Business Team Manager, Sales and BA Holidays
British Airways
Gurgaon
2 2014 - Current
- Contributed to the development and growth of online sales, leveraging opportunities to enhance conversion rates and differentiate products across various channels.
- Played a key role in defining technical specifications and designs for flight, ground products, and ancillary products, collaborating effectively with departments, business, and stakeholders.
- Led the team to reach the targets for online and offline teams, social media team, Web & Mobile products and services and to strategies BA Holidays objectives.
- Managed the end-to-end product lifecycle, from planning to deployment, ensuring seamless coordination between various departments to optimize product utilization and achieve departmental online targets.
- Managed the end-to-end product lifecycle, from planning to deployment and executing to ensure seamless coordination between various departments to optimize product and maximize revenue.
- Provided comprehensive support on analytics and reporting, translating insights into actionable strategies for optimizing current and future products in alignment with company's vision.
- Coordinated with Revenue Optimization, Corporate Communications, Finance, Customer Relations, and IT teams to identify online customer issues and enhance E-Commerce processes and systems
- Contributed to the development and growth of online and offline sales, leveraging opportunities to enhance conversion rates and differentiate products across various channels. Providing training and briefings to the team.
- Transformed business requirements into detailed functional and technical product specifications, overseeing delivery from IT and service providers, and managed business implementation plans through all channels including B2B and B2C sites.
- Demonstrated strong project management skills, effectively balancing collaboration, negotiation, and influencing skills to drive projects forward.
- Showcased exceptional leadership, communication, and critical thinking skills, fostering a positive attitude within the team and enabling the delivery of results in a dynamic and challenging environment.
- Embraced an agile and innovative mindset, adapting to ever-changing industry and circumstances and driving meaningful change within a fast-paced setting.
