Garima Arora
Gurgaon
Summary
Dynamic Senior Change Management Consultant with EY GDS, recognized for driving HR transformation and process improvement. Expert in change management and adaptive leadership, delivering high-quality solutions that enhance employee engagement. Proven ability to foster client relationships and lead global projects, leveraging Six Sigma methodologies to achieve impactful results.
Overview
12
12
years of professional experience
Work History
Senior Change Management Consultant
EY GDS
Gurgaon
06.2025 - Current
- Produced high-quality deliverables through rigorous internal reviews, securing positive client feedback.
- Recognized as subject matter expert in multiple HR functional areas.
- Drove effective client communication and built relationships with global project teams.
- Supported development of thought leadership and tools to enhance change management capabilities.
- Collaborated with EY global offices to foster practice development and generate demand for projects.
- Built change management capabilities in partnership with GDS organization and other EY member firms.
HR Strategy & Transformation – Assistant Manager
Deloitte India (Office at USI) Pvt. Ltd.
02.2022 - Current
- Leading HR Process redesign, process improvement to enhance People engagement and experience.
- Supported delivering complex projects including developing key client deliverables, liaising with senior leadership and external advisors.
- Conduct analysis and evaluation of programs and processes, providing competency & functional area knowledge to identify, research, and resolve complex problems across a wide variety of topics including visioning, organizational design, process excellence, acquisition & mobility, development, strategic change management and deployment.
- Assisting clients in developing their change capability & becoming more agile businesses.
- Co-creating solutions and conducting user review sessions for Change management impact analysis and developing treatment plans.
- Assist leadership in driving strategies resulting in better employee engagement and retention.
- Identification of project/program risk and issues and proposes mitigation tactics and strategies.
- Developing compelling, logically structured presentations and deliverables that will be shared at the Talent and business leadership level.
- Supporting change management activities, including driving adoption and business engagement, training and development of project communications.
Manager - Human Resources
Genpact India Pvt. Ltd.
01.2020 - 02.2022
- Supporting, establishing, and maintaining an intimate understanding of the client’s business.
- Leading organizational design and change management projects, developing and driving implementation of HR strategies and initiatives that align business priorities and goals.
- Leading projects to enhance Employee Experience Transformation, working in the field of HR Transformation, Designing Target Operating Models.
- Identifying learning needs and develop tailor made plan for employee learning and development programs based on the business strategy.
- Partner with Campus recruiting and business leaders on overseeing their internship program and recruiting process.
- Pair with key stakeholders to promote diversity & inclusion in talent attraction, development and retention.
- Evaluate training effectiveness, design e-learning courses and conduct workshops.
- End to end management of people practices, talent management, employee engagement, performance management, benefits, retention and employee relations.
- Design, implement and support various HR processes & policies for the client and being compliant.
Assistant Manager – HR Advisory
NatWest Markets (Erstwhile Royal Bank of Scotland)
09.2017 - 01.2020
- Provide effective coaching and support to leadership team and line managers to enable them for confidently dealing with the people management issues.
- End to end HR transformation, organizational planning, process design, implementation and change management.
- Partner with global stakeholders to organize, develop or source training programs to meet specific training needs.
- Working on the technology enhancements, providing functional requirements for workday implementations.
- Engage in local and regional HR initiatives and managing projects handling end to end project deliveries such as HR digitization, thought leadership etc.
- Directing and spearheading a gamut of HR functions entailing organization development, leadership development, change management, performance management and employee engagement for the Business group.
- Work with UK leaders and stakeholders to improve the service proposition and improve business Line Manager capability.
- Manage global stakeholders, work on HR tools, implement and run change management.
- Performing analysis on industry benchmarking data on HR trends related to HR best practices, policies, and processes.
Senior Executive - Human Resource
Interglobe Technologies
07.2015 - 09.2017
- Support in seamless execution of People processes in the BU.
- Design, implement and support various HR programs, processes, policies for the account to meet business goals after analyzing talent management metrics and trends.
- Partnering with business on workforce planning, succession planning, skills assessment and competency mapping.
- Review and analyze business unit data to identify trends and recommend solutions to improve performance, retention, and employee experience being an active interface between HR COEs and the line stakeholders.
- Designing and delivering learning programs to address the needs of different functions.
- Provide ongoing support to the leadership team to Implement/administer/interpret policies/programs/procedures ensuring policy adherence as per the standard guidelines.
- Plan, manage and provide continuous improvement to all aspects of the organization including both annual and mid-year processes.
- Implementing talent management, organizational development and change management initiatives to create an engaged workforce.
- Attrition analysis & taking measures for minimizing early life and operations attrition, preparing dashboards.
Human Resource Executive
Fareportal
10.2014 - 07.2015
- Manpower planning & hiring quality talent as per SLAs.
- Managing entire Hire to Retire processes.
- Help people managers and employees navigate complex people challenges across the spectrum of HR Services with coaching and advice to help resolve the same.
- Support the Change journey for People managers around a broad range of HR Processes.
- Play lead roles preferably on multiple change management projects.
- Understands project status, understands project lifecycle, manage mitigation of risks and issues, set up change control processes and escalation points, manage the service transitions, facilitate project design sessions in area of expertise.
Human Resource Associate
NTT DATA AMERICAS
07.2013 - 10.2014
- Deliver transformation engagements across the HR lifecycle (Hire to Retire) to amplify employee experiences for all stakeholders.
- Analyze complex people, policy and process problems and recommend solutions by leveraging knowledge of HR operating models, processes & technology.
- Enhance & improve client engagement through Industry/functional expertise of HR domain.
- Lead and participate in design workshops, feasibility discussions.
- Interact & work with multiple HR, technology & business stakeholders to enable HR transformations.
- Develop recommendations and drive team effort to build HR solutions across Hire to Retire lifecycle.
- Formation of Process & its implementation for new & existing clients to ensure smooth and better operations.
Education
MBA -
IBS
Hyderabad01.2013
B.B.A -
Bharti Vidyapeeth University
Pune01.2009
Higher Secondary -
Blue Bells Model School
Gurgaon01.2006
Senior Secondary -
Blue Bells Model School
Gurgaon01.2004
Skills
- Six Sigma Green Belt certification
- Written and verbal communication
- HR transformation and process improvement
- Microsoft Office proficiency
- Adaptive leadership
- Change management
- Project management
Profile Synopsis
A Meticulous and resourceful qualified MBA with 12 years of functional experience in the realm of HR advisory & consulting, project management, HR strategy & transformation, employee relations, talent management, learning & development, performance management, employee engagement and shared services. Vast experience of HR transformation, change management & organizational design related projects in diversified industries across various geographies. Proficiency in HCM tools like Workday, Service Now, Avature and Microsoft Office applications. Proficient at grasping new concepts quickly and utilizing the same in a productive and time bound manner. Always passionate to take the challenges of new responsibilities and attain optimum level of utilization of skills through hard work and dedication. Strong organizational skills and ability to work under pressure with conflicting priorities.
Timeline
Senior Change Management Consultant
EY GDS
06.2025 - Current
HR Strategy & Transformation – Assistant Manager
Deloitte India (Office at USI) Pvt. Ltd.
02.2022 - Current
Manager - Human Resources
Genpact India Pvt. Ltd.
01.2020 - 02.2022
Assistant Manager – HR Advisory
NatWest Markets (Erstwhile Royal Bank of Scotland)
09.2017 - 01.2020
Senior Executive - Human Resource
Interglobe Technologies
07.2015 - 09.2017
Human Resource Executive
Fareportal
10.2014 - 07.2015
Human Resource Associate
NTT DATA AMERICAS
07.2013 - 10.2014
MBA -
IBS
B.B.A -
Bharti Vidyapeeth University
Higher Secondary -
Blue Bells Model School
Senior Secondary -
Blue Bells Model School