous delivery.
- Standardized performance management frameworks, conducting rigorous quality audits and feedback loops that consistently met or exceeded organizational benchmarks.
- Engineered and enforced SOPs (Standard Operating Procedures) to ensure 100% compliance with company policies and rigorous production deadlines.
- Owned the operational budget, implementing cost-control measures and resource optimization strategies that enhanced overall cost-effectiveness.
- Architected workflow management systems to monitor real-time production, ensuring all delivery milestones were met without compromising quality standards.
- Served as the primary liaison for external stakeholders, managing expectations and resolving complex escalations to maintain high levels of customer satisfaction.
- Led cross-functional collaborations with internal departments to synchronize operations and ensure a seamless end-to-end service delivery model.
- Identified and executed process improvements that streamlined operational efficiency and identified untapped opportunities for cost reduction.
- Contributed to interviewing process and made new hire recommendations.
Sr. Pod Lead (Sr. Associate Lead)
Teleperformance India Pvt Ltd
Hyderabad, Telangana
11.2019 - 10.2021
- Directed a distributed workforce of 300+ offsite resources, orchestrating daily task allocations and feedback loops to ensure high-velocity output across multiple workstreams.
- Optimized global resource utilization, balancing personnel, equipment, and materials to eliminate bottlenecks and ensure 100% capacity alignment with project demands.
- Spearheaded a specialized "Operations Excellence" task force to audit internal workflows, resulting in the identification of critical feature enhancements and process optimizations.
- Influenced product roadmaps by translating operational pain points into technical feature requests, successfully streamlining workflows and reducing manual intervention.
- Championed a "Root Cause Analysis" (RCA) culture, proactively investigating systemic operational issues and collaborating with cross-functional engineering teams to implement permanent solutions.
- Drove organizational best practices by simplifying complex processes, which significantly boosted team productivity, output quality, and end-user satisfaction.
- Partnered with interdepartmental stakeholders to resolve high-priority challenges, ensuring seamless communication between onsite leadership and offsite execution teams.
- Implemented scalable quality control frameworks that maintained rigorous standards across the entire 300-member organization, regardless of location.
Pod Lead (Associate Lead)
Teleperformance India Pvt Ltd
Hyderabad, Telangana
11.2017 - 11.2019
- Managed scalable operations teams (15–50 analysts), overseeing the delivery of high-quality ground-truth data for Machine Learning (ML) model training in the autonomous driving sector.
- Directed data annotation workflows focused on object detection and classification (pedestrians, vehicles, and traffic infrastructure), directly contributing to the safety and accuracy of self-driving algorithms.
- Engineered sophisticated tracking systems using Google Sheets to analyze operational trends, providing senior management with data-driven insights that influenced program strategy.
- Acted as a key point of contact for client visits, showcasing operational capabilities and maintaining transparency through detailed weekly and monthly performance retrospectives.
- Enforced rigorous Quality Control (QC) protocols and compliance audits, ensuring that all ML training datasets met the high-precision standards required for autonomous vehicle safety.
Analyst
Teleperformance India Pvt Ltd
Hyderabad, Telangana
05.2016 - 11.2017
- Exceeded daily productivity and quality benchmarks for complex data annotation tasks supporting the Google Autonomous Vehicle (Waymo) program.
- Mastered diverse annotation methodologies, including 2D/3D bounding boxes, semantic segmentation, and LiDAR labeling, to train high-precision Machine Learning models.
- Twice awarded "Performer of the Month" for maintaining a 99%+ quality accuracy rating while consistently surpassing volume targets.
- Demonstrated rapid adaptability by successfully cross-training on multiple high-priority projects, often serving as a subject matter expert (SME) for new workflow pilots.
- Collaborated with Quality Assurance (QA) teams to calibrate edge-case scenarios, ensuring the integrity of training datasets for pedestrian and vehicle detection.
Education
Master of Technology - Thermal Engineering
JNTUH College of Engeneering
Hyderabad10.2015
Bachelor of Technology - Mechanical Engineering
JNTUH College of Engineering
Karimnagar08.2013
Intermediate - MPC Stream
Narayana Jr. College
Hyderabad08.2009
Class X -
B.P.D.A.V School
Hyderabad05.2007
Skills
- Leadership and decision-making
- Operations management
- Performance monitoring
- Analytical problem-solving
- Time management
- Client engagement
- Spreadsheet proficiency
- Looker dashboard expertise
- Power BI knowledge
- Artificial intelligence and machine learning
- Internationalization strategies
- Project management
- Stakeholder engagement
- Critical thinking
- Cross-functional collaboration
- Project development
- Standard operating procedures
- Service delivery management
- New employee hiring
- Performance tracking
- Operational planning
Certification
Certified Scrum Master from the Scrum Alliance.
Personal Information
- Date of Birth: 05/08/91
- Nationality: Indian
Languages
- English
- Hindi
- Telugu
Accomplishments
Honored with the Rajya Puraskar, National Scouts, and Guides.
Timeline
Assistant Manager (Operations) - Client : Google
TP India Pvt Ltd
05.2023 - Current
Operations Team Leader - Client : Google
Teleperformance India Pvt Ltd
10.2021 - 05.2023
Sr. Pod Lead (Sr. Associate Lead)
Teleperformance India Pvt Ltd
11.2019 - 10.2021
Pod Lead (Associate Lead)
Teleperformance India Pvt Ltd
11.2017 - 11.2019
Analyst
Teleperformance India Pvt Ltd
05.2016 - 11.2017
Master of Technology - Thermal Engineering
JNTUH College of Engeneering
Bachelor of Technology - Mechanical Engineering
JNTUH College of Engineering
Intermediate - MPC Stream
Narayana Jr. College
Class X -
B.P.D.A.V School
Work Preference
Work Type
Full TimeLocation Preference
On-SiteImportant To Me
Career advancementWork-life balancePersonal development programsHealthcare benefitsWork from home optionWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Languages
Telugu
Native language
English
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1
Software
SQL
Python
Looker Dashboard
Power BI
Interests
Reading Romantic Novels
Motorbike Riding
Travelling
Cooking