Gangatharan K

• Currently working as a PMS analyst for the EMEA region complaints.

Medical instruments-related complaints:

• Quality check of complaints registered by Technical Services, and coordinating the transfer of information between systems (ServiceMax, TrackWise).
• Collecting missing information from Technical Services in order to facilitate further investigation of the issues.

Reagents-related complaints:

• Entering complaints received via e-mail into the system in a timely manner, and monitoring the shared mailbox, responding to enquiries accurately.
• Assisting in the creation of procedural documents and audit-related documents.

General:

• Hands-on experience in Power Automate application (Cloud and Desktop).
• Hands-on experience in Client SCAR and internal QC.

• Developing an API program using the Creo ProTool Kit for clients.
• Using the Creo user interface to analyze data in the process of troubleshooting and data mapping.
• Create a concept for the SPM machine using Creo.
• Present the concept and explain the work process to customers.
• Recorded, transcribed, and distributed minutes of meetings.
• Developing products with accurate cost figures.
• Inspecting the materials from the supplier, using measurement equipment, and recommending strategies to improve product quality.
• Manage and lead the project from design approval to the customer site.

• Led quality assurance initiatives that improved product compliance with regulatory standards, enhancing customer satisfaction and reducing defects.
• Developed and implemented inspection protocols that streamlined quality control processes, resulting in increased efficiency and reduced rework.
• Mentored junior engineers in best practices for quality management, fostering a culture of continuous improvement within the team.
• Conducted root cause analysis on product failures, implementing corrective actions that improved product reliability and reduced warranty claims.