GANPAT LUCHE
Nagpur
Summary
To be part of a good organization and should be able to deliver my skills and strengths so that it could benefit the organization as well as me. Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws.
Overview
15
15
years of professional experience
Work History
Waiter
Centre Point Hotels & Resorts
9 2023 - Current
- Kept server areas clean and stocked to increase efficiency while working tables.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
Waiter
Sagar Restaurant
Nagpur
10.2021 - 06.2023
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Used cash registers and credit card machines to cash out customers.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
Waiter
Delicious Food Em Sherif Café
Riyadh
08.2019 - 12.2020
- Kept server areas clean and stocked to increase efficiency while working tables.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
Captain/Order Taker
Zuree Urban Kitchen
Nagpur
03.2018 - 10.2019
- Checked in with kitchen staff regarding menu questions, length of wait, incorrect orders and product availability and relayed information to customers.
- Entered orders into computer system quickly and in proper sequence.
- Restocked bags, cups, lids, sauces and other counter supplies.
- Quickly and carefully checked prepared items against customer orders for accuracy prior to delivery.
Steward
BASKIN ROBBIN DUBAI
Dubai
01.2014 - 11.2018
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Checked recycling cans, removed garbage and put recyclables in correct bin.
- Greeted guests and asked open-ended questions to help determine needs and offer options.
- Addressed customer complaints and inquiries to verify satisfaction.
- Provided attentive service and proactively assessed guest needs.
- Used cash registers and credit card machines to cash out customers.
- Used cash registers and credit card machines to cash out customers.
- Restocked bags, cups, lids, sauces and other counter supplies.
- Kept server areas clean and stocked to increase efficiency while working tables.
Waiter
Tuli International Hotel
Nagpur
01.2010 - 10.2013
- Kept server areas clean and stocked to increase efficiency while working tables.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Waiter
Gokul Hotel
Nagpur
04.2009 - 08.2010
- Kept server areas clean and stocked to increase efficiency while working tables.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
Skills
Order Accuracy
Guest Relations Management
Order Management
Dining area maintenance
Academic Qualification
B. Com
Duties & Responsibilities
Experience with point of sale (POS) Terminals, Math skills (counting change), Familiarity with restaurant machinery, Cash Management, Charismatic, friendly, outgoing, Skilled at conflict resolution, Ability to work in a team, Knowledge of all food ingredients, Complete memorization of menu, Ability to recommend wine & alcohol, Customer Service, Upselling, Bookkeeping, Knowledge of Vat Calculation, Knowledge of computer, Internet, Excel, E-commerce, E-Filing
Passport
Old L9776030 (Damage),
New U0417645, Expiry 01/01/30
Personal Information
- Date of Birth: 12/24/89
- Nationality: Indian
- Marital Status: Single
- Religion: Hindu
Languages
English
Arabic
Hindi
Marathi
Disclaimer
I hereby declare that the above-mentioned information is true to the best of my knowledge & belief.
Timeline
Waiter
Sagar Restaurant
10.2021 - 06.2023
Waiter
Delicious Food Em Sherif Café
08.2019 - 12.2020
Captain/Order Taker
Zuree Urban Kitchen
03.2018 - 10.2019
Steward
BASKIN ROBBIN DUBAI
01.2014 - 11.2018
Waiter
Tuli International Hotel
01.2010 - 10.2013
Waiter
Gokul Hotel
04.2009 - 08.2010
Waiter
Centre Point Hotels & Resorts
9 2023 - Current
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