Gargee Patil

• Spearheaded the continuous enhancement of software capabilities, integrating advanced features such as a delay timer, GST reporting, and CCR analytics for indirect customer management.
• Demonstrated expertise in full-cycle application development and testing, ensuring robust and efficient software solutions.
• Proactively addressed and resolved defects identified by the Quality Assurance team, maintaining high standards of software performance and reliability.

• Proficient in database management with MySQL and PostgreSQL.

• Managed multiple projects, simultaneously supporting 2-3 clients.

• Developed robust Payment System solutions.

• Expertise in Java and Scala programming languages.

• Utilized development tools including Eclipse, IntelliJ, and Docker.

• Proficient Java Developer with expertise in Spring and Maven project development.

• Skilled in front-end technologies, particularly JavaScript, enhancing user interface implementations.

• Proficient in database management and operations using MySQL.

• Comprehensive involvement in the SDLC, including requirement analysis, documentation, coding, and testing to deployment.

• Spearheaded customer support operations, ensuring high-quality service and effective call management.

• Excelled in a revenue-driven role, significantly increasing the number of booked doctor consultations to boost customer retention.

• Demonstrated exceptional customer service skills, consistently exceeding satisfaction benchmarks.

• Employed strong communication, organizational, decision-making, analytical, and multitasking abilities to resolve customer issues efficiently.

• Proven resolution-oriented approach, adaptable and fully accountable for all actions and decisions.

• Diligently maintained daily attendance reports for the team using Excel.

• Successfully managed the team in the absence of the coach and manager, achieving daily performance targets.