Gangatharan M
Assistant Manager-HVAC Service
Bengaluru
Summary
Proven leader in HVAC service management, adept at problem-solving and customer relationship management, significantly improved customer satisfaction at Johnson Control India Pvt Ltd. Expert in technical troubleshooting and team development, ensuring high-quality service and operational excellence. Demonstrates strong technical proficiency and a commitment to continuous improvement and training.
Overview
9
9
years of professional experience
Work History
Assistant Manager for HVAC Service
Johnson Control India Pvt Ltd
08.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Responsible for carrying out all troubleshooting in chillers and HVAC products.
- Preparation and simplification of complex task and work schedules.
- Implementing retrofit works under the project period.
- Ensuring that testing provides full coverage to guarantee correct implementation of the functional requirements and safety requirements.
- To carry out daily meetings with senior engineers to discuss fault and failure rectification.
- Technically able to develop modifications according to the changes in design as per the requirement of the customer and perform conformance tests after modification to improve the reliability of the equipment.
- To carry out a periodical routine service and performance testing.
- To perform activities related to the root cause analysis of the failure and also to modify the failures, monitor the trend of the failures, analyze, and take corrective and preventive actions for the future.
Assistant Manager for HVAC Service
Bluestar Ltd
01.2019 - 08.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Performed comprehensive preventative maintenance on various types of HVAC equipment, prolonging their lifespan.
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Kept accurate records of time and materials used for each job to compile into service reports.
HVAC Service Engineer
Conquer Cooling Solutions Pvt Ltd
07.2015 - 01.2019
- Performed comprehensive preventative maintenance on various types of HVAC equipment, prolonging their lifespan.
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Kept accurate records of time and materials used for each job to compile into service reports.
Education
Bachelor of Engineering, India - Mechanical Engineering
Jayam College of Engineering And Technology
Dharmapuri, India 04.2001 -
Skills
Problem-Solving
Customer Service
Documentation And Reporting
Technical Proficiency
Training and Development
Team Development
Customer Relationship Management
Self Motivation
Problem-solving aptitude
Languages
English
Advanced (C1)
Tamil
Bilingual or Proficient (C2)
Kannada
Advanced (C1)
Malayalam
Intermediate (B1)
Timeline
Assistant Manager for HVAC Service
Johnson Control India Pvt Ltd
08.2024 - Current
Assistant Manager for HVAC Service
Bluestar Ltd
01.2019 - 08.2024
HVAC Service Engineer
Conquer Cooling Solutions Pvt Ltd
07.2015 - 01.2019
Bachelor of Engineering, India - Mechanical Engineering
Jayam College of Engineering And Technology
04.2001 -
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