Open To Work
Ganesh Vishwanadh Elturi
Assistant Manager - Operations
Hyderabad,TG
Summary
Dynamic Project Manager with a proven track record at Teleperformance India, excelling in operations management and leadership. Spearheaded initiatives achieving 99% SLA compliance while enhancing AI model accuracy. Adept in stakeholder engagement and analytical problem-solving, driving efficiency and quality across cross-functional teams.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Project Manager, PMO
Teleperformance India Pvt Ltd | Client - Google
Hyderabad, IN
05.2025 - Current
- Designed and executed end-to-end operational workflows and SOPs for team of 100+ technical contributors, maintaining 99%+ SLA compliance rate against strict 24-hour turnaround time.
- Led specialized team in adversarial testing and model evaluation, identifying critical loss patterns, vulnerabilities, and edge cases to directly improve AI model alignment and accuracy.
- Spearheaded architecture of multi-tier quality assurance rubrics and KPI frameworks, establishing rigorous performance baselines that successfully mitigated data delivery error rates.
- Partnered with external vendors to architect scalable talent pipeline, managing end-to-end resource lifecycle, capacity planning, and onboarding workflows to significantly reduce time-to-hire.
- Governed program financials and compliance by auditing internal billable hours and cross-verifying complex vendor invoices to guarantee 100% billing accuracy for corporate finance payouts.
- Established data-driven performance frameworks to track team KPIs, systematically identifying and de-boarding bottom-quarter (BQ) performers to maintain top-tier operational capability.
- Formulated comprehensive project documentation and records to proactively manage risk assessment processes and eliminate bottlenecks early in delivery cycles.
Product Scrum Master
Teleperformance India Pvt Ltd | Client : Google
Hyderabad, IN
05.2023 - 05.2025
- Facilitated core Scrum ceremonies for cross-functional teams, resulting in 15% increase in sprint predictability over 6 months through rigorous backlog refinement.
- Identified and eliminated cross-team technical dependencies, reducing average story cycle time by 20% and accelerating time-to-market.
- Coached newly formed engineering team on self-organization, driving 25% increase in velocity within first 4 sprints.
- Partnered closely with Product Owner to refine chaotic backlog, ensuring 100% of sprint items met Definition of Ready prior to planning.
- Shielded developers from external scope creep, reducing mid-sprint churn by 30% to stabilize team focus.
- Implemented automated tracking metrics including Burn down charts and Cumulative Flow Diagrams to provide stakeholders clear transparency into release timelines.
- Managed operational strategies, workflow optimization, and resource allocation in alignment with senior leadership objectives.
- Analyzed operational data trends to deliver actionable data-driven insights, keeping attrition low through proactive retention planning.
Project Coordinator | Team Lead
Teleperformance India Pvt Ltd | Client : Google
Hyderabad, IN
05.2022 - 05.2023
- Partnered directly with Google engineering teams to facilitate end-to-end evaluation pipelines, coordinating delivery of high-quality training datasets used to test and refine Google Bard.
- Supervised complex model testing workflows, including persona-based simulations, single-sided responses, and Side-by-Side (SxS) comparative evaluations to measure model alignment.
- Managed rigorous factuality and accuracy audits on model outputs, establishing strict quality control checkpoints to identify hallucinations and verify information integrity.
- Coordinated specialized coding evaluation streams, overseeing technical subject matter experts as
they reviewed and benchmarked code-generation capabilities. - Collaborated with Product Owners to engineer automated categorization tool for core finance project, translating complex financial guidelines into programmatic rules that automatically bucketed and labeled incoming line items.
- Monitored daily throughput and operational capacity, ensuring testing queues moved seamlessly through pipeline while maintaining data security benchmarks
Operations Team Leader
Teleperformance India Pvt Ltd
Hyderabad, IN
10.2021 - 05.2022
- Oversaw team of 120 operations staff members and 6 leads, offering clear guidance to drive production efficiency and strict policy compliance.
- Built and managed team of 85 coders through strategic training initiatives, task allocation, and structured sprint checkpoint adjustments.
- Conducted regular performance reviews to enforce delivery deadlines, operational costeffectiveness, and customer satisfaction metrics.
Sr. Pod Lead (Sr. Associate Lead)
Teleperformance India Pvt Ltd
Hyderabad, IN
11.2019 - 10.2021
- Managed offsite teams consisting of over 300 resources, orchestrating daily task allocations and feedback loops to optimize operational workflow.
- Implemented specialized operations team to identify key feature requests, simplifying platform workflows and resolving systemic cross-departmental bottlenecks.
Pod Lead (Associate Lead)
Teleperformance India Pvt Ltd | Client : Waymo
Hyderabad, IN
11.2017 - 11.2019
- Directed team ranging from 15 to 50 analysts across multiple projects within Google driverless car project (Waymo), training ML models to accurately identify automobiles, pedestrians, and traffic signs.
- Facilitated client visits and compiled detailed operational reports utilizing advanced spreadsheets to deliver trend analyses and data-driven recommendations to program managers.
Analyst
Teleperformance India Pvt Ltd
Hyderabad, IN
05.2016 - 11.2017
- Executed complex annotation and data tasks for Google driverless project, consistently delivering high-quality training datasets.
Education
Master of Technology - Thermal Engineering
JNTUH College of Engeneering
Hyderabad10.2015
Bachelor of Technology - Mechanical Engineering
JNTUH College of Engineering
Karimnagar08.2013
Intermediate - MPC Stream
Narayana Jr. College
Hyderabad08.2009
Class X -
B.P.D.A.V School
Hyderabad05.2007
Skills
- Leadership and decision-making
- Operations management
- Performance monitoring
- Analytical problem-solving
- Time management
- Client engagement
- Spreadsheet proficiency
- Looker dashboard expertise
- Artificial intelligence and machine learning
- Project management
- Stakeholder engagement
- Critical thinking
- Cross-functional collaboration
- Project development
- Risk assessment
- Scrum frameworks
- Quality assurance
- Stakeholder communication
- Problem solving
- Project lifecycle management
Certification
Certified Scrum Master from the Scrum Alliance.
Personal Information
- Location : Flat 201, GMRC Metro Prime Apartments, Meerpet, Hyderabad - 500097, Telangana.
- (Open to Relocation)
- Contact Number: +91-9492209943 , +91-9966319494
- Email: ganesh.vishwanadh@gmail.com
- Nationality: Indian
- Languages: English (Fluent), Hindi, Telugu
Accomplishments
- Rajya Puraskar (2007): National Scouts and Guides.
- TP Star Award - Best Manager (2025): Recognized across the program for exceptional leadership in managing a 100+ member cross-functional team and successfully driving operational delivery.
- TP Special Recognition (2024): Awarded for partnering with Product Owners to design and implement an automated financial data-bucketing tool, directly improving billing and classification accuracy.
- TP Spotlight Award (2024): Awarded for seamless cross-functional collaboration with client engineering teams to scale critical AI model evaluation and testing workflows.
- Pillar of Strength Award (2023): Granted for operational reliability and servant leadership in maintaining top-tier team performance during high-volume project spikes.
- Employee of the Month (September 2016): Recognized for driving high-quality output and exceptional support within daily operational queues.
- Activities Lead Organizer, Corporate Sports Annual Day (2024): Planned and executed an end-to-end multi-sport tournament for the organization; designed promotional media, coordinated match fixtures via Canva, and supervised tournament logistics for cricket, badminton, and table tennis.
- Volunteer, Corporate Annual Day (2023): Assisted the organizing committee in coordinating tournament schedules, court logistics, and participant rotations across indoor and outdoor athletic events
Timeline
Project Manager, PMO
Teleperformance India Pvt Ltd | Client - Google
05.2025 - Current
Product Scrum Master
Teleperformance India Pvt Ltd | Client : Google
05.2023 - 05.2025
Project Coordinator | Team Lead
Teleperformance India Pvt Ltd | Client : Google
05.2022 - 05.2023
Operations Team Leader
Teleperformance India Pvt Ltd
10.2021 - 05.2022
Sr. Pod Lead (Sr. Associate Lead)
Teleperformance India Pvt Ltd
11.2019 - 10.2021
Pod Lead (Associate Lead)
Teleperformance India Pvt Ltd | Client : Waymo
11.2017 - 11.2019
Analyst
Teleperformance India Pvt Ltd
05.2016 - 11.2017
Master of Technology - Thermal Engineering
JNTUH College of Engeneering
Bachelor of Technology - Mechanical Engineering
JNTUH College of Engineering
Intermediate - MPC Stream
Narayana Jr. College
Class X -
B.P.D.A.V School
Work Preference
Work Type
Full TimeLocation Preference
On-SiteImportant To Me
Career advancementWork-life balancePersonal development programsHealthcare benefitsWork from home optionWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
Telugu
Native language
English
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Software
SQL
Python
Looker Dashboard
Power BI
Interests
Reading Romantic Novels
Motorbike Riding
Travelling
Cooking