Ganga Nair
Chennai
Summary
Dynamic Programmer Analyst at Cognizant Technology Solutions with expertise in SQL and ServiceNow. Achieved a 25% reduction in recurring incidents through proactive issue resolution and automation. Skilled in UFT and Selenium for testing, complemented by strong collaboration and communication abilities to ensure alignment with business objectives.
Overview
4
4
years of professional experience
Work History
Programmer Analyst
Cognizant Technology Solutions
Chennai
09.2021 - Current
- Currently working in production support with strong hands-on experience in SQL, ServiceNow, and Splunk for issue tracking, data validation, and log analysis.
- Managed and monitored critical batch jobs, resolving failures proactively to ensure seamless business operations.
- Logged and tracked incidents and service requests using ServiceNow, ensuring timely resolution and SLA compliance.
- Performed real-time incident triaging, collaborated with development teams for fixes, and implemented preventive measures—resulting in a 25% reduction in recurring incidents.
- Automated batch monitoring and alerting, reducing manual intervention by 30% and improving overall system stability.
- Participated in software testing efforts, including test planning, defect logging, and regression testing across multiple releases.
- Designed and executed both manual and automated test cases using UFT and Selenium, which led to a 30% reduction in test cycle time.
- Verified SQL queries to validate backend data integrity and support accurate reporting.
- Collaborated with BAs and developers to review requirements and ensure test coverage aligned with business expectations.
- Created and managed test data and test environments; documented results for audit and compliance.
- Specialized in Waterfall testing methodology with a strong focus on traceability and documentation standards.
Education
M.C.A. -
Amrita Vishwa Vidyapeetham
Amritapuri, Kollam01.2024
BCA -
Rajagiri College of Management and Applied science
Kakkanad01.2021
Skills
- Testing Tools: UFT, Selenium, TestNG
- Support & Monitoring Tools: ServiceNow, Splunk
- Languages/Databases: SQL
- Processes: Manual Testing, Regression Testing, Root Cause Analysis, Batch Monitoring
- Methodologies: Waterfall, Defect Lifecycle Management
- Java
- React
Accomplishments
- Meta Front-End Developer Professional Certificate
- Aws cloud practitioner
CONTACT DETAILS
- Ganganil95@gmail.com
- +91 9946706693
- Chennai
- Www.linkedin.com/in/ganga-nair-a4703a1ab
Timeline
Programmer Analyst
Cognizant Technology Solutions
09.2021 - Current
M.C.A. -
Amrita Vishwa Vidyapeetham
BCA -
Rajagiri College of Management and Applied science
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