GANPATI ABHISHEK
Noida
Summary
Dynamic Key Account Manager with a proven track record at The House of Abhinandan Lodha, excelling in customer retention and satisfaction. Leveraging strong analytical skills in data visualization and exceptional communication abilities, I drive revenue growth through strategic upselling and cross-selling initiatives, consistently achieving high renewal rates and enhancing client relationships.
Overview
8
8
years of professional experience
Work History
Key Account Manager – Customer Service & Success
The House of Abhinandan Lodha
Gurugram
07.2024 - Current
- Manage and maintain strong relationships with key accounts, ensuring a high level of customer satisfaction and retention.
- Drive cross-sell and upsell initiatives to expand the use of our products within existing customer accounts.
- Proactively manage customer renewals, ensuring high renewal rates and identifying potential at-risk accounts.
- Collaborate with Sales and Marketing teams to develop strategies for identifying and capitalizing on cross-sell opportunities.
- Monitor customer health and usage metrics to anticipate potential issues and opportunities for engagement.
- Act as a trusted advisor to customers, providing insights and recommendations to help them maximize the value of our products.
- Partner with the Product and Marketing team to communicate customer feedback, and influence future product developments.
- Lead quarterly business reviews (QBRs) with key clients, presenting metrics, insights, and future roadmaps to drive continued success.
- Proactively manage customers' satisfaction and service delivery by anticipating potential service problems, and monitoring satisfaction
- Understand client business requirements, propose and negotiate a technical solution and deliver solutions
- Translate client business requirements for internal team and ensure that the product/service is delivered to client per the requirements and timeline
Senior Associate -Revenue & Operation
OYO Hotels & Homes Pvt. Ltd
New Delhi
04.2022 - 06.2024
- Develop and execute revenue management strategies to optimize room revenue and market share for 100+ of properties
- Utilize data analytics to analyze market trends and competitor pricing, resulting increase in revenue
- Collaborate with the sales and marketing teams to create promotions and packages that drive demand during off-peak periods
- Conduct weekly and monthly revenue meetings to review performance and adjust pricing strategies accordingly
- Manage distribution channels, including online travel agencies (OTAs), to maximize visibility and revenue
- Implement dynamic pricing strategies to respond to changes in demand and market conditions
- Train and mentor staff on revenue management best practices, resulting improvement in RevPAR (Revenue per Available Room)
- Prepare and present regular reports on revenue performance and market trends to senior management
- Implement and oversee standardized operational procedures to enhance service quality and efficiency
- Conduct regular property audits to maintain compliance with brand standards and address any discrepancies promptly
- Collaborate with cross-functional teams to resolve guest concerns, resulting in improvement in guest satisfaction scores
- Manage and optimize inventory levels and improving profit margins
Business Development Manager
OYO Hotels & Homes Pvt. Ltd
New Delhi
10.2019 - 03.2022
- Responsible for end-to-end business development of the assigned area; including planning and building short-term and long-term supply
- Proposing business deals by contacting potential store front partners; discovering and exploring opportunities Identified and on-boarded 200+ new store fronts (hotels) with 4000+ SRNs (Sellable Room Nights)
- Collected 73% of the recovery across the assigned portfolio compared to the average of 39% in the entire cluster
- The average net collection being 2.92 lacs every month against the target of 1.5 lacs
- Drove decisions across online demand and was able to maintain 40% occupancy across the assigned portfolio even during the pandemic situation - generating demands through Vande Bharat groups and dedicated COVID hospitals through conversion of partner hotels into quarantine centers
- Ensured a RevPAR (Revenue per average room) of INR 1200/- against the cluster average of INR 990/-, by solving for perfect SMART inputs through owner alignment and internal coordination
- Achieved 37% take rate (booking commission) from the assigned portfolio of owners against the target of 30%, by managing relationships, resolving issues and aligning the partners
- Fostered a robust, sustainable network of store fronts partners; leveraging strong listening, convincing and closing skills to optimize business results despite external challenges in the market
- Handling a Team of 6 field sales executive for the lead generation and maintain day to day operation
Senior Sales Manager
Mother Dairy
Nagpur
06.2017 - 09.2019
- Sales and Marketing of Milk and Milk products, to ensure and over achieve the targeted sales for retail channel and Milk shops
- Initiate, design and monitor promotional and marketing activities for retail and milk shops channel
- Channel expansion and Business development
- Planning, Target and KRAs for Retail channel and Milk shop channel
- Taking care of day to day operations and compliance
- Frequently analysis of sales data and identify sales trends, performance gap and area which need interventions and strategic action
- Handled 28 franchise store and 15 distributors along with 700 approx retailers
- Generating monthly revenue of 25-30 lpm from retail channel
Education
PGDM - Marketing & Sales
Balaji institute of Management and Human Resource Development
Pune04.2017
Electronics and Communications -
Priyadarshini Institute of Engg. & Technology
Nagpur04.2013
Skills
- Microsoft Excel
- Salesforce CRM platform
- Window Dynamics 365
- Tableau
- Microsoft Power BI
- Microsoft Office
- Leadership Skills
- Communication
- Lead Generation
Accomplishments
- Hall of Fame (BDM), OYO Hotels & Home Pvt. Ltd., 09/01/21
- Project Gold (Best BDM), OYO Hotels & Home Pvt. Ltd., 08/01/20
- Best Employee for Q2 2023, OYO Hotels & Homes Pvt. Ltd, 04/01/23 - 06/30/23
Hobbies and Interests
Playing Badminton
Languages
- English
- Hindi
Details - Location
Noida, Delhi NCR
Timeline
Key Account Manager – Customer Service & Success
The House of Abhinandan Lodha
07.2024 - Current
Senior Associate -Revenue & Operation
OYO Hotels & Homes Pvt. Ltd
04.2022 - 06.2024
Business Development Manager
OYO Hotels & Homes Pvt. Ltd
10.2019 - 03.2022
Senior Sales Manager
Mother Dairy
06.2017 - 09.2019
PGDM - Marketing & Sales
Balaji institute of Management and Human Resource Development
Electronics and Communications -
Priyadarshini Institute of Engg. & Technology
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