Project Trainee
Alfa Laval India Pvt Ltd - Global IT Delivery Center
03.2022 - 09.2022
- Handling And Troubleshooting the issues of IT products like: Desktop, Laptop ,Printer Etc.
- Create And Delete PC's Through Service Now.
- Resolving Users Problems Which Occurs in Microsoft 365.
- Log Cases to Dell Support.
- Manage Inventory (IT assets)
- Monitoring Tickets Through Service Now.
- MFA Configuration
- Installation and troubleshooting of Citrix.
- Network troubleshooting.
- Kaspersky antivirus management
- Achievements/Tasks