Looking forward to a challenging career in an organization where my interest coupled with my knowledge will help me add value to the sector as a whole and organization in particular. Helpful Admissions Counselor offering extensive advising and mentorship abilities demonstrated over 01 years of industry experience. Hands-on communication approach with proven track record of liaising with students and parents to facilitate admissions process. In-depth knowledge of available programs and courses with aptitude for recruiting applicants and supporting application process.
Goal-oriented Customer Service Manager with 01 years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
Coustmer Service
ARIHANT BROTHERS LTD
NEW DELHI
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Responded to customer requests for products, services, and company information.
Provided primary customer support to internal and external customers.
Updated account information to maintain customer records.
Developed customer service policies and procedures to meet and exceed industry service standards.
Admissions Counselor
MCS PVT LTD
NOIDA
07.2022 - 07.2023
Explained institution's fee structure, amenities, courses offered and facilities to prospective students and parents.
Empowered students through counseling and skill-building exercises.
Assisted students in exploring and selecting career paths.
Assessed student interests and skills and provided strategic information about pursuing suitable courses.
Reviewed admissions applications and evaluated student credentials.
Regularly met with enrolled students to confirm success and identify problem areas.
Advised students on educational, career and social opportunities.
Education
Master of Arts - English
IGNOU
NEW DELHI
06.2021 - 06.2023
B.A. -
University of Delhi
NEW DELHI
03.2019 - 05.2021
XII -
C.B.S.E. Board
NEW DELHI
03.2017 - 05.2018
Skills
Receptivity: Analytical Capability & a Will to Learnundefined