Gangadhar K.
Senior Store Manager
Hindupur
Summary
Operations & Supply Chain Expert FMCG Specialist | 10.10 Years of Strategic Leadership Dynamic Operations Leader with over a decade of experience driving excellence in the FMCG retail sector. Proven track record in optimizing the end-to-end supply chain, from intricate inventory accuracy protocols to complex 3PL and Last Mile Delivery (LMD) management. Core Competencies: Operational Excellence: Streamlining workflows to increase revenue and reduce overhead. Inventory & Logistics: Expert in 3PL oversight, stock accuracy, and troubleshooting store-level bottlenecks. Quality Control: Implementing rigorous hygiene and safety standards that exceed industry benchmarks. Team Leadership: Mentoring high-performing teams through consensus-building and decisive problem-solving.
Overview
1
1
Language
11
11
years of professional experience
Work History
Store Manager
Relience Ecommerce
01.2026 - Current
- Operations & Fulfillment: Overseeing accurate picking, packing, and on-time dispatch of customer orders. Ensuring inbound and outbound compliance with SLAs.
- Inventory & Shrinkage: Managing stock replenishment, auditing inventory levels, preventing stock discrepancies, and minimizing waste.
- Sales and Profitability: Driving revenue growth, managing EBITDA, and margins, and executing marketing or feature plans.
- Team leadership: Training and upskilling staff on e-commerce best practices, managing shift schedules, and ensuring adherence to company SOPs.
- Customer Service: Resolving customer escalations, ensuring customer satisfaction, and maintaining store presentation and visual standards.
- Managed daily store operations, ensuring optimal inventory levels and efficient workflow.
- Trained and mentored team members on customer service standards and best practices.
- Developed promotional strategies to enhance product visibility and drive sales growth.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
Area Manager (training)
Innovative Retail Concept Private Limited (Big Basket)
03.2025 - 12.2025
- Key Responsibilities of an Area Manager: (training)
- Operations Oversight
- Oversaw operations of 25,000 sq ft and managed 25,000 SKUs with high accuracy.
- Manpower Handled 200 to 250 including associates and riders.
- Man power Handled 200 to 250 including associates and riders.
- Ensure compliance with company policies, health and safety regulations, and industry standards.
- Provided leadership to team members to achieve operational goals. & Development
- Recruit, train, and support store or unit managers.
- Conducted performance evaluations and offered coaching or disciplinary action.
- Motivate teams to achieve targets and maintain morale.
- Sales & Revenue Growth
- Drive sales performance across the area.
- Set and monitor area sales targets.
- Analyse sales reports, identify trends, and implement strategies to increase revenue.
- Customer Experience
- Ensure high standards of customer service across all locations.
- Handle escalated customer issues that cannot be resolved at the local level.
- Developed budgets to effectively allocate resources within the area. & Cost Control
- Prepare and manage budgets for the area.
- Control operational costs and maximize profitability.
- Reporting & Analysis
- Generate and present regular performance reports to senior management.
- Use data to make informed decisions and improve area performance.
- Strategy Implementation
- Roll out new initiatives and ensure alignment with company goals.
- Adapt corporate strategies to suit local markets.
- Compliance & Risk Management
- Ensure that each site complies with legal and company regulations.
- Manage risks and resolve issues promptly.
- (Conducted training sessions for staff to enhance skills and knowledge.) 5 Stores in Bellandur belt (10 CR business handled)
Store manager
Innovative retail concept private limited (Big Basket)
10.2021 - 03.2025
- Roles and Responsibilities.
- Responsible for the overall warehouse P&L.
- Monitored reverse logistics to maintain a healthy inventory and ensure that quality products reached customers.
- Plan, execute, analyze, and improve last-mile operations to achieve required productivity and CPS (cost per shipment) targets.
- Designed and implemented best practices to keep write-offs under targets, and to reduce in-house shrinkage.
- Handled delivery operations to ensure timely order fulfillment for customers.
- Managed SLA to enhance customer satisfaction, ensure process compliance, and implement system updates.
- Maintained warehouse inventory, stocked inward, tracked GRN to close within TAT, to maintain maximum SKU availability to customers.
- Planned, executed, and analyzed last-mile operations to meet productivity and cost-per-shipment targets.
- Managed the overall warehouse P&L.
- Managing escalations and crises with exceptional problem-solving.
- Managed operational cash and accounts within the fulfillment center, and achieved accurate reconciliation.
- Setting internal targets and providing support to drive them to reach the overall organizational targets.
- Managed inventory for Indiranagar-20K, ensuring optimal stock levels, and organization.
Hub Manager
Innovative retail concept private limited
10.2019 - 01.2021
- ROLES AND RESPONSIBILITIES
- Directly responsible for all LMD (last mile delivery) and customer satisfaction by ensuring all teams are performing at satisfactory level.
- Plan, Execute, Analyse and Improve last mile operations to achieve required productivity and CPS (Cost per shipment) targets.
- Ensure good performance on timely deliveries, pick-ups, process compliance and system updates.
- Oversaw all LMD (last mile delivery) operations and maintained customer satisfaction by guiding teams to perform at satisfactory levels.
- Managed timely reporting and dispatch of transporting vehicles.
- Monthly wise transporting bills cross-check and approve the bills.
- Daily wise track the customer complaints and take action plans.
- Daily wise we are assigning task to team fulfill the gap.
- Tracked customer complaints daily and developed action plans.
- Conducted monthly R&R (reward and recognition) programs to motivate the team for optimal results.
- Monthly wise conduct of the R&R program (reward and recognition) motivated the team to get the best result.
- Maintained fixed asset registers and provided guidance to security personnel.
- Hired and trained ground-level team members.
- Huddle happens bikers on a daily wise brief them regarding grooming and standard and time sense.
- Handled a team of 100 bikers and 50 van delivery executives, including 10 members of G1.
- If any stock missing (shortage) inform to MDC get the approval of the PRN.
- Monthly wise we conduct audits at our store and get good numbers.
- Weekly wise take review with our staff set an internal target and provide support to drive the same.
- Everyone focuses on metrics aggressively and does well.
- Huddle happen bikers on a daily wise brief them regarding grooming and standard and time sense.
- Annalse order volumes and other available information to ensure uniform allocation of load to team lead & capacity planning for staffing
- City 1
- Fixed Assets need to maintain registers guidance to the security.
- Assisted in city operations
Operation Controller
Innovative retail concept private limited
10.2017 - 10.2019
- ROLES AND RESPONSIBILITIES
- Ensuring Fresh Fruits and Vegetables, Dairy and Meat products are maintained in Inventory and delivered same to Customer in Quick time period.
- Monitoring closely on escalations and worked with concern team resolved the issues immediately.
- Resolving Store related issues and ensuring that all Orders are Dispatched in given TAT.
- Since Hyper local exists for Quick delivery (90 Min) ensuring all processes are operated quickly.
- The team needs to deliver on time as per customer schedule time.
- Annalse order volumes and other available information to ensure uniform allocation of load to team lead & capacity planning for staffing.
- Focus on customer complaints as per our target we are in below.
- Monitored escalations and collaborated with concerned teams to resolve issues promptly.
- Plan Weekly roster conduct huddle and inform them regarding roster plans.
- Analyzed order volumes and relevant data to ensure equitable load distribution for team leads and effective capacity planning.
- Maintained fixed asset registers for accurate tracking.
- Cultivated relationships with external and internal stakeholders to reduce inefficiencies.
- Fixed Assets need to maintain registers.
- Maintain the daily wise data orders and sales details.
Stockkeeper
Innovative retail concept private limited
07.2015 - 10.2017
- ROLES AND RESPONSIBILITIES
- Oversaw organization and tracking of inventory levels
- Ensure customer returns & pickup orders
- Received and verified incoming stock shipments
- Inspected deliveries for discrepancies and damages to ensure quality control
- Rotate stock and dispose of surplus and expired quantities
- Keep and organised allocation of inventory placed in warehouse and store
- Keep and organize allocation of inventory placed in warehouse and store
- Cross-verified monthly reports to maintain accuracy and accountability
- Generate a material received report timely
- Generated timely material received reports to facilitate inventory tracking
- Ensure storage of goods follows the first in first out (FIFO) method
- Report damaged inventories for record keeping and reimbursement
Education
B com - Computers
SK University
01-2015
P.U.C. - undefined
Sapthagiri junior college
01-2014
SSLC - undefined
New liffle Flower English Medium School
01-2012
Skills
- Supply chain management
- Data analytics expertise
- Operational Flexibility: Demonstrated ability to rapidly master new technologies and supply chain methodologies to maintain a competitive edge
- Time management strategy
- Those are great foundational soft skills, but in the competitive world of FMCG operations, we want to move away from "standard" phrases and toward high-impact leadership language
- Phrases like "Quick learner" are fine for an entry-level role, but for someone with over 10 years of experience, we should frame them as Strategic Agility and Data-Driven Decision Making
- Here is how we can integrate those points into your professional profile to make them sound more senior:
- Refined Core Strengths
Accomplishments
Two times awarded as Best Operation controller for following SOP.
SINGLE POINT OF CONTACT
- Communicate clear instructions to team members and managers for the effective operations
- Making decisions on various challenging issues that arise on daily basis.
- Provide training that team members need at all the corners.
- Preparing day to day MIS reports and monthly reports.
- Handling PNL and Warehouse costing.
Timeline
Store Manager
Relience Ecommerce
01.2026 - Current
Area Manager (training)
Innovative Retail Concept Private Limited (Big Basket)
03.2025 - 12.2025
Store manager
Innovative retail concept private limited (Big Basket)
10.2021 - 03.2025
Hub Manager
Innovative retail concept private limited
10.2019 - 01.2021
Operation Controller
Innovative retail concept private limited
10.2017 - 10.2019
Stockkeeper
Innovative retail concept private limited
07.2015 - 10.2017
SSLC - undefined
New liffle Flower English Medium School
P.U.C. - undefined
Sapthagiri junior college
B com - Computers
SK University