Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ganga G

No 99, Shanti nilaya, Chunchagatta main road, Konankunte, Bangalore

Summary

Motivated professional with a strong work ethic and proven adaptability. Exceptional interpersonal skills enhance collaboration and communication. Demonstrated ability to master new concepts quickly and deliver quality work consistently. Committed to supporting organizational goals through proactive engagement and teamwork.

Overview

11
11
years of professional experience

Work History

User Engagement Enthusiast

Sumeru Software Solutions Pvt Ltd
Bengaluru
08.2022 - 04.2024
  • Directed strategies that achieved 80% improvement in onboarding speed.
  • Executed targeted outreach strategies, enhancing user satisfaction levels.
  • Collaborated with marketing, product, and engineering teams to improve user journey.
  • Identified user pain points through comprehensive research and analysis.
  • Organized testing initiatives to pinpoint areas for product enhancement.
  • Delivered swift, courteous user support through email, chat, and phone channels.
  • Developed user personas to align product features with user needs.
  • Created comprehensive project planner detailing go-live schedule, scope, and onboarding status.
  • Organized project kickoff calls to clarify expectations and gather requirements.
  • Guided clients in application feature setup and deployment.
  • Conducted demos and provided hands-on support during transition periods.
  • Executed manual and functional testing on web and mobile applications.
  • Prepared structured test case documents to enhance testing efficiency.
  • Facilitated communication among client, engineering, and management to resolve product flaws.
  • Addressed customer issues and complaints while providing regular updates on case status.
  • Collected and validated essential customer data for effective tracking.

Executive Assistant

Sumeru Software Solutions Pvt Ltd
Bengaluru
01.2019 - 07.2022
  • Coordinated executive schedules to optimize meeting efficiency and commitments.
  • Managed correspondence, ensuring timely responses from clients and stakeholders.
  • Organized travel arrangements for executives, including itineraries and accommodations.
  • Prepared presentations and reports for board meetings and executive reviews.
  • Assisted in event planning by coordinating logistics for company functions and meetings.
  • Maintained confidential records related to executive operations with discretion and integrity.
  • Acted as liaison between executives and internal/external stakeholders to facilitate communication flow.
  • Conducted research and analysis on various topics to support executives and senior management.

Officer

Sumeru Software Solutions Pvt Ltd
Bengaluru
08.2017 - 01.2019
  • Managed ICICI Gold Loan Audit project to strengthen fraud control measures.
  • Coordinated schedules with bank representatives for timely gold loan audits.
  • Conducted training sessions to ensure accurate audit data capture by assayers.
  • Performed daily follow-ups with assayers to confirm audit initiation at branches.
  • Facilitated effective coordination between assayers and process managers for seamless audits.
  • Identified discrepancies in audits, contributing to ongoing process improvements.
  • Communicated deviations and risks promptly to ICICI Audit team.
  • Generated MIS reports to monitor audit progress and completion status.
  • Facilitated weekly meetings with ICICI team and senior management to review project progress and address challenges.
  • Optimized billing and approval processes for increased efficiency.

Retail Sales officer/ Custodian/Sales hostess

Tanishq(Karthik Enterprises)/Orra Fine Jewellery
Bengaluru
04.2013 - 05.2017
  • Provided detailed product knowledge to assist customers in selecting appropriate items.
  • Managed inventory levels to maintain stock availability and optimize product presentation.
  • Processed sales transactions with accuracy and efficiency using point-of-sale systems.
  • Collaborated with team members to develop engaging merchandise displays.
  • Resolved customer inquiries and complaints professionally and empathetically.
  • Cultivated relationships with repeat customers through exceptional service delivery.
  • Maintained inventory accuracy by conducting stock counts and reconciling discrepancies.
  • Supervised receiving and stockroom activities to identify inventory opportunities and minimize shrinkage.
  • Compiled comprehensive reports on sales performance, inventory levels, and customer feedback for upper management.
  • Performed market research to monitor industry trends and competitor products effectively.
  • Addressed customer complaints professionally, adhering to company policy throughout resolution process.

Education

PUC -

Govt Girls P U College
Malleshwaram 13th Cross

Skills

  • User engagement and onboarding
  • Microsoft suite and JIRA tools
  • Administrative support
  • Project management
  • Data validation
  • Time management
  • Problem solving
  • Event coordination

Languages

Marathi
First Language
English
Proficient (C2)
C2
Kannada
Proficient (C2)
C2
Tamil
Advanced (C1)
C1
Telugu
Intermediate (B1)
B1
Hindi
Upper Intermediate (B2)
B2

Timeline

User Engagement Enthusiast

Sumeru Software Solutions Pvt Ltd
08.2022 - 04.2024

Executive Assistant

Sumeru Software Solutions Pvt Ltd
01.2019 - 07.2022

Officer

Sumeru Software Solutions Pvt Ltd
08.2017 - 01.2019

Retail Sales officer/ Custodian/Sales hostess

Tanishq(Karthik Enterprises)/Orra Fine Jewellery
04.2013 - 05.2017

PUC -

Govt Girls P U College

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Ganga G