Gaouri Manohar PAWAR
DIGHI PUNE
Summary
Loan Customer Service Representative with extensive experience at Fibe, specializing in customer relationship management and team efficiency. Proven ability to resolve complex inquiries and boost customer satisfaction through effective communication. Recognized for implementing innovative solutions that enhanced service outcomes and optimized processes.
Overview
2026
2026
years of professional experience
Work History
Loan Customer Service Representative
Fibe (formerly EarlySalary)
VIMAN NAGAR PUNE
03.2023 - Current
- Educated customers on financial management resources for effective decision-making.
- Processed incoming loan payments and updated customer accounts accurately.
- Answered inquiries and advised customers on loans and transactions.
- Maintained precise records of all customer interactions promptly.
- Presented informative loan and repayment schedules to customers.
- Provided detailed information on loan products, repayment options, rates, and terms.
- Explained payment plans, including calculations of interest rates and due dates.
- Collaborated with cross-functional teams to achieve organizational goals.
Customer Service Email Specialist
iSON Xperiences
PUNE
- Anticipated customer needs to enhance productivity and service levels.
- Resolved customer complaints with professionalism and efficiency.
- Contacted customers regarding service upgrades, new offerings, and account changes.
- Responded promptly to customer inquiries via email.
Assembly Line Production Worker
TATA MOTORS LIMITED
BHOSARI PUNE
- Completed team production and productivity level reports for management
- Tested completed products for proper functioning before shipping them out.
- Assembled components by examining connections for correct fit, fastening parts and subassemblies.
- Maintained assembly and production equipment to meet operational goals.
- Monitored assembly line operations to detect any issues or malfunctions.
- Completed component assembly with minimal supervision to meet deadlines.
- Used machinery safely and according to manufacturer instructions to prevent workplace accidents.
Skills
- Team productivity
- Time management
- Interpersonal communication skills
- Superior communication skills
- Customer relationship management
- Calm under pressure
- Good work ethic
Timeline
Loan Customer Service Representative
Fibe (formerly EarlySalary)
03.2023 - Current
Customer Service Email Specialist
iSON Xperiences
Assembly Line Production Worker
TATA MOTORS LIMITED
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