GANTI RAJESH

• Designed and implemented fraud prevention policies and procedures to reduce fraud risk. Developed a comprehensive fraud risk assessment framework that identified and addressed potential fraud vulnerabilities. Filing claims for customers in a timely manner to ensure we maintain good relationships with clients and secure their funds as and when required.
• Electronic Money Movement Specialist: As an EMM specialist, I oversee and manage the transfer of funds through electronic systems. These include:

1. Processing Transactions: Handling transactions such as ACH (Automated Clearing House), wire transfers, and other forms of EFT (electronic funds transfer).

2.Fraud Detection and Prevention: Monitoring transactions for signs of fraudulent activity or errors, implementing security measures, and ensuring compliance with financial regulations.

3. System Management: Operating and maintaining software systems that facilitate electronic payments, ensuring they function correctly, securely, and efficiently.

4. Reconciliation: Ensuring that all electronic transactions are accurately recorded and reconciled with financial reports.

5. Customer Support: Assisting clients or internal departments with issues related to electronic transactions, payment discrepancies, or system usage.

This position often requires familiarity with financial systems, regulatory compliance (like PCI-DSS, NACHA rules), and attention to detail in handling financial data.

• Analyzed customer service data to identify trends and develop strategies to improve Customer satisfaction " Worked for a telecommunication domain called SKY, largest in the UKsector by recontracting packages and valuing their purchase for bundles.

• As a customer care executive, I used to work for a domain called greendot, which isa prepaid card service used in the US, I was trained to handle transaction processing and determining fraud through incoming and outgoing transactions.