Overview
Work History
Education
Skills
Interests
Work Preference
Languages
Timeline
AccountManager
GANTA LOKESH

GANTA LOKESH

Visakhapatnam

Overview

17
17
years of professional experience

Work History

ASSISTANT FRONT OFFICE MANAGER

FAIRFIELD BY MARRIOTT VISAKHAPATNAM, Marriott International group of
11.2023 - Current

FRONT OFFICE MANGER

Sunray Village Resorts Vizag
Visakhapatnam
09.2022 - 11.2023
  • With 73 rooms, one of the top theme resorts in Andhra Pradesh
  • Supervising Front office Department including travel services
  • Managing large group handling (MICE)
  • Schedules the front office staff and trainings
  • Prepare performance reports related to front office
  • VIP guest handling Ambassador Services
  • Complain handling
  • Pre-Arrival planning and allocation.

ASSISTANT FRONT OFFICE MANAGER

Four Points by Sheraton Chennai OMR
Chennai
07.2019 - 09.2022
  • Marriott International group of hotels
  • Trains, cross –trains, and retrains all front office personnel
  • Participates in the selection of front office personnel
  • Schedules the front office staff
  • Supervises workload during shifts
  • Evaluates the job performance if each front office employee
  • Maintains working relationships and communicates with all departments
  • Maintains master key control
  • Verifies that accurate room status information is maintained and properly
  • Communicated
  • Resolves guest problems quickly, efficiently, and courteously
  • Updates group information
  • Maintains, monitors, and prepares group
  • Requirements
  • Relays information to appropriate personnel
  • Reviews and completes credit limit report
  • Works within the allocated budget for the front office
  • Receives information from the previous shift manger and passes on
  • Pertinent details to the oncoming manager
  • Checks cashiers in and out and verifies banks and deposits at the end of
  • Each shift
  • Enforces all cash-handling, check-cashing, and credit policies
  • Conducts regularly scheduled meetings of front office personnel
  • Wears the proper uniform at all times
  • Requires all front office employees
  • To wear proper uniforms at all times
  • Prepare performance reports related to front office
  • Maximize room revenue and occupancy by reviewing status daily
  • Analyses rate variance, monitor
  • Credit report and maintain close observation of daily house count
  • Monitor selling status of house
  • Daily
  • Flash report, allowance etc
  • Monitor high balance guest and take appropriate action
  • Ensure implementation of all hotel policies and house rules
  • LANGUAGES

DUTY MANAGER

Hindi Telugu Tamil, Four Points by Sheraton Chennai OMR
Chennai
07.2019 - 09.2022
  • Assessing and enhancing customer service to increase delivery strategy
  • Overseeing staff and identify training needs and implementing brand standards
  • Managing the front office operations within a 116 bedroom Business hotel
  • Increasing revenue and developing the occupancy percentage through strategic sales
  • Providing timely and constructive feedback to all direct reports either formally or informally
  • Monitoring and maintaining operational and overhead costs to maintain maximum revenue
  • Maintaining standards in accordance with established company policies and procedures to ensure accurate SOP implementation in all departments
  • Conducting regular team meetings to discuss operational matters
  • Sales targets, and feedback and staff issues.

LOBBY MANAGER

Dolphin Hotel
Visakhapatnam, Vizag
03.2018 - 07.2019
  • Overseeing the daily operations of the hotel
  • Collating customer feedback to support with improvements and developments
  • Providing guest concierge services and taking responsibility for travel bookings
  • Providing an exceptional level of customer service in line with company
  • Standards.

FRONT OFFICE EXECUTIVE

Le Meridian Coimbatore
10.2017 - 03.2018
  • Managing an establishment with 254 rooms
  • Overseeing daily operations and supervising staff
  • Delivering an exceptionally high level of customer service
  • Gained recognition as a certified trainer for the department
  • Leading by example to promote the company policies and procedures
  • Reporting to management on a weekly basis in regards to occupancy
  • Forecasts.

TEAM LEADER

Novotel Visakhapatnam, Vizag
12.2014 - 06.2017
  • Managing the general operations of an establishment containing 224 rooms
  • Tending to residents requests, feedback and complaints in a timely manner
  • Maintaining effective communication with other departments to ensure resident satisfaction
  • Taking overall responsibility for the daily co-ordination, supervision and operation of all Guest Services functions
  • Ensuring Guest Services employees perform duties in accordance with
  • Policies and procedures.

ITC Welcom hotel Grandbay
Visakhapatnam
09.2012 - 12.2014

FRONT OFFICE ASSOCIATE

01.2011 - 01.2011
  • Managing a hotel with 104 rooms located Near Seashore
  • Demonstrating an excellent level of customer service
  • Taking responsibility for Lobby operations, VIP movements, Groups
  • Bookings, sales meetings and conferences
  • Consolidating customer feedback and reporting occupancy forecasts to
  • Support management
  • Implementing operating standards in the reception and lobby areas to
  • Ensure all procedures are carried out efficiently and in line with company policy
  • Worked in Drill Ship Dhirubhai Deepwater KG-2 for 6months.

FRONT OFFICE INSTRUCTOR

Dolphin Hotels
Visakhapatnam
08.2010 - 09.2011
  • Worked in Jagruti foundation for Rural Development programmed by NGO’S supported by Indo American institute of hotel management as a faculty for 1

Industrial Training, Dolphin Hotels
05.2008 - 08.2008
  • Worked in all major Departments like Food & Beverage, Housekeeping &
  • Front office.

Education

B-Com - Vinayaka

Missions Sikkim University | VMSU
2017

Diploma - hotel operations

2009

stclass - Food

Craft Institute of hotel Management

Intermediate - undefined

Satya Sai Jr College
2007

SSC - undefined

ZPH School
2005

Skills

  • Strong management and Computer Knowledge
  • Leadership abilities
  • Exceptional customer service skills
  • And qualities
  • International hospitality
  • Experience
  • Guest Service Champion
  • Positive communication
  • And team work skills
  • Strategy Planning/Budgeting
  • Hospitality Operations
  • Excellent computer skills with
  • Knowledge of Microsoft Opera
  • And IDS Hotel software
  • Policy Formulations &
  • Implementation
  • General Administration

Interests

HOBBIES , Playing Cricket, Travelling, Cooking EXTRA-CURRICULAR ACTIVITIES Online Trading in Share Market, & Mutual Funds

Work Preference

Work Type

Full Time

Work Location

RemoteOn-SiteHybrid

Important To Me

Flexible work hoursCompany CulturePersonal development programsWork-life balanceStock Options / Equity / Profit SharingTeam Building / Company Retreats

Languages

English
Upper intermediate (B2)
Telugu
Bilingual or Proficient (C2)
Hindi
Intermediate (B1)
Tamil
Intermediate (B1)

Timeline

ASSISTANT FRONT OFFICE MANAGER

FAIRFIELD BY MARRIOTT VISAKHAPATNAM, Marriott International group of
11.2023 - Current

FRONT OFFICE MANGER

Sunray Village Resorts Vizag
09.2022 - 11.2023

ASSISTANT FRONT OFFICE MANAGER

Four Points by Sheraton Chennai OMR
07.2019 - 09.2022

DUTY MANAGER

Hindi Telugu Tamil, Four Points by Sheraton Chennai OMR
07.2019 - 09.2022

LOBBY MANAGER

Dolphin Hotel
03.2018 - 07.2019

FRONT OFFICE EXECUTIVE

Le Meridian Coimbatore
10.2017 - 03.2018

TEAM LEADER

Novotel Visakhapatnam, Vizag
12.2014 - 06.2017

ITC Welcom hotel Grandbay
09.2012 - 12.2014

FRONT OFFICE ASSOCIATE

01.2011 - 01.2011

FRONT OFFICE INSTRUCTOR

Dolphin Hotels
08.2010 - 09.2011

Industrial Training, Dolphin Hotels
05.2008 - 08.2008

B-Com - Vinayaka

Missions Sikkim University | VMSU

Diploma - hotel operations

stclass - Food

Craft Institute of hotel Management

Intermediate - undefined

Satya Sai Jr College

SSC - undefined

ZPH School

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