Gangadhara H
Bangalore
Summary
Dynamic banking professional with extensive experience at HDFC Bank, excelling in customer relationship management and transaction compliance. Proven track record in enhancing client satisfaction and driving business growth. Adept at navigating complex banking operations while fostering strong relationships. Recognized for outstanding performance and commitment to excellence in service delivery.
Overview
17
17
years of professional experience
Work History
PERSONAL BANKER -MANAGER Grd
HDFC BANK LTD
Bangalore
02.2019 - Current
- Assisted customers with account openings and service inquiries.
- Managed daily transactions, ensuring accuracy and compliance.
- Maintained strong relationships with clients for future business opportunities.
- Educated clients on banking products and services available.
- Collaborated with team members to enhance customer experience.
- Resolved customer issues promptly, ensuring satisfaction and trust.
- Supported branch operations by adhering to policies and procedures.
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
- Managed loan applications and guided clients through the approval process.
- Maintained accurate records pertaining to customer interactions.
Assistant Manager (Cash Associate Manager)
IndusInd Bank Ltd.
Bangalore
10.2016 - 12.2018
- Greeted customers upon arrival at the till to enhance service experience.
- Processed deposits, withdrawals, and payments with professionalism and accuracy.
- Recommended bank products based on individual customer needs and preferences.
- Handled customer queries effectively, providing timely and relevant information.
- Executed centralized clearing, funds transfer, and CMS operations proficiently.
- Answered inquiries regarding interest rates and banking services to assist customers.
- Opened new accounts by guiding customers through necessary documentation.
- Identified counterfeit, mutilated, and soiled notes to uphold transaction integrity.
- Maintained cash drawer accuracy through diligent tracking and reconciliation practices.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
Officer (Junior Processing Executive)
ADFC (HDFC) Ltd.
Bangalore
08.2008 - 10.2016
- Executed cheque clearing operations efficiently.
- Updated POD and MIS for daily, weekly, and monthly volumes.
- Resolved customer queries to ensure satisfaction.
- Gained hands-on experience in centralized clearing, funds transfer, and CMS operations.
- Coordinated document verification and ensured compliance with lending policies.
- Assisted in training new staff on operational procedures and company policies.
- Implemented best practices to enhance customer service experiences across teams.
- Provided guidance to team members on how to effectively complete tasks within established timelines.
Education
M.Com. -
Karnataka State Open University (KSOU)
01.2015
B.Com. - Kuvempu University
L B & S BS College, Sagara
Sagara, Karnataka01.2008
PUC - Pre University Education Board Bangalore
GPUC College, Sagara
Sagara, Karnataka01.2005
SSLC - Secondary Education Board Bangalore
GPUC College, Hosanagara
Hosanagara01.2002
Skills
- Flexible to work in any condition and time
- Customer relationship management
- Transaction compliance
- Banking operations
- Conflict resolution
- Banking policies and procedures
- Branch operations
- Relationship building and management
- Able to take up challenges and learn from them
- Good Team player
Disclaimer
I am confident of my ability to work in a team. I hereby declare that the information furnished above is true to the best of my knowledge.
Languages
- English
- Hindi
- Kannada
- Telugu
Personal Information
- Father's Name: Honnaraju H.S
- Date of Birth: 03/31/86
- Nationality: Indian
- Marital Status: Unmarried
Timeline
PERSONAL BANKER -MANAGER Grd
HDFC BANK LTD
02.2019 - Current
Assistant Manager (Cash Associate Manager)
IndusInd Bank Ltd.
10.2016 - 12.2018
Officer (Junior Processing Executive)
ADFC (HDFC) Ltd.
08.2008 - 10.2016
M.Com. -
Karnataka State Open University (KSOU)
B.Com. - Kuvempu University
L B & S BS College, Sagara
PUC - Pre University Education Board Bangalore
GPUC College, Sagara
SSLC - Secondary Education Board Bangalore
GPUC College, Hosanagara