GARIMA
H NO.151-D Satyam Enclave,DDA Flat,Vivek Vihar,
Summary
- Looking forward to a challenging career in an organization where my interest coupled with my knowledge will help me add value to the sector as a whole and organization in particular. Helpful Admissions Counselor offering extensive advising and mentorship abilities demonstrated over 01 years of industry experience. Hands-on communication approach with proven track record of liaising with students and parents to facilitate admissions process. In-depth knowledge of available programs and courses with aptitude for recruiting applicants and supporting application process.
- Goal-oriented Customer Service Manager with 01 years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
Coustmer Service
ARIHANT BROTHERS LTD
NEW DELHI
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Admissions Counselor
MCS PVT LTD
NOIDA
07.2022 - 07.2023
- Explained institution's fee structure, amenities, courses offered and facilities to prospective students and parents.
- Empowered students through counseling and skill-building exercises.
- Assisted students in exploring and selecting career paths.
- Assessed student interests and skills and provided strategic information about pursuing suitable courses.
- Reviewed admissions applications and evaluated student credentials.
- Regularly met with enrolled students to confirm success and identify problem areas.
- Advised students on educational, career and social opportunities.
Education
Master of Arts - English
IGNOU
NEW DELHI 06.2021 - 06.2023
B.A. -
University of Delhi
NEW DELHI 03.2019 - 05.2021
XII -
C.B.S.E. Board
NEW DELHI 03.2017 - 05.2018
Skills
Receptivity: Analytical Capability & a Will to LearnAdaptability: Flexible in nature and can work under all conditionsI am a result oriented person who strongly believes that 4 Ds are very much essential in anyDedicationDetermination andDiscipline
Educational process knowledge
On-campus event planning
Admissions
Personnel training and development
Inter-department collaboration
Customer Relationship Management Software (CRM)
Certification
English Speaking Course from YWCA.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Admissions Counselor
MCS PVT LTD
07.2022 - 07.2023
Master of Arts - English
IGNOU
06.2021 - 06.2023
B.A. -
University of Delhi
03.2019 - 05.2021
XII -
C.B.S.E. Board
03.2017 - 05.2018
Coustmer Service
ARIHANT BROTHERS LTD